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TU Go is closing 30th November

Chris_K
O2 Social Media Team
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Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.


A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.


More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go


Hi. I'm from the Social Media Team.

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VickiHen
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Thanks Cleoriff. I have only recently renewed my contract. Really frustrated as genuinely didn't realise until I got the text that it was being stopped!
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Cleoriff
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@VickiHen wrote:
Thanks Cleoriff. I have only recently renewed my contract. Really frustrated as genuinely didn't realise until I got the text that it was being stopped!

No that's the problem. Tu has been used as a selling point. I did edit my post to add info re MightyText...(if you have an android phone) Otherwise I would complain and demand a boost box....Best of luck @VickiHen

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MI5
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WhatsApp is always an option for texts if you contacts use it too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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mavericke
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Augh... Just signed on a contract with o2, with the intention of using the TU Go app as the mobile phone is not supported by O2's Wifi calling service. disappointed

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Cleoriff
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Mine is also still working Dec 2nd ....two days after supposed closure...

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VickiHen
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It's mainly my mum as an issue as she only has a bog standard phone and we text all the time.
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MI5
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Same for me with my mother.
I’m trying to get her to use a smartphone but at 82 years old she’s finding it difficult to adjust from her old Nokia.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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MeAndMyStoat
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I have just been doing my pieces at O2's customer services because I am in exactly the same situation as the OP, although in my case it's because I work from home and, where I live, I will never get a mobile signal.

 

I was told that a new app is being launched in the coming days that will allow text messaging over WiFi.

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MI5
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The new app is a figment of someone’s imagination.
It’s already gained urban myth status!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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mavericke
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@MeAndMyStoat

 

A new app which will be even better than TU Go? That is marvellous! I will be waiting for it though.

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