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Sony Xperia Z2 - Available for pre-order NOW!

Chris_K
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We have some more great news for you guys 😉

The Sony Xperia Z2 is now up for pre-order too! Head on over here to check out all the tariff and availability details > http://po.st/CeeYGb

651781-1_O2_Sony_Xperia_Z2_1200x627.jpg

As well as being available on our revolutionary O2 Refresh tariff, you also have the chance to bundle a Sony Xperia Tablet Z for just £99.99, saving a whopping £300! This is an amazing offer and stock is limited. Just to repeat... That's the incredible Tablet Z for a one-off £99.99 when you pre-order the Z2!

Go on, you're tempted right? I know I am... I can almost justify a third handset and second tablet 😉


UPDATE @ 28th May, 2014 - Q&A section added with common questions being asked, and their answers:

Why is the claim site still up? You said it’d be updated! This is closing on the 29th May.
Although we’ve received 2,200+ claims, a large chunk of these were duplicates or were using false data. As a result, we have not yet exhausted all 2,000 tablets we had available for this offer. As outlined in the offer terms, claims must be made prior to 29th May and as we still had tablets available, the site was left open for last minute claims until stock was exhausted. Although Z2 pre-orders were delivered to many on 1st May, some who opted to collect in store still have not actually collected them, so these customers still have until 29th May to get their claims in and assuming they pass validation, will also receive a tablet subject to stock.

Your terms say I’d have a tablet within 28 days of my claim. Where is it?
Due to  the Z2 launching on the 1st May, we had to wait 2 weeks from this date to begin our validations. The reason for this is because it allowed our validation team to ensure the handset wasn’t returned during the 7 day cooling off period. Unfortunately, due to the amount of claims we received during this first week, it took an extra week for us to get all of the returns data from our systems. Our validations began from 14th May and the 28 day delivery clause began from when you were validated. We apologise if this part of the offer terms was not made clear enough, or caused you any confusion.

Where are you now with claims and Tablet orders?
As mentioned above, we’ve had over 2,200 claims, several hundred of which were duplicates or using falsified data. To date, all claims have now been validated. You should have received an update by text alerting you that we have not forgotten about your claim. Of all validated claims, our team have placed around 500 tablet orders, most of which have been delivered. We have around another 1,300 tablet orders to place against accounts which we expect to be completed within the next fortnight. We are currently looking into the possibility of getting more staff involved in this process in order to speed it up and complete them sooner.

Why have some people received a 4G tablet and mine is Wifi?
The tablet offer has always been for the Wifi-only version, though within our allocation of 2,000 Tablet Z’s, some of these were a 4G+Wifi version. We allocated these 4G versions to the first customers to submit their claim, who subsequently passed our validation checks. For the majority of claims, customers will receive the Wifi-only Tablet Z as advertised – but if you were amongst the first, you could get the upgraded 4G version. Whichever version you receive, it’s worth the wait – we promise.

Which order were claims being validated?
Claims were validated in order they were received - eg, if you were the first to claim, you would have been the first to go through validation. In reality, not all of this has been straight forward as some customers submitted data that didn't match what we had on our systems or the account, so we've had to get in touch with some customers to correct these details. As such validating these small number of claims has taken a little longer than expected.

Why haven’t you been in touch sooner with this update?
Unfortunately the launch of the Z2 did cause us some issues. We were always aware the device would launch during the week commencing 28th April, but it wasn’t until much closer to this date that we got an official UK launch date. This had caused us some issues and along the way, our validations team had run into some unexpected issues which they have worked through tirelessly. Despite this, we can again confirm all claims to date have been validated and weather successful or not, you will receive a text confirming the status of your claim.


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jonsie
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Well the official information from the website and from @Chris_K is still the 28th so until that is updated I wouldn't bank on any of the other dates you have been given as being factually correct. It seems there is always conflicting information from different sources within O2.

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Anonymous
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Hoping this may be available sooner 🙂
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Anonymous
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I spoke on live chat Saturday, and told that it mine would be dispatched Monday, so on Monday I did a live chat go check if it had and was told it would be posted anytime before 9PM for sure. After 9PM I did another live chat and told it would be dispatched within the following 24 hours. So I have had another live chat today and told it will ship within the next 24hohrs... Clearly no one at O2 has a clue when the phone is going to ship.

At least Vodafone, CPW & P4U gave released statements about when their ore orders will ship... O2 just seem to be stringing me a load of lies all the time...

Some clear info would be nice!
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Anonymous
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When i pre-ordered the phone the person on the phone told me you'll get your phone on 11th of April, okay great. I've checked almost every day on live chat how's it going with dispatching they all say 11th of April, but guess what today one member of staff tells me 3-5 bussiness days from today another one tells me 1st of May and then another one gives me the link for pre ordering which says 28th. How can it go from ready to dispatch in a few days to not in stock, WHERE do you find these people who work at the customer service just tell me WHERE? I'm without a phone for more then a month and I get excited to get my phone this Friday finally, but no that sounded too good. All other carriers can ship it this or next week but you can't even ship the purple version and you are the only one in UK who sells it.

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jonsie
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Chris_K
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I can only apologise about the different timescales you've been given. With regards to solid/official dates, we don't yet have one but I would recommend to keep an eye on the pre-order site here > http://po.st/CeeYGb
Currently we expect it to go on sale week commencing 28th April - closer to the time, this date could change, but I would recommend checking this for official/latest information on it.


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Anonymous
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Meh, It's not going to change anything the phone won't be in my hands till May definitely, but I don't get it how can a person who represents the company guarantee for something which is not true, because i asked can you guarantee this information and they said yes. And also I don't know how much money O2 paid to get exclusive rights for purple version probably a lot, and they can't even deliver it now.

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Anonymous
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I've been hearing that pre-orders will receive their phones next week but otherwise the phone's offical UK wide launch is now May 1st?  Is it therefore true that having pre-ordered (the exclusive O2 purple too) that it will be next week?

 

Also, I got notification that you have now taken stock of the Z2 tablet, WiFI RRP of £399.  Are we therefore actually able to get the Z2 tablet through the pre-order offer?  I read the T&C of the offer and it says you might offer a superior model, it also says that you'll remove the offer from the page once allocation has been used up.  Does that mean that the first 2000 to pre-order get the deal or is it the first 2000 to claim and therefore the offer will stay up until release day and a mad rush follows to get the claim in first (though if it is the previous model Z tablet, maybe there will not be such a rush?)

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Anonymous
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Well Carphone Warehouse, Phones 4 U, EE and Vodafone customers have started recieving their handsets... and O2 are moving at a snails pace in comparison. CarphoneWarehouse have it in stock now to new orders, Vodafone orders are delivered week commencing 14th April, yet O2 is a massive 2 weeks slower... yet they have purple exclusive to them! 

 

Why is O2 so slow? 

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jonsie
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Only O2 can answer that but it seems a little ridiculous that a network having exclusivity to a particular colour or model can be so far behind their competitors. They are obviously going to lose a few sales but patience is certainly a virtue when dealing with O2.

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