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TU Go is closing 30th November

Chris_K
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Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.


A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.


More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go


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Nick2599
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Yes there is

 

Found - App called   Mighty Text

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Cleoriff
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@Nick2599 wrote:

Yes there is

 

Found - App called   Mighty Text


@Anonymous a lot by some of our members. However this O2 Ask allows calls and texts over WiFi @Nick2599

https://www.o2.co.uk/help/apps/o2-ask

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mithical
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Is O2 Ask the closest to Tugo then?
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MI5
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Closest we’ve found so far.
Not exactly like Tugo but very similar.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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gmarkj
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It is, but it is also different.
It is a cross between Tu and My o2.
You can send and receive SMS through it.
You can make calls through it but it will not receive them if you do not have a mobile signal (like Tu used).
You can also view your bills/recent charges (like My o2).

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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jonsie
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It also combines elements of My O2 as well as texting and calling over wifi. The biggest difference is that it can't be used overseas. As for Mightytext I've been using it for around five years now and can't fault it for what I need.

https://www.o2.co.uk/help/apps/o2-ask

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onelegdis
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Just tried O2 Ask but it wont let me use it as I have two phones on one account... Doh!

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MI5
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I’m the same unfortunately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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O2 really need to make this app available to ALL multi account contract customers. Can you get any update for this @Martin-O2 or @Chris_K?

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Martin-O2
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Hey @jonsie@MI5@onelegdis there's no further info on if or when Ask will be available for customers with multiple phones on the same account however we'll update the Community when there's news! 

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Just joined the community or thinking of registering? Check out this handy starter guide!
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If you'd like to take part, why not register? slight_smile
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