TU Go is closing 30th November

[Chris_K]

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

[Frogger]

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@MI5@MI5 wrote:
Remember there is no app for EE and wifi calling will only work on phones with EE firmware )broadly speaking) whereas with Three, there is currently an app that you can download on any android or iPhone.

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So my iPhone6S bought from O2 shop, unlocked by O2 will NOT work with EE WiFi calling. Is that true... it's another trap if it is?

[MI5]

I think iPhones may be different because the carrier file controls all that stuff.

[Steve46]

So O2 has done away with the only feature that was useful to myself and thousands of others TU Go. I live in a remote rural village were texting is important, even o2 priority said they would text me a new password link, but hello I can’t receive texts now so I also don’t have O2 priority. Also banks and card companies send texts for verification. WiFi calling is useless because we’re you have Wi-fi you generally have use of a telephone and who calls nowadays anyway? O2 nobody really cares about Wi-fi calling bring back TU-GO or I have to regretfully go back to EE

[MI5]

This may sound harsh, but it's just the reality of it.
Tu is not coming back, sorry.

[jonsie]

Sorry but you will have to join the exodus with the rest of us. Tu ain't coming back anytime soon.

[Steve46]

Yup I might aswel buy a car on monthly contract that has no steering wheel but they’ve upgraded the abs 😡

[darrengf]

@Steve46  Yep that will be a driverless car with better braking for the computer to stop it.

scary 

we we all miss tu though

[jonsie]

As we knew. But you know how a rumour snowballs.... 

It was only ever started by customer service to appease angry customers in order to get them off the phone. It's just not logical to be from any other source. 

[Cleoriff]

Hi @Steve46 Have you thought of making a complaint? https://www.o2.co.uk/how-to-complain

O2 may offer you a boost box.

[Steve46]

Well I have complained to Ofcom and I need to follow it through with 02, it can take several weeks but as we have 5 03 users in our household I may enquirer about a booster box, thanks for the thought 👍