on 17-10-2017 09:49
Hey all,
We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.
While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.
If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.
We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.
A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.
More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go
on 21-10-2017 22:29
@Anonymous wrote:I only chose O2 since it alone provided an outside 2G signal in rural wales ( 20 miles from Cardiff !). Inside I relied on TuGo to be in touch, although I found the SMS of TuGo somewhat flaky i.e text authorisations sent to the phone never arrived, although other messages did.
Then O2 'improved' my service by switching the local mast from 2G to 4G. Result is total loss of 2G signal, and a 4G signal which stops short by about 400yards, yet I am only 4km from the mast wih an alleged range of 7km.
Complaining to O2 has had NO response. Now they are discontinuing TUGo, I regard them as in breach of contract. Class action anyone?
John - exactly the same scenario here in north Wales, 12 months ago when the local 2G upgraded to 4G. We were unable to receive the newly installed 4G, and lost the intermittent, but grudgingly tolerable 2G completely. I informed O2 that our 2G signal had now disappeared completely since the local 4G had been installed but had no response from them, other than doubt and a poorly disguised disbelief in my assertions.
on 21-10-2017 22:46
I have asked "Which" to investigate, any others who are Which Members should do it too
The best way of dealing with this nonsense is publicity.
The slightest bit of bad publicity and the proposed IPO will bleed value.
It will already be bleeding, the move to close TuGo when the O2 network is so patchy & poor is just crass.
Telefonica are not goimg to be pleased.
on 22-10-2017 09:05
on 22-10-2017 09:05
on 22-10-2017 09:14
on 22-10-2017 09:14
on 22-10-2017 09:17
on 22-10-2017 09:17
@Cleoriff wrote:iPhone 6 is already on the list @Anonymous. As long as it was bought directly from O2 and has O2 firmware.
If you bought it anywhere else but O2 it won't be compatible
https://www.o2.co.uk/connectivity/wifi-and-4g-calling
Any iphone bought anywhere will work if on the list only android have to have the custom o2 firmware as apple do not allow customisation .
on 22-10-2017 09:22
on 22-10-2017 09:22
Hang on, you signed up for a contract where you knew you had poor signal, and relied on TU to make use of your contract, then in my view you have no comeback...
As TU doesn’t form part of your contract, as it is an added service, then you will either have to see out the end of your contract or pay it off..
on 22-10-2017 09:27
on 22-10-2017 09:27
22-10-2017 10:06 - edited 22-10-2017 10:08
22-10-2017 10:06 - edited 22-10-2017 10:08
I was replying to Claire Tee who posted this (earlier in this very disjointed thread)
"I have an iPhone 6, a few months back I tried to switch from Tu go to wifi calling, my software was completely up to date and it didn't work, I spoke to support and was told my phone wasn't compatible and I had to switch back to tu go. The iPhone 6 is now on the list of compatible phones is this true ? I don't want to test it and lose my tu go completely as I'm not ready to upgrade for at least another month.
I apologise if this question has already been asked but as previous poster pointed out it's not easy to trawl through the 23 pages of comments but any advice would be much appreciated - thanks in advance"
If all iPhones on the list are compatible then even better...
Veritas Numquam Perit
on 22-10-2017 10:11
on 22-10-2017 10:11
on 22-10-2017 10:25
on 22-10-2017 10:25
Sad Day! For me and 02 as now I might as well seek another cheaper provider. I've stayed loyal all this time because of TuGo. For me, typing from my laptop keyboard is also much easier for me. Bad decision I fancy 02 as seems a lot of your present clients will be moving!