on 29-01-2021 08:52
on 29-01-2021 09:04
29-01-2021 09:07 - edited 29-01-2021 09:09
Yes and I may have presumed from the wording International world wide shipping issue that it included all networks not just O2 @Antonysj
I'lll tag @Chris_K again and hope he will come back to clarify later this morning.
As for 'other retailers showing they have stock? It would be interesting to know if they actually HAVE, or like O2, don't run a LIVE stock system.
on 29-01-2021 09:12
That's the confusion I think. The issue was mentioned in texts to customers yesterday, but since it transpired other places had stock the confusion grew.
It's not a huge inconvenience, obviously, but I'd made sure to be home today for the delivery, and then by the time word got out it was too late to change stuff with work etc. I just want to make sure I can be home when it's due, so any clarification would be great.
29-01-2021 09:42 - edited 29-01-2021 10:30
If it is delivered by the 5th, then, yes, it is an inconvenience. If it is indefinitely delayed (my latest email from 02 gives no indication of shipping date), then that is a very different situation. It cause me two serious issues (i) whether it impacts on claiming the Buds Pro and Smart Tag and (ii) as an upgrader, whether it takes me outside the 21 day window for recycling my existing device (with the preferential terms of an extra £150 as part of the preorder offer).
As you say, clarity and reassurance would be good. I appreciate that both the e-mail (and the 02 order status on the website) may not include the same level of detail as my text message. It would be good to know that what my personal text message and the posts on this very forum thread said about delivery by the 5th Feb is, in fact, still correct.
on 29-01-2021 10:07
Everywhere else I look shows in stock. Only O2 site shows a delay. Seems the UK wide problem means O2 UK wide problem.
on 29-01-2021 10:36
on 29-01-2021 10:43
29-01-2021 10:54 - edited 29-01-2021 10:55
Agreed - some communications would be good.
I have been an 02 customer since the second generation of the IPhone (bought on release day) and have always had good service from them. However, there are many alternative networks and I have to say that I am a bit disappointed in the lack of both clarity and communication around the issue with preorders of a new device. I know that we are in the middle of a pandemic and a transition in shipping rules to the UK from the EU, but those are reasons to provide more clarity, not to stay silent on issues, particularly when it is clear that (a) other providers shipped pre-orders for delivery today and (b) other providers did and still do have stock of the S21 Ultra 5G 512G.
On a related note, does anyone know how to cancel a pre-order as nothing in the comms I have received suggests that as an option? If things continue to be unclear, I might consider skipping the S21 Ultra altogther (knowing that I've now lost the chance to take advantage of pre-order deals elsewhere), cancelling my (pre-)order and moving my business to an alternative network. Yes, I know this is only a phone, so hardly a matter of life and death, but that does not stop it being dissapointing and frustrating, both as to the delay of an anticiapted item and a lack of clear and convincing communication of the issues and the resolution of them.