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Level 1: Joiner
Posts: 37
Registered: ‎28-01-2021

Re: Samsung S21, S21+ and S21 Ultra. Pre-order now on O2

I am just worried about the free earbuds promotion. As per samsung terms and conditions claims are limited to 250 per company....
Level 3: Thinker
Posts: 114
Registered: ‎25-01-2020

Re: Samsung S21, S21+ and S21 Ultra. Pre-order now on O2

Agree... although, this is Samsung and O2 fault... not the consumers so Im guessing it will have to be honoured.

O2 Social Media Team
Posts: 1,606
Registered: ‎27-11-2013

Re: Samsung S21, S21+ and S21 Ultra. Pre-order now on O2


@Emz89 wrote:
I am just worried about the free earbuds promotion. As per samsung terms and conditions claims are limited to 250 per company....

Don't worry, this is something I already checked into and that 250 figure is in reference to companies as in Business customers. There's otherwise no total/limit for O2. So if we had 10,000 eligible consumer pre-orders and everyone follows the instructions to claim, and within the right period, then you'll get the gift you were entitled to Smiley Happy


Hi. I'm from the Social Media Team.

Level 3: Thinker
Posts: 114
Registered: ‎25-01-2020

Re: Samsung S21, S21+ and S21 Ultra. Pre-order now on O2

And @Chris_K I take it this delay will be taken into account by Samsung?
Level 1: Joiner
Posts: 14
Registered: ‎30-08-2019

Re: Samsung S21, S21+ and S21 Ultra. Pre-order now on O2

The delay is one week, if it doesn't change during that time. I'm guessing the claim period is a bit longer than that.
O2 Social Media Team
Posts: 1,606
Registered: ‎27-11-2013

Re: Samsung S21, S21+ and S21 Ultra. Pre-order now on O2


@Rbarkley82 wrote:
And @Chris_K I take it this delay will be taken into account by Samsung?

No claims should be impacted by this.

The deadline to submit a claim, including proof of purchase and any other required information will be midnight on 27/02/2021. As 05/02/2021 is the latest we expect any impacted S21 Ultra devices to arrive by, there will be over 3 weeks where you'll be able to submit your claim.


Hi. I'm from the Social Media Team.

Level 1: Joiner
Posts: 37
Registered: ‎28-01-2021

Re: Samsung S21, S21+ and S21 Ultra. Pre-order now on O2

Thank you for clarifying Chris
Level 1: Joiner
Posts: 10
Registered: ‎21-01-2020

Re: Samsung S21, S21+ and S21 Ultra. Pre-order now on O2

I've received the text yesterday saying my order had been delayed and would arrive by the 5th Feb, but this morning I've received an email that says my order is out of stock and gives no indication of when it will arrive. Please advise.
Level 1: Joiner
Posts: 4
Registered: ‎24-02-2016

Re: Samsung S21, S21+ and S21 Ultra. Pre-order now on O2

Hi there.

When you say a 'UK wide international shipping issue' vague ambiguity aside.. Do you mean that this issue is specific to O2? As it seems many other retailers have the 512gb version in stock for today.

Any further feedback would be greatly received. As I think we're all just looking for some clarification.

Thanks.
Posts: 101,714
Topics: 770
Registered: ‎14-01-2013

Re: Samsung S21, S21+ and S21 Ultra. Pre-order now on O2

[ Edited ]

@Chris_Kstated it affected all suppliers @Antonysj?

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