on 30-03-2016 09:37
Hi guys,
Those of you who use TU Go may soon see some changes to the app's branding name and the look of some pages in the near future.
This is because the app is enjoyed around other parts the world as well as in the UK, where it has been known as simply TU for a while now in certain areas.
This wont change how the app works in terms of functionality and charges, but you may see a cosmetic change :).
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on 30-03-2016 10:59
on 30-03-2016 10:59
on 30-03-2016 11:02
on 30-03-2016 11:02
Hi @Anonymous, please see my post above
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on 30-03-2016 11:52
on 30-03-2016 11:52
@Toby wrote:Hi @Bambino,
The app does work for most members though, so the team can (and should) continue to work on other aspects. Also, separate teams work on the app itself and its surrounding marketing and branding internationally.
With regards to the TU brand, the products/services are entirely separate and do not conflict in that way. This makes a difference to how names can be used.
Hi @Toby,
With all respect, the app wasn't working for many people over the weekend, hence the many threads of complaint which myself and some of the other regular contributors here had to field. Whether it was working related to other aspects is immaterial. There were quite a few people with new or upgraded phones and sims who couldn't receive texts because of the app not working properly.
With regards to the TU brand, it just seems to me that O2's marketing branch haven't done their homework. Why would they want customers confusing the branding with Sainsbury's clothing even if the service offered doesn't conflict? Can you tell me what makes 'TU' more significant than 'TuGo', because I personally don't see it as an earth shattering brand name change, and it won't surprise me in the least if Sainsbury's don't ask O2 the same question.
30-03-2016 12:01 - edited 30-03-2016 15:17
30-03-2016 12:01 - edited 30-03-2016 15:17
Hi @Bambino,
Yes, some members did see issues over the weekend, but most did not, so when you say, "but it's no good to anyone if it doesn't work" this indicated to me that you thought this affcted all members which is not the case .
I am however going to post an update very soon regarding it and have been asking members if they are still affected. I'm also working on getting us more dynamicallt pro-active updates for the app when there are issues.
TU is simply how the brand is reflected across the globe in certain aspects. Making it more consistent across the different countries provides more consistant information, updates and communication. I cannot offer any thoughts on other companies and their brands :).
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on 30-03-2016 12:05
on 30-03-2016 12:05
@Bambino wrote:
With regards to the TU brand, it just seems to me that O2's marketing branch haven't done their homework. Why would they want customers confusing the branding with Sainsbury's clothing even if the service offered doesn't conflict? Can you tell me what makes 'TU' more significant than 'TuGo', because I personally don't see it as an earth shattering brand name change, and it won't surprise me in the least if Sainsbury's don't ask O2 the same question.
O2 has had a tradmark with the text Tu since 2012. Sainsbury's since 2005. Along with about 40 other companies dating back to the 80s. It's not unusual for companies in totally different fields to have overlaps on their trademarks. This'll cause about as much confusion as people going in to an Apple store to buy their pink ladies.
on 30-03-2016 12:15
on 30-03-2016 12:15
What does TU stands for ?
30-03-2016 12:21 - edited 30-03-2016 12:21
30-03-2016 12:21 - edited 30-03-2016 12:21
@Anonymous wrote:What does TU stands for ?
Tutting Useless
on 30-03-2016 12:34
on 30-03-2016 12:34
@PhoneDoc wrote:
@Bambino wrote:
With regards to the TU brand, it just seems to me that O2's marketing branch haven't done their homework. Why would they want customers confusing the branding with Sainsbury's clothing even if the service offered doesn't conflict? Can you tell me what makes 'TU' more significant than 'TuGo', because I personally don't see it as an earth shattering brand name change, and it won't surprise me in the least if Sainsbury's don't ask O2 the same question.
O2 has had a tradmark with the text Tu since 2012. Sainsbury's since 2005. Along with about 40 other companies dating back to the 80s. It's not unusual for companies in totally different fields to have overlaps on their trademarks. This'll cause about as much confusion as people going in to an Apple store to buy their pink ladies.
Why would O2 want to establish a trademark seven years after another company already had it? I'll ask you the same question then, @PhoneDoc. What's the significance of the name? To me, it means absolutely nothing. Personally, I think your Apple store analogy is completely wrong. The name TU is mainly associated with American universities. It's also a Chinese surname. What relationship it could have with the app is beyond me. https://en.wikipedia.org/wiki/TU
30-03-2016 12:38 - edited 30-03-2016 12:40
30-03-2016 12:38 - edited 30-03-2016 12:40
funnily enough, searching for "what does TU mean" gives on link which says ******'s up (chaos, broken).
Oops...
edit - seems I fell foul of the swearing censor.
it meant a small british bird also called blue, yellow or great (and this word)...
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on 30-03-2016 12:42
on 30-03-2016 12:42
Its also a Spanish word guys FYI. O2 is part of the Telefonica group.
I think @PhoneDoc's analogy is valid. Its obviously personal opinion here though guys. We're al different
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