on 28-01-2021 16:58
I am just worried about the free earbuds promotion. As per samsung terms and conditions claims are limited to 250 per company....
Don't worry, this is something I already checked into and that 250 figure is in reference to companies as in Business customers. There's otherwise no total/limit for O2. So if we had 10,000 eligible consumer pre-orders and everyone follows the instructions to claim, and within the right period, then you'll get the gift you were entitled to
on 28-01-2021 17:16
And @Chris_K I take it this delay will be taken into account by Samsung?
No claims should be impacted by this.
The deadline to submit a claim, including proof of purchase and any other required information will be midnight on 27/02/2021. As 05/02/2021 is the latest we expect any impacted S21 Ultra devices to arrive by, there will be over 3 weeks where you'll be able to submit your claim.
on 29-01-2021 06:43
on 29-01-2021 08:05
When you say a 'UK wide international shipping issue' vague ambiguity aside.. Do you mean that this issue is specific to O2? As it seems many other retailers have the 512gb version in stock for today.
Any further feedback would be greatly received. As I think we're all just looking for some clarification.