TU Go is closing 30th November

[Chris_K]

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

[jonsie]

No point at all now me having any sort of contract back home. I'll just stick to the local sim and the usual WiFi apps.

[goatty2uk]

have left o2 because they did away with TUgo

now on Three and so far not had to use their Three intouch

thanks  to all the people on here for all the help I have had over the 8 yrs at o2

bye bye

[jonsie]

The best of luck to you @goatty2uk and I hope many others do the same 🤗

[goatty2uk]

it their own fault as would be still with them if they had not done away with TUgo

[jonsie]

It was the only reason for me to be with them. I will be out of the door when the contract ends. 

[goatty2uk]

lucky i was out of contract and nearly started a new one but got email saying closing tugo

[Cleoriff]

Best of luck @goatty2uk. Enjoy your new network.

[goatty2uk]

thanks

[Anonymous]

The removal of this Tu Go app seems to have upset quite a few people!

Was it any different to the services offered by other providers?

And was there any reason for its demise?

[MI5]

Good luck mate - don't forget us and pop in to say Hi from time to time