TU Go is closing 30th November

[Chris_K]

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

[Anonymous]

I hav sent the following to Which Magazine.

It would be useful if others who are Which Members reinforced what I have said.

"The TuGo App is a unique selling point (USP) of the O2 Network, it allows O2 Customers to download an App that once installed, allows them to receive and make calls and texts through any WiFi network that they can join.

To someone calling a  TuGo user it is seamless and it works anywhere in the world.

For me, it is essential to my use of my phone at home (where no network will work). I am in mid contract.

I have a modern Samsung S5 Galaxy.

Yesterday O2 informed TuGo users by text message that TuGo would be withdrawn at the end of November.

That will mean although I am in mid contract, on 1st December my phone will be largely useless to me. The possible replacement Boost Box is only available to business customers (but in reality is nothing like as good or flexible)

Removal of TuGo has alarmed very many users(see O2 discussion forums with pages of complainants) It is bleeding customer loyalty at a time when owner Telefonica was planning an IPO.

It is an own goal beyond comprehension.

I think Which as the most powerful Consumer organisation could very usefully discuss this with the CEO of O2 in the interests of all O2 customers. Get an explanation and attempt to get it reversed.

[jonsie]

The inability to handle messages from short codes sent by banks and O2 themselves was the sole drawback of TU. 

[Anonymous]

Thank you cleoriff, I did buy my phone through o2 so I'll trust your judgement and give it try

[jonsie]

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@Anonymous wrote:
Sorry that comment was supposed to be a reply to another post I'd read ☝️ But it ended up here

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Threads are being merged so there is no continuity @Anonymous

[Cleoriff]

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@Anonymous wrote:
Sorry that comment was supposed to be a reply to another post I'd read ☝️ But it ended up here

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@AnonymousThe threads about TuGo are being merged. (as there are so many) That's probably why you couldnt find the original...:smileywink:

[Anonymous]

They’re not going to turn the WiFi calling into a separate paid app are they 

[jonsie]

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@Anonymous wrote:

They’re not going to turn the WiFi calling into a separate paid app are they 

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They wouldn't dare..... 

Although.... 🤔

[Beenherebefore]

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@Anonymous wrote:

They’re not going to turn the WiFi calling into a separate paid app are they 

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https://community.o2.co.uk/t5/TU/Boostbox/m-p/1080415#M14030

[Anonymous]

I wouldn’t be surprised if they try that especially after this stunt they pulled 

[Cleoriff]

Oh snap @jonsie