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Samsung S10 range - Available now on O2

Chris_K
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S10000.png


On Wednesday 20th February, Samsung unveiled several new devices at their Unpacked 2019 event. We're please to confirm the new range of Samsung Galaxy S10 devices - including the Galaxy S10e, Galaxy S10  and Galaxy S10 Plus - are all available to purchase now on O2.

What tariffs is it on?
With O2 Custom Plans, we put that in your hands - every part of it. Choose your own upfront cost, Device Plan length and data allowance. Want to pay more and pay off the device in a short period? You can go to as little as 3 months. Want to pay less, over a longer period? You can go up to 36 months to spread the cost.

What are the specs?
With up to 5 cameras with the S10 Plus, and 3 separate S10 devices, there's too much to list but you can find the full official spec sheet right here.

Here are some of the important bits though point_down

More info

Display

Galaxy S10e Galaxy S10 Galaxy S10+
5.8” Full HD+ Dynamic AMOLEDInfinity-O Display (2280x1080) 6.1" Quad HD+ Dynamic AMOLEDInfinity-O Display (3040x1440) 6.4" Quad HD+ Dynamic AMOLEDInfinity-O Display (3040x1440)
438 ppi 550 ppi 522 ppi
HDR10+ certified


Battery

Galaxy S10e Galaxy S10 Galaxy S10+
3100mAh 3400mAh 4100mAh


Front Camera

Front1.png

Rear Camera
Rear1.png


Got some questions? Check out our Q&A below

More info

Main Questions

Q. Samsung announced 512GB & 1TB versions of the S10. Will you have them?
A. We don't currently have any plans to stock the 512GB or 1TB variants of the new Samsung Galaxy S10 range, but the 128GB devices' memory capacities can be expanded.

Q. Samsung announced 'Ceramic White' version of the S10. Will you have that?
A. 
We have no current plans to stock this variant but we'll let everyone know if or when that changes

Q. Samsung announced a 5G enabled S10 and the Galaxy Fold. Will you get these?
A. We’ll let you know more information about these as and when we get it.

Q. Samsung also announced the new Galaxy Watch Active and wireless Galaxy Buds. Will you have them?
A. Great news! Both of these will be joining the O2 range in the coming weeks. We’ll share more info about these soon.

Discount / Cost / Pricing Info

Q. When will I be able to use my O2 Open or student discount on the new S10?
A. Great news! The new S10 range is available on O2 Open and Student Discount.

Q. A friend/family member works for you. Can I get my friends & family discount?
A. Yes, you’ll be able to make use of your Friends & Family discount – speak with your friend who works for O2 to get this applied after ordering

Q. Is the new S10 eligible for family plan discounts?
A. Yes, the new S10 range of devices are all available on our Family Plan. More info on Family Plan here.


Upgrade Info

Q. Will you have enough stock for everyone who wants a new S10?
A. We expect there to be high demand for the new S10's and recommend customers pre-order as soon as possible to avoid disappointment

Q. I'm wanting to upgrade but want to know all my available options
A. As upgrades are very much account specific and the details can vary from person to person, we'd recommend checking your My O2 app for upgrade options. You can also get in touch with our upgrade team to discuss – just call 202 and select the appropriate options from our IVR menu.

Q. What if I want to upgrade earlier than my yearly upgrade date?
A. This is possible thanks to the power of O2 Refresh. With O2 Refresh, you can upgrade at any time by simply paying off the remainder of your device plan agreement. You can off-set much or all of this cost by using O2 Recycle to trade-in your existing device.

Pre-order / Availability / Order Info


Q. I pre-ordered at *date/time*, when will I get my new S10?

A. When pre-ordering, our estimate delivery date was displayed above the custom plans slider on the shop page. As soon as there's progress with your order however, we'll let you know.

Q. How do I stay up to date on my order?
A. You can keep an eye on your My O2 order status, and we’ll also keep you updated as and when there’s progress with your order


Device & Other Questions

Q. Will I be able to unlock the S10 devices?
A. Most of our devices now arrive unlocked, and this includes the S10 range of devices.

