on 22-05-2014 00:28
No reason for people to lie on here unless they are fake profiles from O2 staff....!
on 22-05-2014 01:15
Viridis, that's very kind of you and quite helpful (if others can also send, that will be great help). I will send this to Mohammed Anais (Customer Services) and see what he says. Will also send it to Ronan Dunne (CEO Telefonica UK), Matthew Key (Chairman & CEO of Telefonica Digital UK), Phil Jordan (Group CIO), Brendan O'Rourke (CIO UK), Dave Williams (CTO O2), Adrian Coles (Global Head of Devices), Dudley Rees (Board Programme Office). Hope they recognize the rot.
on 22-05-2014 01:25
Marketing and advertising: the law
Regulations that affect advertising
Advertising to consumers
The Consumer Protection from Unfair Trading Regulations mean you can’t mislead or harass consumers by, for example:
- including false or deceptive messages
- leaving out important information
- using aggressive sales techniques
Read ‘The consumer protection from unfair trading regulations’ for the rules on advertising legally.
** Also, thinking about Small Claims Court, but there is a problem (the maximum you can claim for is £10,000 - two zeros are missing).
on 22-05-2014 06:36
Im still have faith that @Toby good to his word and will come back this morning after finding out the infomation required to put every ones mind at rest and confirm that O2 is not just doing this in any old haphazard way which is what all of us are concerned about: only that that this is being done by O2s own stated rules and O2 just talk to us.
I also notice a lot of new names coming into this thread that ive not seen before so in my view O2 really needs to get a grip on this as the way its being handled currently is NOT the way to be doing it! If this does in deed go higher up the food chain id hate to be the one whos been aware of this and then have been caught sitting on my hands when this goes to BBC Watchdog.
Ive spent this morning screen-shoting relevant pages of the forum in case this ends up getting deleted!
on 22-05-2014 07:29
on 22-05-2014 08:07
@Anonymous which is great obviously, but then lets have O2 come here and say that as without them talking to us yout theory (though most probably correct) is just as legitimate as the other theory which is that O2 is handing them out nilly-willy as that fits the current patterns too
Currently there are plenty of people who have no email, no text and no tablet.
If what your saying is true then @Toby will confirm that today as he said he would and then its problem solved, we can all wait happily.
Again to labour a point, its not difficult, just speak to us! let us know as customers whats going on and if you dont know your self, find some one who does and communicate that back.
on 22-05-2014 08:25
I will post this once more for clarity.
Those that are upset and fed up with the lack of information please all follow the full o2 complaints process and lodge a full complaint with the complaint review service for an impartial review all the information is contained in the link at the bottom of ecery o2 webpage including this but here is the link http://www.o2.co.uk/how-to-complain/complain
This is the only certain way o2 will get the message about what has gone wrong and then put it right.
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
on 22-05-2014 08:36
As soon as I have more info I shall update you. Hopefully this will be today but I have not said that this was guaranteed. Rest assured, I'll be doing all I can.
To those of you who sent me private messages last night, I shall tend to them today. I have not purposefully chosen to ignore any of them, so please do not assume this. My shift had ended. Many thanks.