TU Go is closing 30th November

[Chris_K]

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

[Steve46]

5 02 users not 03 my bad!

[pgn]

Uninstalled it off my 'droid just now... 😞

[MI5]

It would have been O3 if the ThreeUK takeover had been allowed

[Cleoriff]

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@Steve46 wrote:
Well I have complained to Ofcom and I need to follow it through with 02, it can take several weeks but as we have 5 03 users in our household I may enquirer about a booster box, thanks for the thought 👍

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Follow the compaints route I linked to @Steve46. You are more likely to get a boost box far more quickly if you complain directly to O2

[jonsie]

I've said before that anyone with no signal or very little signal at home who relied on tu need to complain. That is everyone. 

[Anonymous]

Why have you closed this app? It’s the best I have used and has been why I have stayed with 02.

[Anonymous]

@Anonymous This is a customer forum. O2 won’t answer you. Please read the thread in the link given above 

[Cleoriff]

Just to confuse people even more. These texts came in yesterday and the last one this morning...You couldn't make it up really...(I deleted the app last night)

[Anonymous]

Where's the post you made on **Personal info** at 12:29?

It contained instructions:

You need to do 2 things (assuming you have a compatible O2 phone).

1 - Go to the device settings in your MyO2 and request the service be added.

2 - After 24 hours restart your phone, then look for the wifi calling switch in either network settings or in the phone app settings (device dependant)

I can't re-find it.  Have you or someone else taken it down?

[Anonymous]

I have an iPhone 5 which is not WiFi compatible and have been using TUgo from the start of my contract, when this app closed  Saturday I was left with a redundant phone.

i complained strongly to customer complaints and have today been offered a free upgrade.

dont give up keep at them , if they have given this option to me then they must give it to you.

good luck.