Re: TU Go is closing 30th November - Page 12

Chris_K · ‎17-10-2017

Hey all,

We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.

While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.

If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.

We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.

A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.

More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go

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Anonymous · ‎19-10-2017

So @chrisymon as an o2 staff member you are encouraging customers that they can leave without penalty but that will not be the case when customers come to try that approach is it

chrisymon · ‎19-10-2017

I am speaking as an o2 customer on this not a staff memeber. And have every right to agree or dis agree with anything my network provider does for me.

"I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited." Currently using S7 edge

MI5 · ‎19-10-2017

I imagine that if you are a Tugo user you are as mad as the rest of us, right?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

ewanrw · ‎19-10-2017

New customers might be able to get away with that based on cellular signal, not the removal of TU Go, but longterm customers will have much more difficulty.

They would need to prove a recent degradation in cellular signal has caused the issues and O2 were unable to remedy in a reasonable timescale.

Two recent cases in Scotland, one Voda and one EE, where their masts had issues ongoing for several months, MPs and MSPs were involved in trying to sort out and the Voda case even made the BBC News, but not one customer was allowed to leave without penalty. Compensation for loss of service wasn’t considered unless the customers could prove they had no signal at their specific location (outdoor) for 21 consecutive days. Can’t remember the cause of the Voda issue, but EE’s was caused by leaves on protected hedges interfering with a mast that was served by line of site as opposed to fibre due to its rural location, and Perth and Kinross council wouldn’t let them trim them. Madness.

However, O2 did guarantee 98% indoor 4G coverage by a certain time as part of their cheap spectrum purchase a couple of years ago, so might be something a legal eagle can do with that. Pretty sure deadline is end of 2017. I could be wrong tho’.

ewan

Fellwalker · ‎19-10-2017

@Chris_K wrote:
...
While TU Go is ending, we’re continuing to offer alternative calling options for our customers.
...

No you aren't. There is no alternative calling option for me. You might be offering TO SELL an alternative DEVICE , is not at all the same thing. Your USP over Tesco or GiffGaff has just disappeared.

Note 9. O2 since 2007.

ewanrw · ‎19-10-2017

Erm... Tesco and GiffGaff are O2.

Ewan

MI5 · ‎19-10-2017

@ewanrw wrote:
Erm... Tesco and GiffGaff are O2.

Ewan

Hence the point being made

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

ewanrw · ‎19-10-2017

My bad. Can be a bit slow.

jonsie · ‎19-10-2017

@ewanrw wrote:
New customers might be able to get away with that based on cellular signal, not the removal of TU Go, but longterm customers will have much more difficulty.

They would need to prove a recent degradation in cellular signal has caused the issues and O2 were unable to remedy in a reasonable timescale.

Two recent cases in Scotland, one Voda and one EE, where their masts had issues ongoing for several months, MPs and MSPs were involved in trying to sort out and the Voda case even made the BBC News, but not one customer was allowed to leave without penalty. Compensation for loss of service wasn’t considered unless the customers could prove they had no signal at their specific location (outdoor) for 21 consecutive days. Can’t remember the cause of the Voda issue, but EE’s was caused by leaves on protected hedges interfering with a mast that was served by line of site as opposed to fibre due to its rural location, and Perth and Kinross council wouldn’t let them trim them. Madness.

However, O2 did guarantee 98% indoor 4G coverage by a certain time as part of their cheap spectrum purchase a couple of years ago, so might be something a legal eagle can do with that. Pretty sure deadline is end of 2017. I could be wrong tho’.

ewan

Yes end of 2017.

No indoor 4G and struggling to get one bar of 3G (even then calls constantly drop) here in Salford Royal Hospital and its difficult to see how they could manage to get it here in the next two months.

Mind you, hospitals will probably be exempt (no signal at all in North Manchester Hospital 2, 3 or 4G) so I struggle to use either of my phones or tablet without hospital wifi for which I have to pay the princely sum of £19.99/month.

So that's £120 I've paid up to now because O2 can't provide a decent signal. So you can appreciate just how much I rely on TU.

I'm not sure how long I will still be hospitalised either but I'll still be here when they shut down TU. Rest assured though, my free Vodafone and Three sims are hurtling their way to me as we speak. I already have an EE sim which does give good 4G coverage in the ward.

Reasons to stay with O2...? Zero!

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Anonymous · ‎19-10-2017

Don't "Hey all me" - as if anyone at 02 cared - just read the posts and you will see uninimity in the responses to the ridiculous decision to close Tugo - i have had an 02 phone and account for many years and i don't want to upgrade my phone and tariff just because of some arbitrary descision designed to extract even more money. I am sure that 02 will loose more than they gain here with customers who depend on WiFi in the absence of any phone signal ( 3G leave alone 4G ) leaving in droves to EE.