28-03-2014 10:02 - edited 28-05-2014 22:12
28-03-2014 10:02 - edited 28-05-2014 22:12
We have some more great news for you guys 😉
The Sony Xperia Z2 is now up for pre-order too! Head on over here to check out all the tariff and availability details > http://po.st/CeeYGb
As well as being available on our revolutionary O2 Refresh tariff, you also have the chance to bundle a Sony Xperia Tablet Z for just £99.99, saving a whopping £300! This is an amazing offer and stock is limited. Just to repeat... That's the incredible Tablet Z for a one-off £99.99 when you pre-order the Z2!
Go on, you're tempted right? I know I am... I can almost justify a third handset and second tablet 😉
UPDATE @ 28th May, 2014 - Q&A section added with common questions being asked, and their answers:
Why is the claim site still up? You said it’d be updated! This is closing on the 29th May.
Although we’ve received 2,200+ claims, a large chunk of these were duplicates or were using false data. As a result, we have not yet exhausted all 2,000 tablets we had available for this offer. As outlined in the offer terms, claims must be made prior to 29th May and as we still had tablets available, the site was left open for last minute claims until stock was exhausted. Although Z2 pre-orders were delivered to many on 1st May, some who opted to collect in store still have not actually collected them, so these customers still have until 29th May to get their claims in and assuming they pass validation, will also receive a tablet subject to stock.
Your terms say I’d have a tablet within 28 days of my claim. Where is it?
Due to the Z2 launching on the 1st May, we had to wait 2 weeks from this date to begin our validations. The reason for this is because it allowed our validation team to ensure the handset wasn’t returned during the 7 day cooling off period. Unfortunately, due to the amount of claims we received during this first week, it took an extra week for us to get all of the returns data from our systems. Our validations began from 14th May and the 28 day delivery clause began from when you were validated. We apologise if this part of the offer terms was not made clear enough, or caused you any confusion.
Where are you now with claims and Tablet orders?
As mentioned above, we’ve had over 2,200 claims, several hundred of which were duplicates or using falsified data. To date, all claims have now been validated. You should have received an update by text alerting you that we have not forgotten about your claim. Of all validated claims, our team have placed around 500 tablet orders, most of which have been delivered. We have around another 1,300 tablet orders to place against accounts which we expect to be completed within the next fortnight. We are currently looking into the possibility of getting more staff involved in this process in order to speed it up and complete them sooner.
Why have some people received a 4G tablet and mine is Wifi?
The tablet offer has always been for the Wifi-only version, though within our allocation of 2,000 Tablet Z’s, some of these were a 4G+Wifi version. We allocated these 4G versions to the first customers to submit their claim, who subsequently passed our validation checks. For the majority of claims, customers will receive the Wifi-only Tablet Z as advertised – but if you were amongst the first, you could get the upgraded 4G version. Whichever version you receive, it’s worth the wait – we promise.
Which order were claims being validated?
Claims were validated in order they were received - eg, if you were the first to claim, you would have been the first to go through validation. In reality, not all of this has been straight forward as some customers submitted data that didn't match what we had on our systems or the account, so we've had to get in touch with some customers to correct these details. As such validating these small number of claims has taken a little longer than expected.
Why haven’t you been in touch sooner with this update?
Unfortunately the launch of the Z2 did cause us some issues. We were always aware the device would launch during the week commencing 28th April, but it wasn’t until much closer to this date that we got an official UK launch date. This had caused us some issues and along the way, our validations team had run into some unexpected issues which they have worked through tirelessly. Despite this, we can again confirm all claims to date have been validated and weather successful or not, you will receive a text confirming the status of your claim.
on 21-05-2014 20:13
on 21-05-2014 20:13
on 21-05-2014 20:16
on 21-05-2014 20:16
Just shows that it is done in no particular order....
21-05-2014 21:22 - edited 21-05-2014 21:23
I also agree no particular order
which could only means there are less then 2000 preorder
or they have knowledge of all validated claim and distributed between few people to order actual tablets and they are going at it at radon, if second point is correct then it is unlikely those who don't have text email yet will e told at last minute that they are unlucky and at the moment its just me and @TheOnlyPaulV don't have any text and both of us have ported our old number
p.s. I preOrdered on 15 April and registered on 1 May 2.30
on 21-05-2014 21:40
on 21-05-2014 21:43
on 21-05-2014 21:43
on 21-05-2014 21:46
on 21-05-2014 21:46
on 21-05-2014 21:47
on 21-05-2014 21:52
on 21-05-2014 21:52
on 21-05-2014 22:24
on 21-05-2014 23:41 - last edited on 22-05-2014 08:40 by Toby
on 21-05-2014 23:41 - last edited on 22-05-2014 08:40 by Toby
I spoke to O2 Customer Services at 18:18 today for 47 min. and hold your breath, he "categorically" and "emphatically" stated that no one has been sent any tablet yet and they are still validating claims. I told him about this forum and actually got him to visit the forum and see all these messages for himself (including the ones from some of you who have either received the tablet or received tablet order confirmation and tracking number emails/texts from O2. He says, they are all lying ("anybody can say anything on internet"). I then offered him that I will try to request you helpful souls to please take some snapshots/pictures of your tablet delivery notes or dispatch notes or My O2 Order confirmation or confirmation emails from O2, so I can email him some of these pictures. Then only he will possibly believe that all these people are not lying on the forum. Would appreciate if you can help with this, either post the pictures/snapshots on the forum or send me using message (you can black out any personal info). I have sent Private messages to both Chris_K and Toby yesterday but they have chosen not to respond at all. Yesterday I spent 6 hrs chasing this, today it was 3 hrs and no progress whatsoever. Customer Services people speak so rudely and one of them said, I am not here to sat talking to you whole day. Can't believe, this is the company I have been with for last 14 years continuously and having paid them £20,000+ so far.