TU Go is closing 30th November

[Chris_K]

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

[MI5]

If you had refresh you could have also just paid for the handset and walked away, so no difference in your case.

[prototype89]

Suppose so but sadly I paid several hundred pounds upfront for the phone 😞

[MI5]

But no different to paying to buy the device to leave if you hadn't done so upfront.
You still own the phone so can go elsewhere on a sim only or sell it and pocket the cash.

[Anonymous]

 Bye Bye 02 - I am off to THREE - £12.00 a month and a lovely chap that didn't try to Up-Sell me anything and recognised that my rather old Nokia 930 actually has one of the best cameras so why would I want to dump it and get a new one from 02 so I could use their rubbish Wifi.

I have completed the 02 questionnaire they Text after you place a call. Full marks to the V kind lady I spoke to who couldn't have been more helpful but big fat 1 for the Company - By next week I will be free from 02

[Mr_S85]

On that note, I pay foir refresh, but when it came to upgrade to the S8+ I was told they wouldn't do it as my handset had been replaced on insurance, which then cost me about £400 odd to pay off old handset etv and upgrade,

I had a look for it everywhere and cannot find that written anywhere!

This has just reminded me/

[Anonymous]

I have received a response to my complaint about closing Tu Go.
No mention of a replacement app or when texts are likely to be available on WiFi calling.
O2 claim it is a business decision which will therefore not be reversed and did not uphold my complaint.
They did offer to cancel my refresh contract if I returned my phone. Whilst inconvenient I guess the only option is to search EE or 3 for a decent deal and say goodbye to O2 after 15 years.

[Cleoriff]

@AnonymousI suspect many  will be following in your footsteps. A real shame..:smileysad:

[jonsie]

Cancelling contracts without penalty is the very basic they can do as people can just pay off the device and leave anyway. I would be looking at how much I had already paid on the handset and consider whether returning it is the best option. 

Have a think about that seriously. O2 should be thinking more along the lines of supplying people in no signal area with a boost box. Not supplying everyone but looking at the calls to see just how many have been made in the home or office over the network compared to made via TU. 

[Anonymous]

I have to say when I spoke to Three yesterday - They said the coverage in my area was find - But if I had any issues they would send me a Booster Box FREE... Now that is service 02 are you listening!!!!!

[Anonymous]

Received the decision on my TuGo complaint today from O2. I had asked for early contract exit without penalty as a resolution.

READ YOUR LETTERS WITH EXTREME CARE

Towards the top of page 1 I was told my complaint was not upheld.

In the last paragraph I was provided a PAC code.

The letter failed to spell out CLEARLY that if I used the PAC code I would be liable for 8 months service charge. Due to the unique way O2 do this, it’s a high standard charge with a discount applied as a bolt on. I’m not optimistic that those sums would work out in my favour.

Take care folks!