TU Go is closing 30th November

[Chris_K]

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

[jonsie]

It's a PAC you need. Help here... 

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-To-Cancelling-Your-Contract-A-Guide/m-p/566...

[Fellwalker]

I've found the alternative systems we can use instead of messaging via TuGo.  Amazed to find ICQ in it - I used to use that to chat to my Brother-in-law in Australia back in the 1980s. Dial up on Freeserve; he used to send a new message before I'd got and replied to the first, so it all go very confused a bit like the sketch of Ronnie Barker answering the previous question.

https://xkcd.com/1810/

[Fellwalker]

Oh, this cartooner is just far too knowledeable - you really need to go to t=his site and see the hover text that pops up when your mouse is on the image.  Its like he has been reading this forum!

https://xkcd.com/1770/

[Anonymous]

I live in an area where there is no mobile signal. I chose O2 so that I could use my mobile at home via TU. my phone is a 5s, so won’t connect to WiFi without TU. I am on a monthly contract so will be seeking an alternative provider ASAP. I feel very let down by O2.

[Anonymous]

@Anonymous Join the many hundreds of o2 customers not happy with this dumb decision by o2

[Jeevster]

Try upgrading to a supported device, iPhone 6s upwards... I think that is one of the options to upgrade earlier so you can use WiFi calling - switching to other operators won’t achieve a great deal apart from offer the same service

[Cleoriff]

Upgrading to a supported device will only give you WiFi calling. There is no facility for texting. https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling

It is not a replacement for Tu@Anonymous. If you need to call and text over Wifi then you need to move networks to EE or Three. Both have an app that allows you to do that

[Anonymous]

@Jeevster WiFi calling doesn’t support sms functionality & not always people would be able to upgrade just because TU is being discontinued 

[Anonymous]

Really disappointed O2, this was the only reason I stayed with you.

Bye

[Anonymous]

I tried... but alas fingers are in their ears....

Reply from o2

My understanding of your complaint

You have no other option but to cancel your contracts with us, due to the closure of our Tu-Go application. You believe that Tu-Go was one of the biggest differentiators between our network and our competitors. You find this unacceptable, as this has affected thousands of our customers.

My investigation

I’m sorry to hear you’ve had a reason to raise a complaint. I appreciate how frustrating this may be.

I’ve checked the records on your account and I can see you contacted us on 19 October 2017, as you wanted to raise a complaint regarding the removal of our Tu-Go application. You spoke to a manager who made you aware of alternative ways to make calls, such as Wi-Fi calling and 4G calling. However, you found this unacceptable and stated that you would be cancelling your contracts due to this.

As from 30 November 2017, our Tu-Go application will no longer be available. This is a business decision that can’t be changed and for this reason, I can’t agree to uphold your complaint.

So off to 'Three' I go along with many others no doubt!