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Community Manager
Posts: 1,367
Registered: ‎07-05-2020

Re: Store Click & Collect Orders - Update

Thanks for the tag @gmarkj - will double check and get back to you guys.

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Posts: 97,134
Topics: 758
Registered: ‎14-01-2013

Re: Store Click & Collect Orders - Update

Thanks @LukasB 

Currently we are telling people that O2 will be making arrangements for a home delivery (as happened during the last lockdown)

*The Game Is On*

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O2 Social Media Team
Posts: 1,574
Registered: ‎27-11-2013

Re: Store Click & Collect Orders - Update

Latest on Click & Collect
Our Click & Collect and Click & Collect Now service has been switched off for all stores except those in Wales, which remain open as network operators in Wales have been granted Essential Retail status.

 

Where customers have already placed Click & Collect orders being sent to stores which are now closed, we’re changing the delivery address from the store to the customer’s billing address on the account when the customer placed the order. This can’t be changed and will happen automatically. Customers will receive an SMS to let them know this is happening.

 

Click & Collect orders currently awaiting collection from a closed store will be sent to the customer’s billing address over the next few days.

 

Changes to our return process
Customers who purchased within a store within the last 14 days can still return this via our website. If you want to arrange a return online, visit www.o2.co.uk/returns to arrange this.


Hi. I'm from the Social Media Team.

Level 49: Rootin' Tootin' 
Posts: 6,690
Registered: ‎26-03-2014

Re: Store Click & Collect Orders - Update

Thanks @Chris_K. Will let people know.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Posts: 83,224
Topics: 577
Registered: ‎04-01-2009

Re: Store Click & Collect Orders - Update

Posts: 97,134
Topics: 758
Registered: ‎14-01-2013

Re: Store Click & Collect Orders - Update

Thanks @Chris_K  thumbsup

*The Game Is On*

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