O2 Community

Get help, share tips and chat

Reply
Posts: 80,186
Topics: 495
Registered: ‎04-04-2012

Re: TU Go is closing 30th November

It’s something we always mention to customers who think they can get a better deal elsewhere.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.



O2 Social Media Team
Posts: 959
Registered: ‎27-11-2013

Re: Replacement for TUGO


@SJAR wrote:

In October 2017 O2 said they were going to add new devices to their list of mobiles that will be able to use WiFi calling. This has not happened and I still cannot use WiFi on my iPhone 5s to call outside of Europe or in areas with a poor signal in the UK (and there are plenty of them where we live). This is a huge disappointment and O2 has never given us a clear statement on why TUGO was cancelled and why they have not kept their promise to add new devices to the list.


Hi @SJAR,

Our team are committed to bringing Wifi and 4G calling to more and more devices – both old and new – but this does take time as it’s a very complex process and includes rigorous testing.


In recent months, we’ve added our Wifi and 4G calling functionality to the iPhone 8 and iPhone X, and the Samsung J3 (2017). We are also working on bringing the functionality to several existing devices this year. We don’t have exact dates to share yet but when we’re closer to releasing the updates we’ll let you know.


Regarding the iPhone 5S specifically, the hardware in this device can technically support Wifi calling, but it doesn’t support 4G calling. Our focus is on devices that support both Wifi and 4G Calling. Devices that support both services, allow for a seamless handover of calls when the connection changes from Wifi to 4G and vice versa, but on a device that only supports Wifi calling, this could cause a poor experience – especially if you frequently pass wifi points your phone tries to connect to. So for the iPhone 5S and similar devices (supports wifi calling, but not 4G calling), I’m afraid they won’t be compatible with our solution.

CommunitySig.png
Level 2: Apprentice
Posts: 41
Registered: ‎17-02-2016

Re: TU Go is closing 30th November

[ Edited ]

So this goes on and on and on!

Demand an answer and ask why they shut TuGo down before the other phones, including yours, were event attempted to be upgraded.

One has to believe that O2 are being overly economic with the truth.

The facts as I and most see it is it is a ploy to encourage expensive new phone upgrades in order to boost O2s already burgeoning profits.

Move to 3. I did. I wasn't prepared to listen to anymore BS.

Highlighted
Level 9: Fired up
Posts: 241
Registered: ‎05-10-2012

Re: Replacement for TUGO

@Chris_K That is plainly ridiculous. Your team is solving a different problem. TuGo covered people IN ONE PLACE WITH NO MOBILE SIGNAL. WiFi calling ability alone would half solve that issue. It also needs to have WiFi texting. 

 

4G calling is an altogether different issue that enhances the existing mobile network ability. The people who had TuGo taken out from under them do not need any ability to switch seamlessly or otherwise between WiFi and 4G calling.  They used to ONLY be able to use WiFi as there was no mobile signal of any sort. 

 

Claiming you are wonderful because you've added these features to the latest flagship models from Samsung and Apple is pathetic. 

 

If this is seriously the attitude of O2, then it has destroyed my loyalty to the brand. 

Huawei Mate 9, previously Note 4 bricked itself after LG Nexus 5 screen cracked, replaced 4, replaced HD2. O2 since 2007.
Posts: 80,186
Topics: 495
Registered: ‎04-04-2012

Re: Replacement for TUGO


@Fellwalkerwrote:

 

If this is seriously the attitude of O2, then it has destroyed my loyalty to the brand. 


My only surprise is that it's taken you this long to realise this !

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.



Level 9: Fired up
Posts: 241
Registered: ‎05-10-2012

Re: Replacement for TUGO

@MI5 so why are you still here if you're that negative? 

Huawei Mate 9, previously Note 4 bricked itself after LG Nexus 5 screen cracked, replaced 4, replaced HD2. O2 since 2007.
Posts: 80,186
Topics: 495
Registered: ‎04-04-2012

Re: Replacement for TUGO

I'm here with an open mind mate.
It suits me to have a contract with O2 but I'm fully aware of what they think of their customers and if it became more suitable for me to be elsewhere, I'd move without hesitation.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.



Posts: 60,921
Registered: ‎04-01-2009

Re: Replacement for TUGO

Well my loyalty went with Tu and World Chat and as soon as my contract is up I'll be taking my custom elsewhere. That's not to say I won't be sticking around the Community though as I have friends on here, some for a long time and others only a relatively short time and I like a good grumble every now and then!

Level 1: Joiner
Posts: 20
Registered: ‎17-07-2017

Re: Replacement for TUGO

Boostbox guide

If your home or office doesn’t have O2 coverage, you can get a Boostbox. It works as a signal booster and connects to your broadband to give you a 3G signal. You’ll need a 3G or 4G phone to use a Boostbox.

Only O2 phone numbers can use the Boostbox. Each Boostbox can have up to 32 different numbers registered to it. You can make up to four calls at the same time. Calls, texts and data are charged as normal or taken from your tariff allowance.

 

this was copied from the help page for o2 boostbox

 

Posts: 60,921
Registered: ‎04-01-2009

Re: Replacement for TUGO

The problem is that not too many customers qualify unless complaints agree to let you have one, and many have been refused, but even then they want to switch you to a business account.