on 17-10-2017 09:49
Hey all,
We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.
While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.
If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.
We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.
A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.
More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go
on 19-10-2017 10:40
If you use 3 in touch abroad from a country which is not "feel at home", does that get charged as if aborad, or as if in the UK?
on 19-10-2017 10:44
on 19-10-2017 10:44
on 19-10-2017 10:44
on 19-10-2017 10:44
on 19-10-2017 11:21
I stayed with O2 because TuGo made it superior to all the other networks.
Can't believe they are taking it away. What a joke.
I will be moving away from O2 next month when my contract expires.
on 19-10-2017 11:29
on 19-10-2017 11:29
on 19-10-2017 11:47
I can only but echo others disappointment at this very poor decision. TuGo was the main reason I didn't choose a cheaper contract elsewhere previously, and why I made the decision to renew my contact with o2 earlier this month, even though I could get a better price elsewhere for the minutes/text/data I want. I'm seriously re-evaluating whether to cancel my recent upgrade and move elsewhere.
I would beg you to reconsider this. @Chris_K, I hope you feed back to your management how strongly your customers feel about this, and how irresponsible it is to allow your partners like CPW continue to advertise Tu as a key differentiator of the o2 network.
on 19-10-2017 12:14
on 19-10-2017 12:14
on 19-10-2017 12:15 - last edited on 19-10-2017 12:59 by MercedesS
I wonder how much of this to believe.... I suspect its wrong.
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on 19-10-2017 12:18
on 19-10-2017 12:19
@Anonymous wrote:
I wonder how much of this to believe.... I suspect its wrong.
If you believe any of that I have a bridge to sell you...