on 24-04-2014 20:02
on 25-04-2014 09:51
I've just had a notification that my pre-order is now in the store, but it says come and collect on 1st May. If it's in store now why do I have to wait another week?
Even more frustrating I'm going to Istanbul early on the 1st so won't even be able to collect it then! I wanted to take it with me
on 25-04-2014 10:30
Hi Everyone, me again...
There seems to be some confusion and frustration around our May 1st date that I'd like to take the chance to clear up for you all. May 1st is the date we have aligned with Sony, who are also confirming deliveries from the beginning of May on their own internet store. We cannot comment on other networks or companies, but we suspect everyone will be aligned with this official UK launch date. We had previously been made aware that the device would be released sometime during the week commencing 28th April, which our site has always stated. Recently, we had the exact date of 1st May confirmed.
Those who have pre-ordered online should receive their device on release day, 1st May, though we unfortunately cannot guarantee this - but we will do our best, of course.
Those who pre-ordered in-store, you should have received (or will soon...) a confirmation text stating it'll be available to collect from 1st May. As with all releases, we have agreements in place to sell the device from launch date and not before - this is why you'd be unable to collect it from store sooner. Sorry for any frustration this causes.
on 25-04-2014 15:27
Please can you elaborate on "As with all realseses, we have agreements in place to sell the device from launch date and not before"
My understanding the launch date for the Z2 was the week commencing 14th April for almost every network other than O2 and three. So what you are saying is all the other networks have released their pre-orders before the official Sony release date ?
If I remember rightly Sony stated that they will have the stock to their key partners for any one who pre-ordered ready for deliveries on the week commencing 14th April, which has been fulfilled.
The date that is on the Sony's website for 1st May has never been the official aligned date for pre-otders placed on contracts and was for SIM only orders .
Either Sony has told O2 to hold off until the 1st May, which I some how doubt it or you are not a key partner of Sony, which seems strange either way as you have landed the exclusive Purple.
The annoying thing is the original slight delay from Sony is turning into a further delay which appears to be O2's doing from what I am seeing and the Z3 is just around the corner.
on 25-04-2014 15:50
I understand the frustration caused, but we can't comment on other networks around their release date - however, looking on their sites they appear to suggest the device is still on pre-order and not actually available to purchase yet.
1st May is the date we have that has been agreed with Sony, for us to officially release and sell the Xperia Z2. Again, we're unable to comment on that from other networks, but their sites seem to suggest the same date as ours.
on 25-04-2014 18:09
The reason the other networks are now saying Pre-order for delivery on May 1st is because their initial pre-order stock has already been shipped to their customers. If you look on their site they are no longer offering any pre-order gifts for the deliveries on May 1st.
So it seems O2 is behind most of the other networks in shipping out the initial pre-orders.
Frustrating decision made buy either Sony or O2 to hold the pre-orders back.
on 25-04-2014 21:22
To back up my comment above please refer to one of the below websites with many others stating what I said. That pre-orders where to take priority and to be shipped the week commencing 14th April.
You are correct in that May 1st is the general official release date set by Sony for the UK, however this is for customers that did not place a pre-order.
Members of a well known forum thatpre-ordered have received their Z2's last week and also O2 Germany have even delivered customers pre-orders today.
That's all of my frustrations out with now and
for what ever unknown reason for the O2 UK delay for pre-orders, I will continue to wait for the official Sony UK release date of May 1st for customers that did not place a pre-order.
Silly me for thinking if I pay my contract up early to pre-order, I will be more of a priority than those who haven't.
26-04-2014 01:00 - edited 26-04-2014 01:02
It's a shame that you clearly already have the phones in stock and we still need to wait, and about the agreement with Sony, what benefit would it make to Sony to start selling their phones later when they already faced a delay of 2 months, the release was planned for March.