Say hello to Aura, your virtual assistant from O2

[EmilieT]

Get personalised support. View your bills. And find out how much data you’ve got left. All by chatting with Aura in the My O2 app!

If you have recently updated your My O2 app, you can now chat to Aura. Aura can give you personalised support and more general advice. For example, Aura can help you understand your bill, let you know how much data you’ve got left, help with roaming questions and provide network support. We’re always looking to improve Aura, so you can get the support you need.

If Aura can’t give you an answer, just tap the “?” icon to see a list of topics you can get help with. Or, ask Aura to transfer you to one of our advisors. We’re available from 7am to 11pm, seven days a week. So it’s easier than ever to get help with your O2 account.

 Find out more here.

Current Support

Aura can currently help with a number of different questions and personalised journeys, from asking ‘How much data do I have left’ to ‘Show me last month’s bill’ – and we are always looking to add more to Aura’s ever expanding knowledge.

💬 I have higher charges why?

💬 Tell me what bundles I have?

💬 How much data have I used?

💬 Where is my nearest store?

💬 How much does it cost to use my phone in Spain?

💬 How do I unlock my phone?

💬 Can I send picture texts or MMS?

💬 Can I speak to customer service?

Your chance to help build the future

We really want to give our community members the chance to help support the development of Aura and shape the things she can help with in the future.

We would like to invite any interested members to join us in a space we have created to work closely with O2 to help develop Aura for the future – this would include testing new journeys, suggesting ideas for journeys and feeding back any information that can help. We would look to share regular updates and information, give an insight into future developments and look for your advice on where to go next.

Of course, being an O2 Pay Monthly customer would be helpful so you can have Aura in your My O2 app, but don’t worry - even if you are on Pay As You Go or Business you can still get involved in other ways, for example by suggesting what questions Aura should understand. We are even happy to get you involved even if you are not on O2  - we would still love to hear your ideas and feedback, but there may be elements you won’t be able to test/trial.  

If you are interested in taking part in this beta testing, let us know in the comments!

In the meantime, have a play about in the My O2 App, and let us know how you get on with Aura!

[EmilieT]

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@Anonymous wrote:

Interesting feature but can't help as am personally not an O2 customer but from a former PAYG customer I would say it would be useful to be able to request balance update notifications to be turned off via Aura.

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@Anonymous Even if you're not on O2, we'd love to get your feedback and ideas so if you're interested we can count you in for the trial

@pgn @Hopeful2BHappy Great to have you both on board as well 

[MrsH18]

Hiya would like to be involved please

[EmilieT]

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@MrsH18 wrote:
Hiya would like to be involved please

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- great to have you with us for this @MrsH18!

[MrsH18]

So what's the plan, what do we have to do x

[EmilieT]

@MrsH18 We'll share more details in the coming weeks, and invite you to a dedicated space on the community to discuss Aura further. There'll be more information and we're very much looking forward to all your feedback - we're ironing up a few details at the moment, so there's nothing specific you need to do just yet. We'll post an update here, or send you a Private Message, as soon as we're ready to start with the testing!

[MrsH18]

Brilliant thank you so much

[Luke198823]

I have already updated the my o2 app earlier ago last month so why is Aura not working on the my o2 app?

[jonsie]

Try uninstalling and reinstalling the app so that the latest version downloads.

[Ally1]

Happy to help😊

[EmilieT]

Awesome, welcome on board @Ally1