28-03-2014 10:02 - edited 28-05-2014 22:12
28-03-2014 10:02 - edited 28-05-2014 22:12
We have some more great news for you guys 😉
The Sony Xperia Z2 is now up for pre-order too! Head on over here to check out all the tariff and availability details > http://po.st/CeeYGb
As well as being available on our revolutionary O2 Refresh tariff, you also have the chance to bundle a Sony Xperia Tablet Z for just £99.99, saving a whopping £300! This is an amazing offer and stock is limited. Just to repeat... That's the incredible Tablet Z for a one-off £99.99 when you pre-order the Z2!
Go on, you're tempted right? I know I am... I can almost justify a third handset and second tablet 😉
UPDATE @ 28th May, 2014 - Q&A section added with common questions being asked, and their answers:
Why is the claim site still up? You said it’d be updated! This is closing on the 29th May.
Although we’ve received 2,200+ claims, a large chunk of these were duplicates or were using false data. As a result, we have not yet exhausted all 2,000 tablets we had available for this offer. As outlined in the offer terms, claims must be made prior to 29th May and as we still had tablets available, the site was left open for last minute claims until stock was exhausted. Although Z2 pre-orders were delivered to many on 1st May, some who opted to collect in store still have not actually collected them, so these customers still have until 29th May to get their claims in and assuming they pass validation, will also receive a tablet subject to stock.
Your terms say I’d have a tablet within 28 days of my claim. Where is it?
Due to the Z2 launching on the 1st May, we had to wait 2 weeks from this date to begin our validations. The reason for this is because it allowed our validation team to ensure the handset wasn’t returned during the 7 day cooling off period. Unfortunately, due to the amount of claims we received during this first week, it took an extra week for us to get all of the returns data from our systems. Our validations began from 14th May and the 28 day delivery clause began from when you were validated. We apologise if this part of the offer terms was not made clear enough, or caused you any confusion.
Where are you now with claims and Tablet orders?
As mentioned above, we’ve had over 2,200 claims, several hundred of which were duplicates or using falsified data. To date, all claims have now been validated. You should have received an update by text alerting you that we have not forgotten about your claim. Of all validated claims, our team have placed around 500 tablet orders, most of which have been delivered. We have around another 1,300 tablet orders to place against accounts which we expect to be completed within the next fortnight. We are currently looking into the possibility of getting more staff involved in this process in order to speed it up and complete them sooner.
Why have some people received a 4G tablet and mine is Wifi?
The tablet offer has always been for the Wifi-only version, though within our allocation of 2,000 Tablet Z’s, some of these were a 4G+Wifi version. We allocated these 4G versions to the first customers to submit their claim, who subsequently passed our validation checks. For the majority of claims, customers will receive the Wifi-only Tablet Z as advertised – but if you were amongst the first, you could get the upgraded 4G version. Whichever version you receive, it’s worth the wait – we promise.
Which order were claims being validated?
Claims were validated in order they were received - eg, if you were the first to claim, you would have been the first to go through validation. In reality, not all of this has been straight forward as some customers submitted data that didn't match what we had on our systems or the account, so we've had to get in touch with some customers to correct these details. As such validating these small number of claims has taken a little longer than expected.
Why haven’t you been in touch sooner with this update?
Unfortunately the launch of the Z2 did cause us some issues. We were always aware the device would launch during the week commencing 28th April, but it wasn’t until much closer to this date that we got an official UK launch date. This had caused us some issues and along the way, our validations team had run into some unexpected issues which they have worked through tirelessly. Despite this, we can again confirm all claims to date have been validated and weather successful or not, you will receive a text confirming the status of your claim.
on 23-04-2014 22:25
on 24-04-2014 20:02
on 24-04-2014 20:02
on 25-04-2014 09:51
I've just had a notification that my pre-order is now in the store, but it says come and collect on 1st May. If it's in store now why do I have to wait another week?
Even more frustrating I'm going to Istanbul early on the 1st so won't even be able to collect it then! I wanted to take it with me 😞
on 25-04-2014 10:30
on 25-04-2014 10:30
Hi Everyone, me again...
There seems to be some confusion and frustration around our May 1st date that I'd like to take the chance to clear up for you all. May 1st is the date we have aligned with Sony, who are also confirming deliveries from the beginning of May on their own internet store. We cannot comment on other networks or companies, but we suspect everyone will be aligned with this official UK launch date. We had previously been made aware that the device would be released sometime during the week commencing 28th April, which our site has always stated. Recently, we had the exact date of 1st May confirmed.
Those who have pre-ordered online should receive their device on release day, 1st May, though we unfortunately cannot guarantee this - but we will do our best, of course.
Those who pre-ordered in-store, you should have received (or will soon...) a confirmation text stating it'll be available to collect from 1st May. As with all releases, we have agreements in place to sell the device from launch date and not before - this is why you'd be unable to collect it from store sooner. Sorry for any frustration this causes.
on 25-04-2014 15:27
on 25-04-2014 15:27
on 25-04-2014 15:50
on 25-04-2014 15:50
I understand the frustration caused, but we can't comment on other networks around their release date - however, looking on their sites they appear to suggest the device is still on pre-order and not actually available to purchase yet.
1st May is the date we have that has been agreed with Sony, for us to officially release and sell the Xperia Z2. Again, we're unable to comment on that from other networks, but their sites seem to suggest the same date as ours.
on 25-04-2014 18:09
on 25-04-2014 18:09
on 25-04-2014 21:22
To back up my comment above please refer to one of the below websites with many others stating what I said. That pre-orders where to take priority and to be shipped the week commencing 14th April.
You are correct in that May 1st is the general official release date set by Sony for the UK, however this is for customers that did not place a pre-order.
http://www.techradar.com/news/phone-and-communications/mobile-phones/sony-xperia-z2-uk-release-date-...may-1-but-pre-orders-to-ship-next-week-1241202
Members of a well known forum thatpre-ordered have received their Z2's last week and also O2 Germany have even delivered customers pre-orders today.
That's all of my frustrations out with now and
for what ever unknown reason for the O2 UK delay for pre-orders, I will continue to wait for the official Sony UK release date of May 1st for customers that did not place a pre-order.
Silly me for thinking if I pay my contract up early to pre-order, I will be more of a priority than those who haven't.
26-04-2014 01:00 - edited 26-04-2014 01:02
It's a shame that you clearly already have the phones in stock and we still need to wait, and about the agreement with Sony, what benefit would it make to Sony to start selling their phones later when they already faced a delay of 2 months, the release was planned for March.
on 27-04-2014 08:43
on 27-04-2014 08:43
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