Q. Will it have 4G / Wifi Calling?
A. The S10 range of devices will launch with 4G and Wifi calling.


Check out the original Unpacked Megathread below.

More info


As some of you may be aware, Samsung are hosting their 'Unpacked' event tonight and they'll be live streaming from 7pm. We've embedded Samsung's official YouTube live stream above, so you can watch it from right here on the Community.

Want to see the rumours? Click here.
Want to stay up-to-date on everything? Click here.

As soon as we've got more news and info to share, we'll update everyone here on the O2 Community. Please use this thread to discuss any rumours on the run up to the event, and this thread (this one you're reading right now) to discuss anything that happens during or after the event, and after any announcements.

 


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Chris_K
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@mieinhull1969 wrote:
You told us the 3 phones in any colour was available, make up your mind Chris.

I realise that's how it came across, which I apologise for - and I've updated my original reply to add some clarity and ensure it's not taken that way.

I've PM'd you.


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Glory1
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@Chris_K wrote:

@mieinhull1969 wrote:

I've just spoken to customer services and they told me this post was a mistake and Prism white are still out of stock, she told me she didn't know when I would get it, dunno what's going on today with O2. Maybe C hris K can enlighten us all, do we cancel our previous order and order online for us who placed the pre-order with customer services and not online?.


Just to clarify my earlier post, all S10 and S10e variants are currently in stock so for anyone who pre-ordered these, they'll be arriving from today. For the S10 Plus, your delivery date will have been reflected during your order journey - so if you pre-ordered when it showed delivery from today, then it should arrive from today. If during your pre-order it stated up to 1 week delivery, then that's what our aim will be.

Some customers received an sms/email yesterday saying their order would be further delayed - that's not the case. It does mean, however, your existing timescale is still in place - so if that was up to 1 week when you pre-ordered, then that 1 week period will still be the case.

PS. Updated my previous reply to add some clarity, as I can see how it could cause some confusion - my apolpogies.


@Chris_K you seem to be speaking about those who ordered online. Many of us, myself included, ordered through customer services and speaking personally the only answer I got as to when to expect my phone was "from 8th March" which could mean any time from that date. So not really helpful. So I'm waiting either for a text from the Courier or a despatch email from O2 which ever comes first but have no idea of when to expect either. Not happy.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Chris_K
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@Glory1 wrote:

@Chris_K you seem to be speaking about those who ordered online. Many of us, myself included, ordered through customer services and speaking personally the only answer I got as to when to expect my phone was "from 8th March" which could mean any time from that date. So not really helpful. So I'm waiting either for a text from the Courier or a despatch email from O2 which ever comes first but have no idea of when to expect either. Not happy.


It should be a similar experience when you order via the phone - when our sales agents put the order in they should be seeing an estimate which they then quote. I've dropped you a PM so I can try and check this.


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mieinhull1969
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irst up, the good news is these are very much still in stock online (all colours) so if you order today before midnight, you'll receive it tomorrow.
 S10e
 S10
 S10 Plus 

 

I've got a Masters degree in English and it came across to me as all 3 phones and all colours are in stock, why have you told people to order online when they aren't in stock?.

Samsung are laughable, I'd rather give £900+ to charity and I have, Dove House Hospice, Hull.
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Woolley73
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Just had a look it is saying 1 week for delivery. When I ordered it said 2 so confused now
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Paul820
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Ordered the s10+ on Monday and it was delivered at 9am this morning, didn't expect it to come so quick, can't wait to have a proper look at it later
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Glory1
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That's great to hear @Paul820 . Enjoy playing with it over the weekend.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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mieinhull1969
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My phone came today then I realised I'd dreamt it had last night,  more waiting, this is getting boring now.

Samsung are laughable, I'd rather give £900+ to charity and I have, Dove House Hospice, Hull.
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mieinhull1969
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First come, first served, mmmm really looks like it O2. Glad to see the people who ordered yesterday or the day before got their phones.

Samsung are laughable, I'd rather give £900+ to charity and I have, Dove House Hospice, Hull.
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Glory1
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@mieinhull1969 I'm with you all the way on that!!

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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