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Anonymous
Posts: 0

Re: TU Go is closing 30th November

If you use 3 in touch abroad from a country which is not "feel at home", does that get charged as if aborad, or as if in the UK?

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Anonymous
Posts: 0

Re: TU Go is closing 30th November

This is essentially the only reason for hanging onto O2 as I need it for work where there is no reception to get texts which otherwise come through at 5am more than 12hrs after they we're sent as sms!

Most won't have access to Wifi calling because their handsets won't be eligible or like myself haven't bought it directly from O2.
Looking at the O2 website shop there are a lot of handsets which aren't eligible. Even their top sellers such as the Oneplus.

Why not just have wifi calling and the app like 3 do (which at the moment looks like the best option). Surely this is the most sensible option to allow everyone access to the service.

I'd even be willing to pay extra for TU go!
I'm just glad I'm on a rolling contract and can leave immediately. Feel sorry for those just signed up to long contract without an eligible handset.
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Posts: 108,684
Topics: 561
Registered: ‎04-04-2012

Re: TU Go is closing 30th November

We have no idea yet.
I'm going to try it abroad next week, if I can get it working from abroad.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: TU Go is closing 30th November

I stayed with O2 because TuGo made it superior to all the other networks.

 

Can't believe they are taking it away. What a joke. thumbsdown

 

I will be moving away from O2 next month when my contract expires.

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Anonymous
Posts: 0

Re: TU Go is closing 30th November

I have 4 O2 contracts for the family and we all use TuGo especially when we are in the USA as it means we can call Home without any extortionate charges and we can all pick up messages when we have no mobile signal.
Your WiFi/4G Option does not apply to calls made while overseas so we would be charged International rates.

Looks like all 4 contracts are going to be moved to an alternative network unless I can find another free way to call home from USA etc.
The TuGo feature was one of the main reasons we stayed with O2. I have been with O2 since the start.
Really disappointed with this decision.
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Level 5: Ponderer
Posts: 131
Registered: ‎17-12-2013

Re: TU Go is closing 30th November

I can only but echo others disappointment at this very poor decision.  TuGo was the main reason I didn't choose a cheaper contract elsewhere previously, and why I made the decision to renew my contact with o2 earlier this month, even though I could get a better price elsewhere for the minutes/text/data I want. I'm seriously re-evaluating whether to cancel my recent upgrade and move elsewhere.

 

I would beg you to reconsider this.  @Chris_K, I hope you feed back to your management how strongly your customers feel about this, and how irresponsible it is to allow your partners like CPW continue to advertise Tu as a key differentiator of the o2 network.

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Anonymous
Posts: 0

Re: TU Go is closing 30th November

TuGo was the only reason I was staying with O2. Already fed up with my phone showing 5 bars of 4G signal but being unable to make or receive calls and unable to use internet at all because the network is busy. I was only putting up with that because TuGo was so useful.
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Anonymous
Posts: 0

Re: TU Go is closing 30th November

[ Edited ]

I wonder how much of this to believe....  I suspect its wrong.

 

 

[image removed. Please read our guidelines and check your Private messages for more information ] 

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Posts: 108,684
Topics: 561
Registered: ‎04-04-2012

Re: TU Go is closing 30th November

Most of it I would guess.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 5: Ponderer
Posts: 131
Registered: ‎17-12-2013

Re: TU Go is closing 30th November


@Anonymous wrote:

 

I wonder how much of this to believe....  I suspect its wrong.


If you believe any of that I have a bridge to sell you...