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Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Say hello to Aura, your virtual assistant from O2


@Gregg-Allan wrote:
I'm really keen on helping & learning with Aura

@Gregg-Allan That's great! Welcome on board as well Smiley Happy

 

We'll be updating everyone soon with more info about the beginning of the trial, keep an eye on your PMs guys!

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Community Manager
Posts: 7,796
Registered: ‎23-07-2014

Re: Say hello to Aura, your virtual assistant from O2


@pgn wrote:

Interestingly, when I ask Aura "what's my mobile number?", it takes me off to my IMEI number, not the Guide suggestions here for finding out what your number is (eg text NUMBER to 2020) or a link to this handy guide

 

Hardly intuitive, as your IMEI number is only useful for reporting your phone as stolen, in which case you would not have it to hand to type *#06#. D'oh!

 


Hey @pgn , we caught up with the Aura team around the feedback so far. Thanks for testing out the question I quoted above about your mobile number and letting us know about the issue - the team has now worked on this for the next upload to Aura and wanted to pass on their thanks! Smiley Happy

 

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Community Manager
Posts: 7,296
Registered: ‎18-02-2016

Re: Say hello to Aura, your virtual assistant from O2

Hey everyone, 

 

Now that Christmas is almost here we're winding down the Aura trial for the holiday period. It's been a great success so far with loads of great community feedback put to use by the Aura team! 

 

In the new year we'll be picking things up again with a ton of new activities and testing to get involved with. The trial is still open to anyone who's interested in getting involved in 2020! 

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Posts: 14,726
Topics: 135
Registered: ‎11-04-2012

Re: Say hello to Aura, your virtual assistant from O2

[ Edited ]

Whilst not exactly Aura-related, I'd love to see what ends up in the "Conversations" section of MyO2 - mine is particularly barren!

 

myo2_help.jpeg

(with thanks to @Marjo for the screenshot above, snaffled from the latest MyO2 Guide)

 

 

My Converations section in the App shows (shortened to remove white-space):

20**Personal info** 11_59_03-Screenshot_20200104-115436.jpg - Paint.png

((And I note the Icons along the bottom of it have changed, oops...))

 

Be nice to know what others have in there....

 

Be even nicer if that section contained the records of your interactions with O2 WebChat (as a suggestion!).

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Posts: 81,242
Topics: 576
Registered: ‎04-01-2009

Re: Say hello to Aura, your virtual assistant from O2

Mine shows exactly the same. I think it's a throwback to when you could make calls and send texts via Aura.

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Posts: 14,726
Topics: 135
Registered: ‎11-04-2012

Re: Say hello to Aura, your virtual assistant from O2

[ Edited ]

@jonsie wrote:

Mine shows exactly the same. I think it's a throwback to when you could make calls and send texts via Aura.


A bit like this, if anyone's read the book by Tom Sharpe innocent:

20**Personal info** 12_17_24-the throwback tom sharpe - Google Search.png

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Posts: 81,242
Topics: 576
Registered: ‎04-01-2009

Re: Say hello to Aura, your virtual assistant from O2

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Level 4: Observant
Posts: 76
Registered: ‎02-03-2015

Re: Say hello to Aura, your virtual assistant from O2

Hi pgn,

I just checked mine, and it shows similar with yours; indeed, my webchat with O2. Thx
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Community Manager
Posts: 7,796
Registered: ‎23-07-2014

Re: Say hello to Aura, your virtual assistant from O2

Hey, yes indeed, I'm just looking at my app and on that specific tab, I have a message saying "Here's where you can find your chats with our advisors. If you need help with anything, tap the headphones to chat to us."

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Level 1: Joiner
Posts: 5
Registered: ‎09-01-2020

Re: Say hello to Aura, your virtual assistant from O2

I'm interested in joing the beta trial