TU Go is closing 30th November

[Chris_K]

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

[jonsie]

One customer made a complaint and they could see the majority of his usage was through TU and he was given a free boost box. Everyone needs to complain if you have no signal at home. The proof of TU usage is documented on your bills. 

It's a simple email so what have you to lose? 

It's pointless me complaining because I mainly used it overseas or on the laptop. 

https://www.o2.co.uk/how-to-complain

[Anonymous]

Can some tell me why TuGo is off , is this due to costs , because I am not in contract , and the my next stop is EE which also has a app that does the same thing , thank you

[Anonymous]

@Anonymous O2 turned TU off 3 days ago & gave notice of end of service at the end of October. Nobody knows why they made this daft decision 

[Bambino]

@Anonymous We are all customers here. If you want to lodge a complaint, follow this link: https://www.o2.co.uk/how-to-complain, although I doubt you will get much satisfaction. Many people are unhappy about losing TuGo, but it's gone, and at the moment, O2 are not offering an alternative, except boost boxes for some customers.

[Cleoriff]

all true as said above. Though for some strange reason, mine is still working

[jonsie]

A long  thread about this. Have a look at the TU board. 

[Anonymous]

Thank for all your update , are O2 mad

[jonsie]

---

@Anonymous wrote:
Thank for all your update , are O2 mad

---

You called it..... 

[Anonymous]

Is anyone else furious about the demise of TuGo? I am having so far unresolved problems with the WiFi calling feature turning off and the the fact that I cannot send and receive texts at home because of no network signal. TuGo was brilliant! I am now on the point of cancelling my contract with o2. Surely I am not alone?

[Bambino]

@Anonymous No you are not alone. You can voice your displeasure in any one of the myriad of threads already started: https://community.o2.co.uk/t5/TU/bd-p/555