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Posts: 95,070
Topics: 543
Registered: ‎04-04-2012

Re: TU Go is closing 30th November

Mightytext might work for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 3: Thinker
Posts: 45
Registered: ‎28-03-2013

Re: TU Go is closing 30th November

@Chris_K BAD O2...

I do have a phone that will support WiFi calling but that is NOT the Point. Many others do not.

I have a long term outstanding fault (since August) with coverage in my area and I have been relying on TuGo to send and receive texts. I was advised that this was the best solution until it is fixed.

If you are going to kill TuGo then many people will vote with their feet.

YOU MUST PROVIDE.....a TEXT via WiFi app which does not rely on the receiving party requiring a specialist app their end.

 

This hasn't bee thought through. I guess you will have to waive the remainder of peoples contracts because of removal of features which existed when they renewed or started contracts.

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Level 1: Joiner
Posts: 1
Registered: ‎18-10-2017

Re: TU Go is closing 30th November

In a word - disgusted.

 

Coverage at my property is okay but at work is non-existant so I rely on TU to keep me in touch.  As a good 8 hours of my day is spent in the office, you are now denying me a service for a third of the day.

 

Please reverse your decision or advise me how I can claim a one third reduction in my contract as you are no longer providing a service you advertised.

 

 

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Posts: 75,705
Topics: 561
Registered: ‎04-01-2009

Re: TU Go is closing 30th November

[ Edited ]

Got my official notification this morning. 

NOTE NO REASON OR APOLOGY 

I'm shouting because I am absolutely LIVID!!! 

 

Screenshot_2017-10-18-14-11-03.png

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Anonymous
Posts: 0

Re: TU Go is closing 30th November

Does anyone know of any easy way to back up the messages from tu go
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Anonymous
Posts: 0

TU removal

Unhappy about this as TU is one of the reasons I renewed with o2 the last time. The signal here is such rubbish (4 G - what 4G) that the only way often to use my mobile at home is using TU and it seems that the replacement - whatever that is - won't work for my Sony Xperia Compact X phone. Will definitely be changing providers when contract finishes.

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Posts: 95,070
Topics: 543
Registered: ‎04-04-2012

Re: TU Go is closing 30th November

You can only forward them to yourself.
I’ve done that and backed them up with sms backup+
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 75,705
Topics: 561
Registered: ‎04-01-2009

Re: TU Go is closing 30th November

The only way we know at the moment is to email them to yourself. I've been using TU since it's inception many years ago and have thousands of texts and dozens of voicemails. If anyone finds an app capable of downloading everything please share maybe in a separate thread. 

I think we are owed an explanation and an apology so can you ask those in charge of making such stupid and ridiculous decisions to answer the many thousands of angry customers @MercedesS

@Marjo

@@Martin-O2

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Posts: 75,705
Topics: 561
Registered: ‎04-01-2009

Re: TU removal

There are many threads on here now from like-minded customers. In fact there are now more posts about this than the new iPhone. Just goes to show the depth of feeling and anger... 

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Anonymous
Posts: 0

Re: TU removal

Is this a joke o2? I rely on tugo as have no signal most of the day. I never recieve texts to my phone they all come through the tu go app.. if you remove the app i am not going to recieve texts.. i am stuck with u for another year but definitely wont be renewing my contract next yr. Please rethink this or find an alternative for texts.