28-03-2014 10:02 - edited 28-05-2014 22:12
28-03-2014 10:02 - edited 28-05-2014 22:12
We have some more great news for you guys 😉
The Sony Xperia Z2 is now up for pre-order too! Head on over here to check out all the tariff and availability details > http://po.st/CeeYGb
As well as being available on our revolutionary O2 Refresh tariff, you also have the chance to bundle a Sony Xperia Tablet Z for just £99.99, saving a whopping £300! This is an amazing offer and stock is limited. Just to repeat... That's the incredible Tablet Z for a one-off £99.99 when you pre-order the Z2!
Go on, you're tempted right? I know I am... I can almost justify a third handset and second tablet 😉
UPDATE @ 28th May, 2014 - Q&A section added with common questions being asked, and their answers:
Why is the claim site still up? You said it’d be updated! This is closing on the 29th May.
Although we’ve received 2,200+ claims, a large chunk of these were duplicates or were using false data. As a result, we have not yet exhausted all 2,000 tablets we had available for this offer. As outlined in the offer terms, claims must be made prior to 29th May and as we still had tablets available, the site was left open for last minute claims until stock was exhausted. Although Z2 pre-orders were delivered to many on 1st May, some who opted to collect in store still have not actually collected them, so these customers still have until 29th May to get their claims in and assuming they pass validation, will also receive a tablet subject to stock.
Your terms say I’d have a tablet within 28 days of my claim. Where is it?
Due to the Z2 launching on the 1st May, we had to wait 2 weeks from this date to begin our validations. The reason for this is because it allowed our validation team to ensure the handset wasn’t returned during the 7 day cooling off period. Unfortunately, due to the amount of claims we received during this first week, it took an extra week for us to get all of the returns data from our systems. Our validations began from 14th May and the 28 day delivery clause began from when you were validated. We apologise if this part of the offer terms was not made clear enough, or caused you any confusion.
Where are you now with claims and Tablet orders?
As mentioned above, we’ve had over 2,200 claims, several hundred of which were duplicates or using falsified data. To date, all claims have now been validated. You should have received an update by text alerting you that we have not forgotten about your claim. Of all validated claims, our team have placed around 500 tablet orders, most of which have been delivered. We have around another 1,300 tablet orders to place against accounts which we expect to be completed within the next fortnight. We are currently looking into the possibility of getting more staff involved in this process in order to speed it up and complete them sooner.
Why have some people received a 4G tablet and mine is Wifi?
The tablet offer has always been for the Wifi-only version, though within our allocation of 2,000 Tablet Z’s, some of these were a 4G+Wifi version. We allocated these 4G versions to the first customers to submit their claim, who subsequently passed our validation checks. For the majority of claims, customers will receive the Wifi-only Tablet Z as advertised – but if you were amongst the first, you could get the upgraded 4G version. Whichever version you receive, it’s worth the wait – we promise.
Which order were claims being validated?
Claims were validated in order they were received - eg, if you were the first to claim, you would have been the first to go through validation. In reality, not all of this has been straight forward as some customers submitted data that didn't match what we had on our systems or the account, so we've had to get in touch with some customers to correct these details. As such validating these small number of claims has taken a little longer than expected.
Why haven’t you been in touch sooner with this update?
Unfortunately the launch of the Z2 did cause us some issues. We were always aware the device would launch during the week commencing 28th April, but it wasn’t until much closer to this date that we got an official UK launch date. This had caused us some issues and along the way, our validations team had run into some unexpected issues which they have worked through tirelessly. Despite this, we can again confirm all claims to date have been validated and weather successful or not, you will receive a text confirming the status of your claim.
on 29-05-2014 14:05
on 29-05-2014 14:06
on 29-05-2014 14:08
on 29-05-2014 14:08
on 29-05-2014 14:08
on 29-05-2014 14:16 - last edited on 30-05-2014 09:30 by Toby
I also know my receipt is not for the product I got, without sounding repetitive...
Is my warranty valid?
on 29-05-2014 14:18
Hi,
I ordered on the 2nd May around Midday.
on 29-05-2014 15:17
It seems like it's a really random way of doing it as I preordered the phone on 12th April but didn't apply for the tablet until 6th of May as I wasn't sure whether it was going to be worth the hassle. I'm not sure whether being a bit of a pain online pushed me up the queue or whether they are giving me the 4G one just to shut me up!
on 29-05-2014 16:19
on 29-05-2014 16:19
@TheOnlyPaulV wrote:
Wonder if @Chris_K or O2s sudden statement has anything to do with watch dog asking for more info. Maybe they have contacted O2 and suddenly they are interested.
In any case ALL (that's not just an isolated case) tablets are processed out of order and I got a 4g tablet eve after many others said they submitted to Sony because I got a tip off. From my private messages too, looks like O2 have closed off that route after the first 10. Not the way it should be.
Neither myself nor any of the teams I've been in discussion with to obtain updates are aware of anything to do with Watchdog. I have been here from the beginning of the thread, doing all I could to answer everyones queries and concerns - I appreciate completely that the info I had may not have been enough, but I hope with the new update I posted last night, it helps restore a bit of faith and paint a picture of where we're at with the process.
@statts1976uk wrote:
@Chris_K Thanks for that info but it still leaves me in limbo, I have received both texts from O2 yet when i call up customer services they say they haven't received any claim. I have sent the email that the other users have suggested but no reply. UK customer services have told me to re-apply but all I have is the confirmation screenshot and nothing on any of my accounts and once again no one at O2 thinks I have made a claim!
Our customer services are unlikely to have information on your claim, as these are being validated and the tablet being ordered by a specialised team, not working within customer services. This team is solely responsible for validating the claims and organising the order. If you've had your texts, there's no need to re-apply with the claim form. Our team still have many orders to fulfil and once they get to yours, you'll be sent further information updating you. I know you're concerned but there's no need to worry about this - our team just haven't gotten to your specific order yet, but it should happen over the next two weeks, hopefully sooner!
@Anonymous wrote:
I still dont understand this 28 days delivery thing that O2 are messing with.
The terms quite clearly state in section 5:
"your Sony Tablet Z will be delivered within 28 days of receipt of your claim."
Sony have confirmed to me that when we fill in the form, it is immediately sent to O2 for processing.
For those who ordered on the the 1'st of May like myself, we should have the tablet delivered no later than TODAY.
Hi Andrew. If you submitted your claim on 1st May, this isn't actually your receipt of the claim but merely the submission of it. The receipt of your claim would have come from the 14th May after our team started the validations - you should have received a text at some point over the last fortnight which would have essentially been your receipt.
on 29-05-2014 16:38
on 29-05-2014 16:38
Just checked my account and my tablet order is now showing & in progress yipee! I put in my claim on 2nd May just after lunch. Hope those still waiting get sorted soon.
Thank you to all for the help, advice and support
on 29-05-2014 16:39
on 29-05-2014 16:39
yipee
@Anonymous4g or wifi model?