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Community Manager
Posts: 5,001
Registered: ‎18-04-2018

Say hello to Aura, your virtual assistant from O2

Get personalised support. View your bills. And find out how much data you’ve got left. All by chatting with Aura in the My O2 app!

 

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If you have recently updated your My O2 app, you can now chat to Aura. Aura can give you personalised support and more general advice. For example, Aura can help you understand your bill, let you know how much data you’ve got left, help with roaming questions and provide network support. We’re always looking to improve Aura, so you can get the support you need.

 

If Aura can’t give you an answer, just tap the “?” icon to see a list of topics you can get help with. Or, ask Aura to transfer you to one of our advisors. We’re available from 7am to 11pm, seven days a week. So it’s easier than ever to get help with your O2 account.

 

 Find out more here.

 

Current Support

Aura can currently help with a number of different questions and personalised journeys, from asking ‘How much data do I have left’ to ‘Show me last month’s bill’ – and we are always looking to add more to Aura’s ever expanding knowledge.

 

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💬 I have higher charges why?

💬 Tell me what bundles I have?

💬 How much data have I used?

💬 Where is my nearest store?

💬 How much does it cost to use my phone in Spain?

💬 How do I unlock my phone?

💬 Can I send picture texts or MMS?

💬 Can I speak to customer service?

 

Your chance to help build the future

We really want to give our community members the chance to help support the development of Aura and shape the things she can help with in the future.

 

We would like to invite any interested members to join us in a space we have created to work closely with O2 to help develop Aura for the future – this would include testing new journeys, suggesting ideas for journeys and feeding back any information that can help. We would look to share regular updates and information, give an insight into future developments and look for your advice on where to go next.

 

Of course, being an O2 Pay Monthly customer would be helpful, but don’t worry - even if you are on Pay As You Go or Business you can still get involved. We are even happy to get you involved even if you are not on O2  - we would still love to hear your ideas and feedback, but there may be elements you won’t be able to test/trial.  

 

If you are interested in taking part in this beta testing, let us know in the comments!

 

In the meantime, have a play about in the My O2 App, and let us know how you get on with Aura! Smiley Happy

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Level 1: Joiner
Posts: 7
Registered: ‎08-11-2018

Re: Say hello to Aura, your virtual assistant from O2

happy and interested to help!
Level 1: Joiner
Posts: 2
Registered: ‎24-02-2017

Re: Say hello to Aura, your virtual assistant from O2

Happy to help, would be interested
Community Manager
Posts: 5,001
Registered: ‎18-04-2018

Re: Say hello to Aura, your virtual assistant from O2

That's fantastic to hear, @t00nces and @Samantha861!

 

We'll share more info in the coming weeks about when the testing will begin, so keep an eye on this thread - looking forward to working with you both on this  Smiley Happy

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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Level 1: Joiner
Posts: 2
Registered: ‎31-10-2018

Re: Say hello to Aura, your virtual assistant from O2

Hey Emilie. Really happy to join in with this! Smiley Happy
Level 2: Apprentice
Posts: 29
Registered: ‎12-03-2014

Re: Say hello to Aura, your virtual assistant from O2

Hi Emilie

 

I am interested in taking part

 

Cheers

 

Mike

Community Manager
Posts: 5,001
Registered: ‎18-04-2018

Re: Say hello to Aura, your virtual assistant from O2

Good to see you again, and great to have you on board as well @robinflack89 and @Corks smiley

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
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If you'd like to take part, why not register? Smiley Happy
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Posts: 71,490
Topics: 677
Registered: ‎14-01-2013

Re: Say hello to Aura, your virtual assistant from O2

I saw on TV last night the most common names for children. Apparently In 2017 Aura was a common name for young girls. It has now dropped out of the list completely. I can understand why....Talking to your daughter and Aura the device, answering...rofl

*The Game Is On*


Community Manager
Posts: 5,643
Registered: ‎23-07-2014

Re: Say hello to Aura, your virtual assistant from O2


@Cleoriff wrote:

I saw on TV last night the most common names for children. Apparently In 2017 Aura was a common name for young girls. It has now dropped out of the list completely. I can understand why....Talking to your daughter and Aura the device, answering...rofl


I had a childhood friend with the name Aura! grin

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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Posts: 69,719
Topics: 547
Registered: ‎04-01-2009

Re: Say hello to Aura, your virtual assistant from O2

I see Alexa causing the same problems rofl