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Sony Xperia Z2 - Available for pre-order NOW!

Chris_K
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We have some more great news for you guys 😉

The Sony Xperia Z2 is now up for pre-order too! Head on over here to check out all the tariff and availability details > http://po.st/CeeYGb

651781-1_O2_Sony_Xperia_Z2_1200x627.jpg

As well as being available on our revolutionary O2 Refresh tariff, you also have the chance to bundle a Sony Xperia Tablet Z for just £99.99, saving a whopping £300! This is an amazing offer and stock is limited. Just to repeat... That's the incredible Tablet Z for a one-off £99.99 when you pre-order the Z2!

Go on, you're tempted right? I know I am... I can almost justify a third handset and second tablet 😉


UPDATE @ 28th May, 2014 - Q&A section added with common questions being asked, and their answers:

Why is the claim site still up? You said it’d be updated! This is closing on the 29th May.
Although we’ve received 2,200+ claims, a large chunk of these were duplicates or were using false data. As a result, we have not yet exhausted all 2,000 tablets we had available for this offer. As outlined in the offer terms, claims must be made prior to 29th May and as we still had tablets available, the site was left open for last minute claims until stock was exhausted. Although Z2 pre-orders were delivered to many on 1st May, some who opted to collect in store still have not actually collected them, so these customers still have until 29th May to get their claims in and assuming they pass validation, will also receive a tablet subject to stock.

Your terms say I’d have a tablet within 28 days of my claim. Where is it?
Due to  the Z2 launching on the 1st May, we had to wait 2 weeks from this date to begin our validations. The reason for this is because it allowed our validation team to ensure the handset wasn’t returned during the 7 day cooling off period. Unfortunately, due to the amount of claims we received during this first week, it took an extra week for us to get all of the returns data from our systems. Our validations began from 14th May and the 28 day delivery clause began from when you were validated. We apologise if this part of the offer terms was not made clear enough, or caused you any confusion.

Where are you now with claims and Tablet orders?
As mentioned above, we’ve had over 2,200 claims, several hundred of which were duplicates or using falsified data. To date, all claims have now been validated. You should have received an update by text alerting you that we have not forgotten about your claim. Of all validated claims, our team have placed around 500 tablet orders, most of which have been delivered. We have around another 1,300 tablet orders to place against accounts which we expect to be completed within the next fortnight. We are currently looking into the possibility of getting more staff involved in this process in order to speed it up and complete them sooner.

Why have some people received a 4G tablet and mine is Wifi?
The tablet offer has always been for the Wifi-only version, though within our allocation of 2,000 Tablet Z’s, some of these were a 4G+Wifi version. We allocated these 4G versions to the first customers to submit their claim, who subsequently passed our validation checks. For the majority of claims, customers will receive the Wifi-only Tablet Z as advertised – but if you were amongst the first, you could get the upgraded 4G version. Whichever version you receive, it’s worth the wait – we promise.

Which order were claims being validated?
Claims were validated in order they were received - eg, if you were the first to claim, you would have been the first to go through validation. In reality, not all of this has been straight forward as some customers submitted data that didn't match what we had on our systems or the account, so we've had to get in touch with some customers to correct these details. As such validating these small number of claims has taken a little longer than expected.

Why haven’t you been in touch sooner with this update?
Unfortunately the launch of the Z2 did cause us some issues. We were always aware the device would launch during the week commencing 28th April, but it wasn’t until much closer to this date that we got an official UK launch date. This had caused us some issues and along the way, our validations team had run into some unexpected issues which they have worked through tirelessly. Despite this, we can again confirm all claims to date have been validated and weather successful or not, you will receive a text confirming the status of your claim.


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viridis
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Seen it all now, people on 3 are collecting pre orders.
That's everyone except o2 now supplying pre orders ahead of general release.
Message 81 of 1,043
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Anonymous
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Well hopefully that means they do actually have the stock if everyone else has and they will be available tomorrow. I have mine getting delivered to store so they should have no excuse for not having it in store tomorrow.

Message 82 of 1,043
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Anonymous
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Surely due to the delays the least that O2 can do for those that have pre ordered for home delivery is to send them out next day delivery.
Message 83 of 1,043
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Anonymous
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Please do not hate on the mods, it is not their fault for lack of communication on O2's part.

I too am concerned that a delay in receiving my preorder of the Z2 (home delivery) could affect whether there will be any tablets left to claim on a first come first serve basis.  I placed my preorder in the first week that this offer was made available, as it stands I do not know when I will be receiving it which is pretty poor.

Hopefully only 2,000 leaflets will be given out based on the first 2,000 people that preordered.  Please can we have some clarification on this?

As previous posters have mentioned the tablet offer was the only reason I chose a more expensive contract by going directly through O2, I will be extremely dissapointed as a long term O2 customer if I am unable to claim this offer.

Message 84 of 1,043
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Anonymous
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This is just ridiculous!!! Just phoned my 2 local branches in Bristol, they will have them tomorrow. Spoke with O2 online. Oh we don't know when we're getting them. Looks like I'm cancelling pre order and going into store instead!
Message 85 of 1,043
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viridis
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Chatting now, same as above. We're screwed if these tablets are first come to everyone
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Anonymous
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if you cancel  and get one tomorrow from store does that mean you havent preordered and wont get the offer?

Message 87 of 1,043
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Anonymous
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I'm not bothered about the tablet. Just want the phone. Pre ordered online 3 weeks ago. I'll just cancel the pre order an get it at the shop tomorrow
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viridis
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Technically yes
Message 89 of 1,043
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viridis
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Well If that tablet offer is first come first served, any one waiting for delivery is screwed out really. And how come people are collecting from stores tomorrow? Can't I collect instead so I can redeem.tablet offer
Mangesh: at 12:26:37
Have you checked this from nearest O2 store/
Me: at 12:27:39
No as my order is with O2 online
Mangesh: at 12:28:19
When I go through your order, I see that order is waiting for dispatch, and it will be after launch date which is 1st may.
Mangesh: at 12:29:37
I would request you to check with nearest store, if you are getting any tablet on first come first serve you can cancel this order and you can cancel this online order.
Mangesh: at 12:29:55
But as I know it is not possible as the launch date is postponed.
Mangesh: at 12:30:14
The phone will not be available in market before launch date.
Message 90 of 1,043
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