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O2 Social Media Team
Posts: 1,471
Registered: ‎27-11-2013

Store Click & Collect Orders - Update

[ Edited ]

Hey all,

 

We know the COVID-19 crisis has caused some uncertainties and one of those is around Click & Collect, or Click & Collect Today orders. As many of you know, in-line with Government guidelines we have closed all O2 stores across the country, so we understand we have some customers who are now unable to collect their orders. We now have an update we’d like to share with you.

 

I’m a new customer

We want to get your order to you, so we’ll deliver instead to your billing address. You will receive a text message from us from tomorrow confirming this address, and we’ll dispatch your order as soon as possible. Watch out for an email or text confirming when it’s on the way.

For safety, fraud and security purposes, you will not be able to give us an alternative address for delivery.

I’m an existing customer

We want to get your order to you, so we’ll deliver instead to your billing address. You will receive a text message from us from 30 March to re-arrange delivery. We’ll dispatch your order as soon as possible, so watch out for an email or text confirming when it’s on the way.

 

If your billing address isn’t suitable, you will have 24 hours to give us a new delivery address from when you receive this text. If this applies to you, the text will have instructions on changing the delivery address.

 

I’m a new/existing customer and pre-ordered, but it wasn’t ready to collect

Though one of the above will apply to you (whether you’re a new or an existing customer), the exact day of delivery is TBC and is fully dependant upon stock levels, as would have applied before our stores closed. As soon as your order is ready for dispatch, you will receive an email or text with confirmation.

No longer want your order, or want to return it?
Once delivered, you will need to follow our returns process.


Hi. I'm from the Social Media Team.

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Posts: 87,824
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Registered: ‎14-01-2013

Re: Store Click & Collect Orders - Update

[ Edited ]

Thanks for this welcome info @Chris_K thumbsup

*The Game Is On*

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Posts: 80,231
Topics: 572
Registered: ‎04-01-2009

Re: Store Click & Collect Orders - Update

It certainly helps @Chris_K 

But.....when are O2 going to change the crazy way of trying to cancel when a device hasn't been sent out yet?

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Registered: ‎01-04-2020

Re: Store Click & Collect Orders - Update

Dear o2 Social Media Team,

 

Chris_K- Thank you for your speedy response. It was mentioned customers will be contacted 30th of March for arranged delivery. Could you please advise when I will be contacted.

 

Many thanks

Victorjp

Regards,

Victor

Victor Joshua Peter | Systems Administrator
IT Experts Service LTD 51 Moineau, Grahame Park, The Concourse, London, United Kingdom, NW9 5UR.
02036126719 | victor@itexpertsservice.com | info@itexpertsservice.com

Disclaimer: I have no affiliation with o2 customer service. Any information transmitted here is strictly based on my personal opinion and experience with o2. I'm a regular customer happy to support users and other customers that visit the community with their basic tec needs and general issues that don't require the user's account details.
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Posts: 101,686
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Registered: ‎04-04-2012

Re: Store Click & Collect Orders - Update

@Chris_K ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,231
Topics: 572
Registered: ‎04-01-2009

Re: Store Click & Collect Orders - Update

The only contact you will get is a dispatch email. Social media team won't be able to give you any more info.

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O2 Social Media Team
Posts: 1,471
Registered: ‎27-11-2013

Re: Store Click & Collect Orders - Update

As you mentioned 30 March, I assume you're an existing customer. That being said, those messages were being sent out from Monday so it may take a few days for our team to get around to all of these. If you give it another day or so, you should get an update by then. If you've already had the messages to arrange delivery, it won't be possible to confirm exactly what day your order will arrive - but as soon as it is dispatched, you'll be sent a notification confirming this.


Hi. I'm from the Social Media Team.