28-03-2014 10:02 - edited 28-05-2014 22:12
28-03-2014 10:02 - edited 28-05-2014 22:12
We have some more great news for you guys 😉
The Sony Xperia Z2 is now up for pre-order too! Head on over here to check out all the tariff and availability details > http://po.st/CeeYGb
As well as being available on our revolutionary O2 Refresh tariff, you also have the chance to bundle a Sony Xperia Tablet Z for just £99.99, saving a whopping £300! This is an amazing offer and stock is limited. Just to repeat... That's the incredible Tablet Z for a one-off £99.99 when you pre-order the Z2!
Go on, you're tempted right? I know I am... I can almost justify a third handset and second tablet 😉
UPDATE @ 28th May, 2014 - Q&A section added with common questions being asked, and their answers:
Why is the claim site still up? You said it’d be updated! This is closing on the 29th May.
Although we’ve received 2,200+ claims, a large chunk of these were duplicates or were using false data. As a result, we have not yet exhausted all 2,000 tablets we had available for this offer. As outlined in the offer terms, claims must be made prior to 29th May and as we still had tablets available, the site was left open for last minute claims until stock was exhausted. Although Z2 pre-orders were delivered to many on 1st May, some who opted to collect in store still have not actually collected them, so these customers still have until 29th May to get their claims in and assuming they pass validation, will also receive a tablet subject to stock.
Your terms say I’d have a tablet within 28 days of my claim. Where is it?
Due to the Z2 launching on the 1st May, we had to wait 2 weeks from this date to begin our validations. The reason for this is because it allowed our validation team to ensure the handset wasn’t returned during the 7 day cooling off period. Unfortunately, due to the amount of claims we received during this first week, it took an extra week for us to get all of the returns data from our systems. Our validations began from 14th May and the 28 day delivery clause began from when you were validated. We apologise if this part of the offer terms was not made clear enough, or caused you any confusion.
Where are you now with claims and Tablet orders?
As mentioned above, we’ve had over 2,200 claims, several hundred of which were duplicates or using falsified data. To date, all claims have now been validated. You should have received an update by text alerting you that we have not forgotten about your claim. Of all validated claims, our team have placed around 500 tablet orders, most of which have been delivered. We have around another 1,300 tablet orders to place against accounts which we expect to be completed within the next fortnight. We are currently looking into the possibility of getting more staff involved in this process in order to speed it up and complete them sooner.
Why have some people received a 4G tablet and mine is Wifi?
The tablet offer has always been for the Wifi-only version, though within our allocation of 2,000 Tablet Z’s, some of these were a 4G+Wifi version. We allocated these 4G versions to the first customers to submit their claim, who subsequently passed our validation checks. For the majority of claims, customers will receive the Wifi-only Tablet Z as advertised – but if you were amongst the first, you could get the upgraded 4G version. Whichever version you receive, it’s worth the wait – we promise.
Which order were claims being validated?
Claims were validated in order they were received - eg, if you were the first to claim, you would have been the first to go through validation. In reality, not all of this has been straight forward as some customers submitted data that didn't match what we had on our systems or the account, so we've had to get in touch with some customers to correct these details. As such validating these small number of claims has taken a little longer than expected.
Why haven’t you been in touch sooner with this update?
Unfortunately the launch of the Z2 did cause us some issues. We were always aware the device would launch during the week commencing 28th April, but it wasn’t until much closer to this date that we got an official UK launch date. This had caused us some issues and along the way, our validations team had run into some unexpected issues which they have worked through tirelessly. Despite this, we can again confirm all claims to date have been validated and weather successful or not, you will receive a text confirming the status of your claim.
30-04-2014 06:33 - edited 30-04-2014 06:34
30-04-2014 06:33 - edited 30-04-2014 06:34
Agreed, O2 need to sing from the same hymn sheet. This is terrible. My work place has a central ICT system and when we bring up a customers order/agreement everyone sees the same info. If some thing is delayed, we update the database with a new date and every corner of the company sees the same updated info. It seems this is not the case with O2.
Anyway, I spoke to live chat yesterday and got the same thing. In Wigan store tomorrow, come down and collect it. Now we all know damned well that the store will either not have stock -or- refuse to give me my phone i paid for, but we will see what happens.
Also, the complaint about bad comments and bad language? O2 have hundreds if not thousands of angry customers banging on their door trying to chase a product O2 have taken the money for and are now not able to deliver and are ignoring their customers who are about to commit to them for 2 years. Seriously? no bad language? lol
Also, O2 seem to have forgotten that they offered tablets to the first 2000 orders, strictly limited numbers and have repeated first come first served about 15 times in their literature. With that kind of proviso, what do ou think is going to happen when you delay half the phones and not the others?!?
If its not in store today/tomorrow then im cancelling and putting the entire debarcle on the forums I am a mod on and then walking to the vodafone store and getting one there and then.
O2 : Sullivan: Perfect, that's correct!
O2 : Sullivan: I can see that your order is been dispatched today and the delivery is next day so you'll receive the order tomorrow.
O2 : Sullivan: Congratulations for the new phone!
Paul: to the 02 store?
O2 : Sullivan: Yes, that's correct!
O2 : Sullivan: You can collect the phone from O2 store tomorrow.
Paul: ive not got a text or any thing about this? is that right? how ill i know to collect?
O2 : Sullivan: Yes, it is updated in our system sod on't worry at all, you'll receive the text also tomorrow for this
Paul: lets hope so.
Paul: thanks
O2 : Sullivan: Anytime for you!
O2 : Sullivan: You're welcome!
on 30-04-2014 09:02
on 30-04-2014 09:07
on 30-04-2014 09:37
on 30-04-2014 09:37
on 30-04-2014 09:44
on 30-04-2014 09:44
on 30-04-2014 09:59
on 30-04-2014 09:59
30-04-2014 10:08 - edited 30-04-2014 10:08
30-04-2014 10:08 - edited 30-04-2014 10:08
@Anonymous wrote:
Surely someone at O2 knows exactly when you will have stock.
You would think so wouldn't you?
But, it does seem to be the same with every new phone launch
on 30-04-2014 10:12
The problem is the tablet offer is only available for the 1st 2000 people that get the voucher out of the box and get online to register, so everyone is desperate to find out when they can get hold of the phone so they can be in that 2000 people to claim the offer. I would expect the offer to run out the morning of the launch whenever that willl be. So people who are waiting for deliveries are going to be at a disadvatage to those collecting from store. O2 just need to manage our expectations and give us honest feedback. There is no way they dont know when we will have the phones.
on 30-04-2014 10:33
on 30-04-2014 10:33
on 30-04-2014 10:35
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