Sony Xperia Z2 - Available for pre-order NOW!

[Chris_K]

We have some more great news for you guys 😉

The Sony Xperia Z2 is now up for pre-order too! Head on over here to check out all the tariff and availability details > http://po.st/CeeYGb



As well as being available on our revolutionary O2 Refresh tariff, you also have the chance to bundle a Sony Xperia Tablet Z for just £99.99, saving a whopping £300! This is an amazing offer and stock is limited. Just to repeat... That's the incredible Tablet Z for a one-off £99.99 when you pre-order the Z2!

Go on, you're tempted right? I know I am... I can almost justify a third handset and second tablet 😉


UPDATE @ 28th May, 2014 - Q&A section added with common questions being asked, and their answers:

Why is the claim site still up? You said it’d be updated! This is closing on the 29^th May.
Although we’ve received 2,200+ claims, a large chunk of these were duplicates or were using false data. As a result, we have not yet exhausted all 2,000 tablets we had available for this offer. As outlined in the offer terms, claims must be made prior to 29^th May and as we still had tablets available, the site was left open for last minute claims until stock was exhausted. Although Z2 pre-orders were delivered to many on 1^st May, some who opted to collect in store still have not actually collected them, so these customers still have until 29^th May to get their claims in and assuming they pass validation, will also receive a tablet subject to stock.

Your terms say I’d have a tablet within 28 days of my claim. Where is it?
Due to  the Z2 launching on the 1^st May, we had to wait 2 weeks from this date to begin our validations. The reason for this is because it allowed our validation team to ensure the handset wasn’t returned during the 7 day cooling off period. Unfortunately, due to the amount of claims we received during this first week, it took an extra week for us to get all of the returns data from our systems. Our validations began from 14^th May and the 28 day delivery clause began from when you were validated. We apologise if this part of the offer terms was not made clear enough, or caused you any confusion.

Where are you now with claims and Tablet orders?
As mentioned above, we’ve had over 2,200 claims, several hundred of which were duplicates or using falsified data. To date, all claims have now been validated. You should have received an update by text alerting you that we have not forgotten about your claim. Of all validated claims, our team have placed around 500 tablet orders, most of which have been delivered. We have around another 1,300 tablet orders to place against accounts which we expect to be completed within the next fortnight. We are currently looking into the possibility of getting more staff involved in this process in order to speed it up and complete them sooner.

Why have some people received a 4G tablet and mine is Wifi?
The tablet offer has always been for the Wifi-only version, though within our allocation of 2,000 Tablet Z’s, some of these were a 4G+Wifi version. We allocated these 4G versions to the first customers to submit their claim, who subsequently passed our validation checks. For the majority of claims, customers will receive the Wifi-only Tablet Z as advertised – but if you were amongst the first, you could get the upgraded 4G version. Whichever version you receive, it’s worth the wait – we promise.

Which order were claims being validated?
Claims were validated in order they were received - eg, if you were the first to claim, you would have been the first to go through validation. In reality, not all of this has been straight forward as some customers submitted data that didn't match what we had on our systems or the account, so we've had to get in touch with some customers to correct these details. As such validating these small number of claims has taken a little longer than expected.

Why haven’t you been in touch sooner with this update?
Unfortunately the launch of the Z2 did cause us some issues. We were always aware the device would launch during the week commencing 28^th April, but it wasn’t until much closer to this date that we got an official UK launch date. This had caused us some issues and along the way, our validations team had run into some unexpected issues which they have worked through tirelessly. Despite this, we can again confirm all claims to date have been validated and weather successful or not, you will receive a text confirming the status of your claim.

[TheOnlyPaulV]

I have the same touch screen problem described earlier. O2 refuse to deal with it as the tablet has to be added to the system, it does not appear automatically. They will not say when it will be added and till they do decide to add it (once again, some one else in O2 has to do it, but no one knows who) I have to keep my Un usable tablet lol. Awful awful awful.

[viridis]

Send it to Sony, turnaround is much quicker and tbh I'd trust them more,
Pm me if you want the Sony returns and repairs form.

[Anonymous]

@viridis did you send your one for repair already?

I have got a new problem of lower half (in landscape) or left half (in portrait) opposite side of the Sony logo screen flicker like a graphics glitch whenever the I'm trying to type something.

Didn't notice any back light bleed but false touches are there.

[viridis]

@Anonymous not yet, they sent the info this morning.
The keyboard flicker is a problem on every tab z since the 4.3 update and not yet fixed in 4.4.2
Supposedly new firmware due soon to fix this.

[Anonymous]

hopefully it will also fix the rather sluggish scrolling in the menu and home screen too.

the battery life is very good thanks to the way Sony do power management I guess but the false touch is getting annoying.

I'm considering of sending it for repair.

[viridis]

The link for the repair form.
https://app.box.com/s/7vkz156y915qsu1v1l7b
That's my personal box account and the form was provided by xperia care.
Make sure all details are correct and include the following:
Tablet - make sure to remove sim/sd
O2 order confirmation print out (found in my o2)
If possible a copy of the o2 dispatch/delivery note.

Take photo of Tablet screen while on and off to prove no damage before packaging as well as the packaging as you do it.
Make sure you state exactly what is wrong but keep it to the point.

[Anonymous]

Is anyone else also waiting to hear about wither they where successful or a text to say why not? I had the text to say my claim wasn't forgot about but having to information for weeks now I feel as if I have been forgot about and I've maybe left it to late to enquire about?!

[viridis]

@Chris_K is there any delays regarding the processing of orders as the 28 days from verification has passed.

[TheOnlyPaulV]

As an update:

After 2 weeks of being passed between O2 and Sony with O2 saying its a sony promotion so O2 do not have to deal with any repairs and Sony saying to go back to the company I purchased from as a first port of call, O2 have finally relented and agreed that under sales of goods, seeing as they took the money, they are responsible.

They then said they have no more stock and thus would not be replacing the tablet after all.

Some one then found some stock and put a replacement order in.

I got 2 emails confirming the order and then that it was dispatched. Order numbers and inventory and all, order appears on the 'my orders page'.

Then i got a text saying the order has been cancelled.

Phoned O2, no one knows (again) whats going on nor where the dispatched order is or whereits upto.

The last conversation with O2, they now say that whilst they TOOK the money, they only took it on BEHALf of Sony and thus are not responsible again and do not have to deal with the tablet at all again.

Sony wont do any thing as I have to take it back to the original purchaser.

Its just a total nut house at O2. Total Idiots.

[viridis]

@TheOnlyPaulV
Register the tab on UK.sonymobile.Com and then click on the tablet and choose book in a repair.
Fill in the details and await email back.
The email will tell you to go on sonymobile chat and when you do they will book it in as it's now registered with Sonymobile.