Sony Xperia Z2 - Available for pre-order NOW!

[Chris_K]

We have some more great news for you guys 😉

The Sony Xperia Z2 is now up for pre-order too! Head on over here to check out all the tariff and availability details > http://po.st/CeeYGb



As well as being available on our revolutionary O2 Refresh tariff, you also have the chance to bundle a Sony Xperia Tablet Z for just £99.99, saving a whopping £300! This is an amazing offer and stock is limited. Just to repeat... That's the incredible Tablet Z for a one-off £99.99 when you pre-order the Z2!

Go on, you're tempted right? I know I am... I can almost justify a third handset and second tablet 😉


UPDATE @ 28th May, 2014 - Q&A section added with common questions being asked, and their answers:

Why is the claim site still up? You said it’d be updated! This is closing on the 29^th May.
Although we’ve received 2,200+ claims, a large chunk of these were duplicates or were using false data. As a result, we have not yet exhausted all 2,000 tablets we had available for this offer. As outlined in the offer terms, claims must be made prior to 29^th May and as we still had tablets available, the site was left open for last minute claims until stock was exhausted. Although Z2 pre-orders were delivered to many on 1^st May, some who opted to collect in store still have not actually collected them, so these customers still have until 29^th May to get their claims in and assuming they pass validation, will also receive a tablet subject to stock.

Your terms say I’d have a tablet within 28 days of my claim. Where is it?
Due to  the Z2 launching on the 1^st May, we had to wait 2 weeks from this date to begin our validations. The reason for this is because it allowed our validation team to ensure the handset wasn’t returned during the 7 day cooling off period. Unfortunately, due to the amount of claims we received during this first week, it took an extra week for us to get all of the returns data from our systems. Our validations began from 14^th May and the 28 day delivery clause began from when you were validated. We apologise if this part of the offer terms was not made clear enough, or caused you any confusion.

Where are you now with claims and Tablet orders?
As mentioned above, we’ve had over 2,200 claims, several hundred of which were duplicates or using falsified data. To date, all claims have now been validated. You should have received an update by text alerting you that we have not forgotten about your claim. Of all validated claims, our team have placed around 500 tablet orders, most of which have been delivered. We have around another 1,300 tablet orders to place against accounts which we expect to be completed within the next fortnight. We are currently looking into the possibility of getting more staff involved in this process in order to speed it up and complete them sooner.

Why have some people received a 4G tablet and mine is Wifi?
The tablet offer has always been for the Wifi-only version, though within our allocation of 2,000 Tablet Z’s, some of these were a 4G+Wifi version. We allocated these 4G versions to the first customers to submit their claim, who subsequently passed our validation checks. For the majority of claims, customers will receive the Wifi-only Tablet Z as advertised – but if you were amongst the first, you could get the upgraded 4G version. Whichever version you receive, it’s worth the wait – we promise.

Which order were claims being validated?
Claims were validated in order they were received - eg, if you were the first to claim, you would have been the first to go through validation. In reality, not all of this has been straight forward as some customers submitted data that didn't match what we had on our systems or the account, so we've had to get in touch with some customers to correct these details. As such validating these small number of claims has taken a little longer than expected.

Why haven’t you been in touch sooner with this update?
Unfortunately the launch of the Z2 did cause us some issues. We were always aware the device would launch during the week commencing 28^th April, but it wasn’t until much closer to this date that we got an official UK launch date. This had caused us some issues and along the way, our validations team had run into some unexpected issues which they have worked through tirelessly. Despite this, we can again confirm all claims to date have been validated and weather successful or not, you will receive a text confirming the status of your claim.

[Chris_K]

It would be the order in which you claimed it, rather than in the order which you had pre-ordered.

[Anonymous]

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@Chris_K wrote:

It would be the order in which you claimed it, rather than in the order which you had pre-ordered.

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@Chris_K Do you know how many people applied for the tablet? What time the actual site went live? If you fail validation because of a mistake does that mean you are out of the running? If you return the phone before the 14th due to a defect are you still able to be validated?

[viridis]

Someone on XDA didn't pre order, just went into a store and asked about the deal and got given a tablet there and then.

[QUOTE=nintendolinky;52459727]I have my tablet I didn't preorder either, I went in store asked about the deal and was offered it. I have a wifi model, didn't know I could have got a 4G one.[/QUOTE]

[MI5]

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@viridis wrote:
Someone on XDA didn't pre order, just went into a store and asked about the deal and got given a tablet there and then.

[QUOTE=nintendolinky;52459727]I have my tablet I didn't preorder either, I went in store asked about the deal and was offered it. I have a wifi model, didn't know I could have got a 4G one.[/QUOTE]

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The problem with forums is that you never know when someone is lying through their back teeth

[viridis]

True.

[adamtemp64]

@MI5 agree as the t&c state wifi only lol. Plus which store etc .

[masterwai]

14th of May. So 14 days after launch. Long enough for people to be out of the returns period. Be with a phone and no tablet. O2 gain a customer for 24 months kinda like default. A lot of people have bought this deal on the condition they would hopefully get a tablet but they have to risk waiting and get lucky or wait and get no tablet and stuck with O2 for 24 months.

Surly sony/O2 already know the 1st 2000 qualifying applicants. Be easy enough to let them know om the condition they don't return handset and let the rest know they didn't qualify and let them decide if the want to return the handset or not.

[Anonymous]

Would a customer purchase a contract for £5 a month more expensive than another store if there was a ‘chance’ you could be lucky and get it £5 cheaper, with the catch being you don’t find out if you’re a ‘winner’ until your returns period has expired?  I wouldn’t, yet this is exactly what this tablet offer has become.

I can understand that O2 wouldn't want to send a tablet to someone before the returns period has expired as people could abuse the system, but this whole process of waiting to find out if you are successful is very frustrating.  Surely there could be a better way of handling this such as telling people what number in the queue they are?  You can then make an informed decision as to whether you would like to return the phone.

To me this is not a competition, I pre-ordered the Z2 direct through O2 on the basis of this tablet offer being part of my deal.  I’m sure allot of other people feel the same way, if the tablet applications are much higher than 2,000 then O2 will have a lot of unhappy ‘trapped’ customers to deal with.

[Anonymous]

Personally having followed this thread I think that it would have been better to offer the tablet to the first 2000 and that those people got an email immediately confirming that (subject to all the t&cs being met) they were one of those eligible. Those after that to get an email saying the first 2000 were allocated and that after were not guarantee etc. This should have been done inside the returns period.

[viridis]

Or (funnily enough as it says in t&c's) once 2000 verified claims go through, site updates notifying of stock gone.