TU Go is closing 30th November

[Chris_K]

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

[andylloyd0808]

Here's screenshots of my two chats with O2 "confirming" that Tugo will be replaced and wifi calling will still be available to unbranded handsets. If this is true though, I don't see why O2 would choose the route of upsetting people first by announcing they will be getting rid of a service with no mention of a replacement

[Edit: Images have been removed as they contain details of the Live Chat advisor. If you wish to post chat transcripts please ensure that the name of the Live Chat advisor is blocked out or use text only with the advisors name removed.

From the guidelines: 

"Please don’t mention any chat advisors by their name and avoid copy-pasting the whole chat transcripts on here - instead, make a comment on the experience itself. If the transcript is absolutely needed in your feedback, post only the part you need (e.g. a few sentences)."

Thanks, Martin]

[Anonymous]

A measure of how this subject has galvanized people are the numbers (like myself) who are joining and posting for the first time as a result of this news.

In itself that should be a concern for O2 that it's not serial posters who are just coming to this thread to register their anger.

[Anonymous]

Yes indeed Colinho63 I signed up just to post here too, and I would suggest also posting on O2 Facebook page as well

[Cleoriff]

@andylloyd0808Those chat transcripts show that customers are being given false information and basically being lied to.  Appalling service really

[gmarkj]

While suspicious of the answers, could it be that o2 do indeed have something else coming?
Personally I think that it is more likely to see the pigs I drive past to sprout wings and start flying, but maybe that's just me...

[MI5]

So what is this super new improved app?
@Chris_K @MercedesS @Martin-O2 @Marjo ??

[Frogger]

IF and a big if, they do have a new app up their sleeves, why was it not mentioned in the notification.

Which could have been along the lines of "By the end of Nov. we will be replacing TuGo with a new app, which is bigger and better. This will not be compatible with your current TuGo account so start to back up messages now and be ready for a service improvement" ... NO CHANCE. (or a major comms mess up)

Prove me wrong O2 Please ! My phone is currently running with no service and I am expecting some important texts, so TuGo is the solution on WIFi (for a while).

Oh ... and I have raised a formal complaint via "complaintreviewservice@o2.com" . This info is available at O2.com. Please let O2 themselves know how you feel as I don't beleive they monitor these forums very closely.

[scooby71]

Why do you think?

To hopefully make people upgrade to a nice shiny new expensive handset of course.

Really people, are you all that naive that you didn't see this coming?, why on earth would O2 continue to provide a free service that they could monetize so easily.

The 6 odd months free use was to build up a customer base who would become reliant on it and therefore would take any necessary steps to stay with any replacement service.

Upgrades are now dying off, people are keeping their premium handsets longer because quite simply the next best phone is just a re-hash of the last one, only morons are falling for the latest gizmo nonsense.

Seriously, what is the real world tangible benefits of the iPhone 8 or Galaxy 8 over their previous versions?

Samsung release at least 6 medium to premium handsets every year and there is little to no difference to the last, mobile phone development is now a dead horse that can't be flogged anymore.

The day you can walk into Carphone and get an O2 deal cheaper than going to O2 direct is the end of any hope of getting anything useful from a network.

Doh!

[Anonymous]

I have recently received a message from O2 stating that they are closing down TU Go on 30 November.

I do not fully understand whay this is happening, neither do I understand how it will affect me.  I am just worried.

I have a heart condition.  I need to be in contact always.

The O2 network signal in my home area is just short of abyssmal.  The best that can be said is that is intermittent, but it is always poor, has been for as long as anyone can remember and is never likely to improve despite many complaints.

The other networks aren't much better unfortunately.  The stupid thing is, we are not in a rural area, cut off by cows and sheep.  I live less than a mile from the busy A55 between Conwy and Bangor, yet the signal is absolutely crap!

So when at home, I rely heavily on voice over internet for my calls from and to my smartphone.  TU Go has been my only saviour, and now O2 are shutting that down now.

So where does this leave me?

I've looked up their link and they are going on about "WiFi Calling".  My phone, a Sony Z5 Compact doesn't seem to have been included in the currently very short list of compatible phones, so I am stuffed!

Can someone explain all of this to me?  Will I still be able to make calls when in range of a router and will they be as they are with TU Go, (i.e. free)?

Why are O2 shutting down a perfectly good service? 

[Cleoriff]

Hi @Anonymous

There are many many complaints about this. Main thread here https://community.o2.co.uk/t5/Welcome-News/TU-Go-is-closing-30th-November/td-p/1079038

You wont be able to use WiFi callng as you don't have a handset  to support it.

You may wish to make a complaint https://www.o2.co.uk/how-to-complain

They may allow you to end your contract without penalty. If this is the case you could move to EE who have Wifi calling and texting. Best advice I can offer sadly...