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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

TU Go changes its name to TU

Hi guys,

 

Those of you who use TU Go may soon see some changes to the app's branding name and the look of some pages in the near future.

This is because the app is enjoyed around other parts the world as well as in the UK, where it has been known as simply TU for a while now in certain areas.

This wont change how the app works in terms of functionality and charges, but you may see a cosmetic change Smiley Happy.

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Posts: 94,594
Topics: 543
Registered: ‎04-04-2012

Re: TU Go changes its name to TU

Maybe they could fix it's functionality too?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 64: Magistrate
Posts: 13,462
Registered: ‎31-03-2010

Re: TU Go changes its name to TU

^^^^^^^^^^^^^^^^^^^^^^^^^^^

             That!

Trying to figure out why TU is more explanatory than TuGo? As @MI5 has said, put the manpower into making the app work instead of trying to be clever with the name.

I DO NOT WORK FOR O2



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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: TU Go changes its name to TU

[ Edited ]

Hi @MI5,

We'll continue to share everything we see here on the community with the TU Go team so that improvements can be made Smiley Happy.

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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: TU Go changes its name to TU

HI @Bambino,

What specific issue are you seeing? Or are you referring to things you have observed here on the community?

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Anonymous
Posts: 0

Re: TU Go changes its name to TU

Isn't TU a brand already? I'm sure I see it in Sainsbury's alot...

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Level 64: Magistrate
Posts: 13,462
Registered: ‎31-03-2010

Re: TU Go changes its name to TU

[ Edited ]

Hi @Toby

 

I'm referring to the debacle on the forum over the past weekend with all the threads of people complaining that they couldn't receive texts with their new or upgraded sim. The answer seemed to be to uninstall and delete TuGo, as this was causing the issue for most. 

http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Not-receiving-texts-from-EE-users/m-p/...

 

@Anonymous You are absolutely correct. I see another name change coming along very soon. Looks as if O2's marketing department didn't do their research very well. Maybe they can change the name of the app to OOPS!

https://tuclothing.sainsburys.co.uk/

I DO NOT WORK FOR O2



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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: TU Go changes its name to TU

[ Edited ]

Hi @Bambino,

I've been posting updates this morning on some TU threads about certain issues. Thanks for flagging it but its a separate issue. Some need to be looked at individually. 

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Level 64: Magistrate
Posts: 13,462
Registered: ‎31-03-2010

Re: TU Go changes its name to TU

Hi @Toby

I was referring to @MI5's post of the lack of functionality of the app. You can call the app whatever you like, but it's no good to anyone if it doesn't work, and as Sainsbury's already use the name, I doubt that O2 will be calling the app TU for long. Might very well be a copyright issue, and I think you'd have to agree that O2 didn't get there first.

I DO NOT WORK FOR O2



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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: TU Go changes its name to TU

Hi @Bambino,

The app does work for most members though, so the team can (and should) continue to work on other aspects. Also, separate teams work on the app itself and its surrounding marketing and branding internationally.

 

With regards to the TU brand, the products/services are entirely separate and do not conflict in that way. This makes a difference to how names can be used.

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