on 29-05-2014 16:51
We had O2 reps come to work as we use them as a provider. Asked to look at a Z2 as looking at getting one. Switched it on did the code that gets service menues, saw the bootloader unlock allowed=no, handed the phone back and said I was not interested.
That confused them a bit? Explained as have Xpreia S with same issue and know that I can put a Sony approved generic KitKat on the phone but can not as the bootloader unlock allowed=no.
So the decision is now buy it outright and go sim only, or go to another network provider who may not set this or at least offer at the end of the contract the rights to change this as the phone becomes mine.
on 29-05-2014 17:54
on 29-05-2014 19:10
I have wifi version.
Bottom line is this; be happy if you get one, any one because there's always gonna be someone who didn't.
There's xperia link installed to tether to your phone's 4G for data on the go and there's a lot less to go wrong.
All I want is 100% clarification that my tablet has a warranty. My receipt is for a different item and as such I have no proof of purchase. O2 returns, chat, customer service will not acknowledge the 2 different models or the fact people have received the 4G version.
They call their own staff liars and leave them to bear the brunt of this. I have asked @Toby to look into my issue as I believe it could be very easy to change my order to represent what I have, apparently not. But not to worry, warranty is linked to my tablets IMEI number isn't it?
When an O2 returns person is telling you that all tablets have an IMEI it's really quite worrying and when they tell you that your wrong by insisting non networked items do not have an IMEI, it's more worrying still.
It should be easy, get my original order, arrange a virtual return and open new order for correct item with no delivery address and set as complete. If needed take my serial number from the dispatch note and apply to new order.
5 minutes tops!
Instead I find myself, again asking @Toby @Chris_K Does my tablet have a valid warranty?
on 30-05-2014 08:14
We obviously was the first if someone who claimed on the 6th and got a 4g model hahaha
I may be tempted to sell this one and get the z2 wifi model...
on 30-05-2014 08:18
If you have received a text to say your claim was received, that does NOT mean you get a tablet. If you get an email asking for more information that does NOT mean your getting a tablet. If you receive a text and an email that does NOT mean you get a tablet. If you get no text and no email at all, then that does not mean you will get a tablet, though it does not mean you won't get a tablet. If you don't get a tablet within 28 days, that does not mean you won't get a tablet though it does mean you might not. Meanwhile if you get confirmation that you are getting a wifi tablet that does not mean you are getting a wifi tablet, just as (apparently) if you are sent a 4g tablet that you have a 4g tablet as they don't exist. To find out, just use the dialer to find the imei number that the wifi version does not have. Now, to figure out if your getting a wifi version or the 4g version (that I have in my hands, bit apparently don't have according to o2) look at the order that your claim was submitted, if it was one of the first ones then you may or may not get one, and if it's one of the last ones then you may or may not get one either. In terms of when you will find out, well o2 have a crack squad on that one now but no one in o2 knows who they are or what they are doing. You will find out within 28 days in any case except if o2 have not submitted your claim yet in which case they will process within 28 days of a date that no one knows. Finally, you need to be in the first 2000 to get a tablet (be that wifi or 'does not exist 4g') and whether you are in the first 2000 does not mean you will get a tablet, just refer back to the text/email you may or may not have received which means nothing as to whether you will or will not be getting a tablet regardless of whether the text/email says you will or will not be getting a tablet.
Think I got it all there?
on 30-05-2014 08:24
But be patient - anything could still happen with this promotion and how it has gone so far Hahha
Think Chris said everyone would get a text/email to say if you was successful or not. So you are kind of in the middle....
30-05-2014 09:52 - edited 30-05-2014 09:53
@ TheOnlyPaulV thats makes perfect sense
I've got my tablet so just waiting on everyone else to recieve their tablets then we can hopefully move onto the next stage of this gripping saga the "TCB" where some people have already been declined and some people have had there's reduced! I look forward to your next right up