TU Go is closing 30th November

[Chris_K]

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

[pgn]

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@MI5 wrote:
A boostbox does not need a mobile signal at all.
It runs off a broadband connection, that's the whole point of it.

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@MI5 I thought as much, thank you for clarifying. 

[gmarkj]

We have one (or more, not sure) at work.
It is hardwired into our broadband (I use the term loosely, it's not exactly fast) to provide signal inside the building where there would not be a signal otherwise.
As soon as you go more than 2 metres outside the building you pick up a signal from the local mast (which is actually 4G) instead of the 2G connection inside.
o2 have confirmed previously that the signal inside is not related to the signal outside.

[Fellwalker]

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@jonsie wrote:

@Anonymous

If your signal is zero then you're correct a boost box will be of no use. However if you have the slightest signal then it will work. 

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No, no, no! 

Stop telling porkies. 

This is as  bad as O2 advisors claiming there is a revised app.

It only needs a broadband connection.

As @MI5 linked

"O2 Boostbox uses your broadband router to give network and 3G coverage to your home or office. It can be used by up to 32 different phone numbers, including up to four mobiles at the same time, and has a range of 25-30 metres.
Calls, texts and mobile internet work just like on the normal mobile network, and use the minutes, texts and data allowances of your current tariff."

[Anonymous]

I don't really undertstand this piece of kit or the technology.

You say it works off broadband, I assume through the router, which suggests it allows access and works using the internet - please help me out here.

If this is the case then how will this help my case wherey I own a Sony Xperia Z5 Compact which isn't compatible with the new system that O2 are introducing and the fact that I have an extremely poor network signal at home.

TuGo worked over the wifi/router/broadband.  What's different with a boost box, if this also works using broadband and the router.  How will this help me?

Please explain as though you were talking to an imbecile, because that's how I feel at the moment!

[gmarkj]

A boost box acts like a normal mobile phone mast.
It allows your phone to make/receive calls and send/receive texts over a normal mobile signal.
It connects to your home broadband (plugs in to the back) to do so.
A boost box does not connect to a mobile signal - it creates one.

[MI5]

Remember all Phone masts are connected to the internet too, just a massive scale.
As above, a boost box is a mini Phone mast.

[gmarkj]

Good point @MI5 - hand't thought of it that way!

[Angelbabe1uk]

Im disabled & live in a thick brick walled flat so causes a pratically non existant signal once home
I gaurenteed on TU-Go to not only recieve calls but also txts
Now i have no signal at all on my samsung galaxy s8+ that ive only had a few months as did an upgrade in sept to renew my contract
I get a signal okish when out but not when at home
So im stuck with these options
1 move home (not really no)
2 use a completly different app for calls & txts (im using whatsapp more now!)
3 get another contract with a better signal & end my o2 one (ive signed into a new 24 month contract so stuck in it!)
4 get a different sim & put in my s8+ (im thinking about that one)
O2 only have to look at my TU-Go usage to see ive used it 100% when im at home
Why end something millions of customers rely on?
Wifi 4g calling is no good for me as we dont get 4g here 😢
I complained on dec 1st & was told they will contact me back in 5 days
Its now dec 7th so either they cant count the days or they just cant be bothered to try to help
Ive had to get a sim on a different contract just to have a working mobile phone should i need it in an emergancy 😡

[Cleoriff]

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@Angelbabe1uk wrote:
Im disabled & live in a thick brick walled flat so causes a pratically non existant signal once home
I gaurenteed on TU-Go to not only recieve calls but also txts
Now i have no signal at all on my samsung galaxy s8+ that ive only had a few months as did an upgrade in sept to renew my contract
I get a signal okish when out but not when at home
So im stuck with these options
1 move home (not really no)
2 use a completly different app for calls & txts (im using whatsapp more now!)
3 get another contract with a better signal & end my o2 one (ive signed into a new 24 month contract so stuck in it!)
4 get a different sim & put in my s8+ (im thinking about that one)
O2 only have to look at my TU-Go usage to see ive used it 100% when im at home
Why end something millions of customers rely on?
Wifi 4g calling is no good for me as we dont get 4g here 😢
I complained on dec 1st & was told they will contact me back in 5 days
Its now dec 7th so either they cant count the days or they just cant be bothered to try to help
Ive had to get a sim on a different contract just to have a working mobile phone should i need it in an emergancy 😡

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Hi @Angelbabe1uk i answered your other post here https://community.o2.co.uk/t5/TU/Re-Tu-Go-complaint-positive-outcome/m-p/1094210/highlight/true#M150...

[Poppet]

I have spent 3 hours on the phone to o2 today, they won't let me leave my contract without huge penalty, even though I've only had it since beginning of October and they won't provide a boost box, I even offered to pay for it!
I spoke with someone in the 'connected for business team who verified a boost box would solve my problems but still o2 don't let me have one.
The customer advisor suggested i google signal boosters to try and find one myself - they're illegal unless provided by the network!
Ofcom say the network provider should offer the signal booster "if in doubt contact your mobile network operator, they should help you find a legal solution." but Mr Dane Pilbin, Head of Operations declined my request for a boost box turning down £180 in O2s pocket. Instead he would rather have a disgruntled customer locked into contract for another 22 months.
I can't afford to leave o2, I'm going to lose money as I'm self employed and work from home. O2 have the solution but they just don't want to help.