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Sony Xperia Z2 - Available for pre-order NOW!

Chris_K
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We have some more great news for you guys 😉

The Sony Xperia Z2 is now up for pre-order too! Head on over here to check out all the tariff and availability details > http://po.st/CeeYGb

651781-1_O2_Sony_Xperia_Z2_1200x627.jpg

As well as being available on our revolutionary O2 Refresh tariff, you also have the chance to bundle a Sony Xperia Tablet Z for just £99.99, saving a whopping £300! This is an amazing offer and stock is limited. Just to repeat... That's the incredible Tablet Z for a one-off £99.99 when you pre-order the Z2!

Go on, you're tempted right? I know I am... I can almost justify a third handset and second tablet 😉


UPDATE @ 28th May, 2014 - Q&A section added with common questions being asked, and their answers:

Why is the claim site still up? You said it’d be updated! This is closing on the 29th May.
Although we’ve received 2,200+ claims, a large chunk of these were duplicates or were using false data. As a result, we have not yet exhausted all 2,000 tablets we had available for this offer. As outlined in the offer terms, claims must be made prior to 29th May and as we still had tablets available, the site was left open for last minute claims until stock was exhausted. Although Z2 pre-orders were delivered to many on 1st May, some who opted to collect in store still have not actually collected them, so these customers still have until 29th May to get their claims in and assuming they pass validation, will also receive a tablet subject to stock.

Your terms say I’d have a tablet within 28 days of my claim. Where is it?
Due to  the Z2 launching on the 1st May, we had to wait 2 weeks from this date to begin our validations. The reason for this is because it allowed our validation team to ensure the handset wasn’t returned during the 7 day cooling off period. Unfortunately, due to the amount of claims we received during this first week, it took an extra week for us to get all of the returns data from our systems. Our validations began from 14th May and the 28 day delivery clause began from when you were validated. We apologise if this part of the offer terms was not made clear enough, or caused you any confusion.

Where are you now with claims and Tablet orders?
As mentioned above, we’ve had over 2,200 claims, several hundred of which were duplicates or using falsified data. To date, all claims have now been validated. You should have received an update by text alerting you that we have not forgotten about your claim. Of all validated claims, our team have placed around 500 tablet orders, most of which have been delivered. We have around another 1,300 tablet orders to place against accounts which we expect to be completed within the next fortnight. We are currently looking into the possibility of getting more staff involved in this process in order to speed it up and complete them sooner.

Why have some people received a 4G tablet and mine is Wifi?
The tablet offer has always been for the Wifi-only version, though within our allocation of 2,000 Tablet Z’s, some of these were a 4G+Wifi version. We allocated these 4G versions to the first customers to submit their claim, who subsequently passed our validation checks. For the majority of claims, customers will receive the Wifi-only Tablet Z as advertised – but if you were amongst the first, you could get the upgraded 4G version. Whichever version you receive, it’s worth the wait – we promise.

Which order were claims being validated?
Claims were validated in order they were received - eg, if you were the first to claim, you would have been the first to go through validation. In reality, not all of this has been straight forward as some customers submitted data that didn't match what we had on our systems or the account, so we've had to get in touch with some customers to correct these details. As such validating these small number of claims has taken a little longer than expected.

Why haven’t you been in touch sooner with this update?
Unfortunately the launch of the Z2 did cause us some issues. We were always aware the device would launch during the week commencing 28th April, but it wasn’t until much closer to this date that we got an official UK launch date. This had caused us some issues and along the way, our validations team had run into some unexpected issues which they have worked through tirelessly. Despite this, we can again confirm all claims to date have been validated and weather successful or not, you will receive a text confirming the status of your claim.


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Anonymous
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I did the same.

Sent ut off on Friday for repair.

 

The problem was getting mental lol

 

here is a video of it:

 

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viridis
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Is that doing it on flat surface??!!!
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Anonymous
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Yep its left flat on to of my computer desk!
If I'm holding it on my hand like tablets are suppose to be held then I don't even have to touch the screen, it does it all by itself!
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viridis
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@Anonymous that's mental,
Cheeky sidenote, what theme is that?
Message 1034 of 1,043
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Anonymous
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@viridis Yeah I was pretty shocked when I found out that this is a common problem at the Sony forum!
The theme is "Noir".
You can get it free from play store. there's a shortcut for it at the Sony theme selection app when you click the plus sign at the top right.
Sorry for late reply. Just finish work.
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viridis
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@Anonymous how did the repair go?
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Anonymous
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@viridis repair so soon, forget that!
They just sent me a snail mail yesterday (yep not email a postal mail) saying they have received the item and they will carry out repair once they are done checking for dirt and water damage?
So if the tablet has water damage or dust inside then you don't get a repair under warranty.
So another 5 business days before they are done at minimum and then ship back, I'm thinking sometimes at end of the month.
Regret getting Sony product now!
I remember when I damage the headphone socket of my Galaxy Note 2 when the headphone got yanked out.
Just call Samsung to say that only getting sound on one ear and lose connection and next day royal mail special delivery bag at home to send the phone back.
3 days later phone back with me and they replaced the whole socket with new parts.
And here I'm already a week gone by and still no tablet.
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viridis
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Apparently, no, the warranty will not cover water damage.
They won't find any, it's just procedures.
The average for repairs is two weeks with most but Samsung, as you said, and apple really lead the pack and have an awesome turnaround from what I've heard.
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Anonymous
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So got a text from Sony Service yesterday.

They had to order new parts for the tablet, so another 5 business days before they get the parts and then fix it!

So looks like not even getting it back this month!

Not impress with the speed of Sony service! 

Can't wait to get the tablet back soon, its going straight to the ebay.

Buying a Sony product was a mistake, never thought company as big as Sony with such a long presence in UK will have such lousy service!

Also I think this 4G tablets are customer returns O2 was trying to get rid off.

Cause when I did my product registration the warranty validity for tablet was until 02-2016, Which is 4 month less of 2 years but the phone was exactly 2 years!

That could only mean this device was activated and registered before back in February, so on next registration it automatically deducts the 4 months as this is a old device. 

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viridis
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@Anonymous
I asked Sony directly about this as my warranty was set to expire in September this year!!!
They replied and confirmed that my warranty is valid until 6/16 and that the reason that the warranty shows up as a reduced time on xperia care is because it simply does not work correctly on tablets. The imei registration shows correct dates for phones but when registering tablets using imei it shows erroneous dates.
Do I believe this? No
Is it a fault of o2's? I believe no again.
What I believe is the case is, these are whatever Sony could supply to o2's order of 2000 xperia z tablets.
Some were new, some were refurbished and the refurbished ones may have already been registered. However, as Sony will honour the full 24month warranty, in the most part, they are as good as new.
I just don't think they were refurbished that well.
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