cancel
Showing results for 
Search instead for 
Did you mean: 

TU Go is closing 30th November

Chris_K
Former Staff
  • 1851 Posts
  • 404 Topics
  • 161 Solutions
Registered:

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.


A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.


More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go


iPhone 15 Megathread //  Don't fall for scams  //  How to get Volt benefits
Contact us on Social MediaFacebook // Twitter // Instagram
Message 4 of 1,062
123,755 Views
1,061 REPLIES 1,061

jonsie
Level 94: Supreme
  • 93181 Posts
  • 609 Topics
  • 6967 Solutions
Registered:

@Martin-O2 wrote:

Hey @jonsie@MI5@onelegdis there's no further info on if or when Ask will be available for customers with multiple phones on the same account however we'll update the Community when there's news! 


Thanks for that @Martin-O2 smile

Message 1061 of 1,062
6,367 Views

Cleoriff
  • 122813 Posts
  • 826 Topics
  • 7466 Solutions
Registered:

@Martin-O2 wrote:

Hey @jonsie@MI5@onelegdis there's no further info on if or when Ask will be available for customers with multiple phones on the same account however we'll update the Community when there's news! 


Hopefully it will be soon @Martin-O2. It isn't good that customers who are in effect paying more to O2, are being discriminated against. I can't understand this rule if honest

Veritas Numquam Perit

Girl in a jacket
Message 1062 of 1,062
6,364 Views