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Sony Xperia Z2 - Available for pre-order NOW!

Chris_K
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We have some more great news for you guys 😉

The Sony Xperia Z2 is now up for pre-order too! Head on over here to check out all the tariff and availability details > http://po.st/CeeYGb

651781-1_O2_Sony_Xperia_Z2_1200x627.jpg

As well as being available on our revolutionary O2 Refresh tariff, you also have the chance to bundle a Sony Xperia Tablet Z for just £99.99, saving a whopping £300! This is an amazing offer and stock is limited. Just to repeat... That's the incredible Tablet Z for a one-off £99.99 when you pre-order the Z2!

Go on, you're tempted right? I know I am... I can almost justify a third handset and second tablet 😉


UPDATE @ 28th May, 2014 - Q&A section added with common questions being asked, and their answers:

Why is the claim site still up? You said it’d be updated! This is closing on the 29th May.
Although we’ve received 2,200+ claims, a large chunk of these were duplicates or were using false data. As a result, we have not yet exhausted all 2,000 tablets we had available for this offer. As outlined in the offer terms, claims must be made prior to 29th May and as we still had tablets available, the site was left open for last minute claims until stock was exhausted. Although Z2 pre-orders were delivered to many on 1st May, some who opted to collect in store still have not actually collected them, so these customers still have until 29th May to get their claims in and assuming they pass validation, will also receive a tablet subject to stock.

Your terms say I’d have a tablet within 28 days of my claim. Where is it?
Due to  the Z2 launching on the 1st May, we had to wait 2 weeks from this date to begin our validations. The reason for this is because it allowed our validation team to ensure the handset wasn’t returned during the 7 day cooling off period. Unfortunately, due to the amount of claims we received during this first week, it took an extra week for us to get all of the returns data from our systems. Our validations began from 14th May and the 28 day delivery clause began from when you were validated. We apologise if this part of the offer terms was not made clear enough, or caused you any confusion.

Where are you now with claims and Tablet orders?
As mentioned above, we’ve had over 2,200 claims, several hundred of which were duplicates or using falsified data. To date, all claims have now been validated. You should have received an update by text alerting you that we have not forgotten about your claim. Of all validated claims, our team have placed around 500 tablet orders, most of which have been delivered. We have around another 1,300 tablet orders to place against accounts which we expect to be completed within the next fortnight. We are currently looking into the possibility of getting more staff involved in this process in order to speed it up and complete them sooner.

Why have some people received a 4G tablet and mine is Wifi?
The tablet offer has always been for the Wifi-only version, though within our allocation of 2,000 Tablet Z’s, some of these were a 4G+Wifi version. We allocated these 4G versions to the first customers to submit their claim, who subsequently passed our validation checks. For the majority of claims, customers will receive the Wifi-only Tablet Z as advertised – but if you were amongst the first, you could get the upgraded 4G version. Whichever version you receive, it’s worth the wait – we promise.

Which order were claims being validated?
Claims were validated in order they were received - eg, if you were the first to claim, you would have been the first to go through validation. In reality, not all of this has been straight forward as some customers submitted data that didn't match what we had on our systems or the account, so we've had to get in touch with some customers to correct these details. As such validating these small number of claims has taken a little longer than expected.

Why haven’t you been in touch sooner with this update?
Unfortunately the launch of the Z2 did cause us some issues. We were always aware the device would launch during the week commencing 28th April, but it wasn’t until much closer to this date that we got an official UK launch date. This had caused us some issues and along the way, our validations team had run into some unexpected issues which they have worked through tirelessly. Despite this, we can again confirm all claims to date have been validated and weather successful or not, you will receive a text confirming the status of your claim.


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Anonymous
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Just got confirmation of order being raised as well, it shows as 4G and I hope I get 4G!
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statts1976uk
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@masterwai I chatted with the first advisor for ages then demanded to speak to e manager called "Calvin" who couldn't be any nicer and apparently whilst I was waiting to be transferred that was the moment when my order came to the top of their list. You might have to just be polite but firm with them, it's not my favourite way of doing business but needs must and all that!

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masterwai
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An update - I now have my order raised  with the status of in progress  after speaking to o2 chat again.

 

shows as Wifi model tho - am disappointed as if what chris advised was right then I should have got a 4g model too as I placed my claim well before others who have got the 4g version. I fell i have missed out because of the lack of procedure at o2.

maybe they gave me a wifi version because I stood my ground this time hahah

I personally went to pick up my handset from store as soon as it openeded so i could fill in the claim as it was 1st come 1st serve only be find the site not up and running. So had to keep checking website to see whan it would be live.

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masterwai
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Hi @Anonymous can I ask you what time/date did you place your claim on the sony website?

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TheOnlyPaulV
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Wonder if @Chris_K or O2s sudden statement has anything to do with watch dog asking for more info. Maybe they have contacted O2 and suddenly they are interested.
In any case ALL (that's not just an isolated case) tablets are processed out of order and I got a 4g tablet eve after many others said they submitted to Sony because I got a tip off. From my private messages too, looks like O2 have closed off that route after the first 10. Not the way it should be.
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viridis
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They won't change my order to reflect the wifi version I got stating "there is no 4G version, everyone is getting a wifi only version, it isn't the product code that is warrantied, it's the imei "
When I explained people who are getting the wifi version are getting a different product code I was told "that's not true, everyone is getting wifi so all orders are the same"
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viridis
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Can.anyone please tell me how to find the imei of the wifi only version of the tablet z
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MI5
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@viridis wrote:
Can.anyone please tell me how to find the imei of the wifi only version of the tablet z

Dial *#06# BouncyLOL

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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viridis
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There's no dialler
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MI5
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Yeah... I know (hence the sarcasm)...
Seriously though, I'm sure you know an IMEI is only required for a network connection so a wifi only device doesn't have an IMEI number....?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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