TU Go is closing 30th November

[Chris_K]

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

[MI5]

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@Cleoriff wrote:

The Ombudsman fails to take into account that 1000's of contracts were sold to people DUE to Tugo. In my opinion these very people were mis-sold a contract....but hey what do I know?

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They acknowledged that fact but also pointed out that it was in the T&C's that customers agreed to.......

By the short and curlies is the expression, I believe!

[jonsie]

Yep heartless but not a thing anyone can do but leave and give their money to a rival network 

[Anonymous]

Yes indeed I live in an area where I am unable to make or receive calls unless on TUGO. I managed to get my puk code after over 1 hour of customer support offering me cheaper and more data allowance and a special deal on a 4 g phone, despite me telling them that I have no signal. Anyway I am now with EE, perfect signal in and out, and cheaper. I had been with O2 for 15 years. What an absolute shower!

[jonsie]

Glad to hear you are sorted out., sometimes the grass is definitely a whole lot greener!

[Cleoriff]

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@Anonymous wrote:
Yes indeed I live in an area where I am unable to make or receive calls unless on TUGO. I managed to get my puk code after over 1 hour of customer support offering me cheaper and more data allowance and a special deal on a 4 g phone, despite me telling them that I have no signal. Anyway I am now with EE, perfect signal in and out, and cheaper. I had been with O2 for 15 years. What an absolute shower!

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And there you have it. Probably EE would have been the best bet for you years ago. O2 deserve no customer loyalty as they haven't been loyal to us!

[Anonymous]

I used to use TU go all the time for messages and calls but you have removed the app so i switched on 4g and wifi calling, while this allows me to make calls i cannot send texts when i have no phone signal is there another app or option I can switch on to allow this to work? This is proving very inconveinient

[Bambino]

@Anonymous There's nothing at this time, and nothing from O2 as to what's on the horizon. Don't get your hopes up.:smileysad:

[MI5]

SMS over wifi has been promised for sometime this year, but we don't know exactly when, yet.

[Anonymous]

A couple of weeks ago I went onto Chat to get my PUK code. Apart from removing names I am copying part of the transcript below. Nothing has been announced by O2 so is it true that a replacement for TuGo is in the works? If so why hasn't O2 said? If not true why are its agents being told to lie? I'm holding on but as my contract has just expired , not for much longer!

O2 Person, I understand that your disappointed by tugo app but instated of that there are many third party apps which you can use to make and recive calls.

ME: Yeh I use Whats app all the time with family and regular contacts but it's the infrequent contacts who still use SMS like I said delivery drivers and trades people where timing can be really important

O2 Person Ok, let me check.

ME:: If O2 said it was about to add SMS over wifi like EE, I'd probably stay even if it meant a short wait but can't see any prospect of it

O2 Person: Let me check.

O2 Person:  I understand that we would be having the replacement for tugo app.

O2 Person: Its in proceed.

O2 Person: Process.

ME:: Any idea of timing?

O2 Person: Well, to be honest I wont be able to comment on that.

O2 Person: But if you can wait for few more days.

O2 Person: I would appricate that.

ME:: Ok Thank you for your help and maybe I'll wait a bit longer before switchoing. Don't know if you have seen it but the Community Board has over 1000 posts from upset TU users . Might be an idea for O2 to post there that a replacement is in the works

O2 Person: Yes, I understand that soon we will be able to provide you with the replacement of tugo.

[MI5]

It's commonly known as "bull poop"