TU Go is closing 30th November

[Chris_K]

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

[MI5]

We all feel your pain, trust me.
Welcome to the forum too

[jonsie]

I'm in mourning too for that very reason ☹️

[Anonymous]

thank you 🐵

[adamtemp64]

@Anonymous Do you not have o2 travel enabled on your account? It would only be £4.99 a day for up to 2 hours of calls etc not £2 a minute 

[Anonymous]

Hiya, no I don't have O2 travel. 

I spend more time abroad at the moment so £4.99 per day could significantly add up! :o(  I have just agreed therefore to pay £2.40 per month to Skype for unlimited minutes to UK landlines which I think is pretty reasonable given the situation.

Thank you all for getting back to me, this is a really nice forum 🐵   

[MI5]

As you say, no need to pay networks for any of their inflated overseas prices these days.

[jonsie]

It will be Skype for me too now and there will be no more contracts with O2 now. 

[Anonymous]

Just been on to Customer Services to get 2 PAC numbers as we have no coverage and are out of contact without TuGo. The agent got the numbers and waived the outstanding contract amounts without a fight. She has texted the numbers but gave us them verbally as well when I explained that we wouldn't receive the texts now that TuGo is no longer working!

She also said that she thought that the number of cancellations as a result of the cessation of TuGo had been much higher than management anticipated.

[Cleoriff]

So pleased you are sorted @Anonymous. You did quite well being allowed to leave your contracts without penalty.

Best of luck with your new network

[jonsie]

I agree that O2 vastly underestimated customer's reaction to the stupidity of some Spanish suits outrageous recent multiple closure decisions