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Level 1: Joiner
Posts: 4
Registered: ‎24-02-2016

Re: Samsung S21, S21+ and S21 Ultra. Pre-order now on O2

The message I read (28 Jan) made no mention of other suppliers just that it was UK wide. Just wondered if they meant specific to O2. I love O2 and wouldn't switch networks, but obviously just slightly disappointed to be informed so late, when other places seemingly have available stock of the affected version. S20 Ultra waa delayed last year, but that was communicated well in advance of launch day.
Level 1: Joiner
Posts: 4
Registered: ‎24-02-2016

Re: Samsung S21, S21+ and S21 Ultra. Pre-order now on O2

I may not have replied to this message correctly, however did post a response. But the original message regarding the delays, made no mention of other suppliers. It's possible I missed a follow up from Chris, however I have seen a few other retailers that have stock available for today, hence my original question! Smiley Happy
Posts: 101,655
Topics: 770
Registered: ‎14-01-2013

Re: Samsung S21, S21+ and S21 Ultra. Pre-order now on O2

[ Edited ]

Yes and I may have presumed from the wording International world wide shipping issue that it included all networks not just O2 @Antonysj wink

I'lll tag @Chris_K  again and hope he will come back to clarify later this morning.

As for 'other retailers showing they have stock? It would be interesting to know if they actually HAVE, or like O2, don't run a LIVE stock system.

*The Game Is On*

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Level 1: Joiner
Posts: 4
Registered: ‎24-02-2016

Re: Samsung S21, S21+ and S21 Ultra. Pre-order now on O2

Thanks @Cleoriff

That's the confusion I think. The issue was mentioned in texts to customers yesterday, but since it transpired other places had stock the confusion grew.

It's not a huge inconvenience, obviously, but I'd made sure to be home today for the delivery, and then by the time word got out it was too late to change stuff with work etc. I just want to make sure I can be home when it's due, so any clarification would be great.

Thanks again! Smiley Happy
Level 1: Joiner
Posts: 10
Registered: ‎21-01-2020

Re: Samsung S21, S21+ and S21 Ultra. Pre-order now on O2

[ Edited ]

If it is delivered by the 5th, then, yes, it is an inconvenience. If it is indefinitely delayed (my latest email from 02 gives no indication of shipping date), then that is a very different situation. It cause me two serious issues (i) whether it impacts on claiming the Buds Pro and Smart Tag and (ii) as an upgrader, whether it takes me outside the 21 day window for recycling my existing device (with the preferential terms of an extra £150 as part of the preorder offer).

As you say, clarity and reassurance would be good. I appreciate that both the e-mail (and the 02 order status on the website) may not include the same level of detail as my text message. It would be good to know that what my personal text message and the posts on this very forum thread said about delivery by the 5th Feb is, in fact, still correct.

Level 1: Joiner
Posts: 14
Registered: ‎30-08-2019

Re: Samsung S21, S21+ and S21 Ultra. Pre-order now on O2

Can't figure out O2s claim that there's a UK wide problem when the phone is still in stock from Samsung UK store pages. Not seen any talk of trouble from other networks yet either.

Everywhere else I look shows in stock. Only O2 site shows a delay. Seems the UK wide problem means O2 UK wide problem.
Level 3: Thinker
Posts: 114
Registered: ‎25-01-2020

Re: Samsung S21, S21+ and S21 Ultra. Pre-order now on O2

Yeah, vodafone had it available for preorder still last night for delivery today. Most def an o2 issue... the main issue for me is they left it so late to notify so even if we could get it elsewhere it was too late. The text message also states the £50 compensation but it's the first time ever I have noticed compensation where Terms Apply and no link to the terms given.
Level 3: Thinker
Posts: 114
Registered: ‎25-01-2020

Re: Samsung S21, S21+ and S21 Ultra. Pre-order now on O2

If I was to order today, I'm getting it friday still, confused that those who ordered on 14th are now getting it at same time as those who order today. Delivery in 1 week from o2 website.
Level 1: Joiner
Posts: 10
Registered: ‎21-01-2020

Re: Samsung S21, S21+ and S21 Ultra. Pre-order now on O2

[ Edited ]

Agreed - some communications would be good. 

I have been an 02 customer since the second generation of the IPhone (bought on release day) and have always had good service from them. However, there are many alternative networks and I have to say that I am a bit disappointed in the lack of both clarity and communication around the issue with preorders of a new device.  I know that we are in the middle of a pandemic and a transition in shipping rules to the UK from the EU, but those are reasons to provide more clarity, not to stay silent on issues, particularly when it is clear that (a) other providers shipped pre-orders for delivery today and (b) other providers did and still do have stock of the S21 Ultra 5G 512G.

On a related note, does anyone know how to cancel a pre-order as nothing in the comms I have received suggests that as an option?  If things continue to be unclear, I might consider skipping the S21 Ultra altogther (knowing that I've now lost the chance to take advantage of pre-order deals elsewhere), cancelling my (pre-)order and moving my business to an alternative network.    Yes, I know this is only a phone, so hardly a matter of life and death, but that does not stop it being dissapointing and frustrating, both as to the delay of an anticiapted item and a lack of clear and convincing communication of the issues and the resolution of them.

Level 1: Joiner
Posts: 14
Registered: ‎30-08-2019

Re: Samsung S21, S21+ and S21 Ultra. Pre-order now on O2

Deals elsewhere still include free Buds Pro but without the Tag. Given the Tag is so cheap and most people only want the Buds you can still go elsewhere.