TU Go is closing 30th November

[Chris_K]

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

[MI5]

Good point!

[Anonymous]

I live in an area where there is no O2 phone reception, in North Norfolk. I have relied on TuGo to receive and send sms messages and phone calls.

Without it, I have no connectivity at all, and can only connect with people who are already registered with me on Whatsapp, messenger etc.

But I get sent sms messages from my bank, my doctor, my dentist, the supermarket, hairdresser, vet etc etc etc

Without Tugo, I won't be able to recieve or make regular calls either. I see many, many other people in the same predicament

I have no alternative other than to cancel my contract and go to another provider, but am being told that I have to pay to do so.

Are there any legal eagles out there that can help? I am sure that as O2 are withdrawing my only method of connectivity with the network, I have a legal right to cancel? Any ideas??

[Cleoriff]

Hi @Anonymous There are numerous threads running about this appalling decision by O2. Sadly it's tucked away in the terms and conditions that O2 can withdraw services as they see fit...

There is no comparable app. You can complain if you wish using this link https://www.o2.co.uk/how-to-complain

[Anonymous]

This is a deplorable act by o2 but they are allowed to get away with it 

[MI5]

Everyone who uses Tugo should lodge a complaint so they at least know our feelings even if they ain't gonna do anything about it.

[chrisymon]

There is one thing that does spring to mind regarding this. If a service that you pay for like gas, electric, car insurance, home broadband or even monmitored home security  can no longer provide you with the basic service it is intended for you as a customer have the right to withdraw from your contract..

Not a solictor but you may need  one for this approach.

[chrisymon]

or contact BBC watchdog and send the bloke round on his motorbike lol

[Beenherebefore]

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@chrisymon wrote:

There is one thing that does spring to mind regarding this. If a service that you pay for like gas, electric, car insurance, home broadband or even monmitored home security  can no longer provide you with the basic service it is intended for you as a customer have the right to withdraw from your contract..

Not a solictor but you made one for this approach.

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Consumer Rights Act 2015 applies and AFAIK, as regards TuGo, that legislation is relevant.

Specific TuGo Terms and Conditions appear to be enforceable as regards the network supply contract insofar as Clause 29 states "O2 reserves the right to amend, terminate or suspend this service at any time."

In fact with that wording they didn't need to give any notice whatsoever........so that's a plus.

[jonsie]

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@Beenherebefore wrote:

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@chrisymon wrote:

There is one thing that does spring to mind regarding this. If a service that you pay for like gas, electric, car insurance, home broadband or even monmitored home security  can no longer provide you with the basic service it is intended for you as a customer have the right to withdraw from your contract..

Not a solictor but you made one for this approach.

---

Consumer Rights Act 2015 applies and AFAIK, as regards TuGo, that legislation is relevant.

Specific TuGo Terms and Conditions appear to be enforceable as regards the network supply contract insofar as Clause 29 states "O2 reserves the right to amend, terminate or suspend this service at any time."

In fact with that wording they didn't need to give any notice whatsoever........so that's a plus.

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So that's alright then.... 

[chrisymon]

Nowhere - If you cannot find a mobile signal anyway within a reasonable distance surrounding your home then you have the right to raise your concern with your mobile network provider.

You can request a signal strength check to be performed, which will reinforce your claim to the provider. Once this has been addressed, you will have reason to cancel your contract for non-performance.