Samsung S10 range - Available now on O2

[Chris_K]

On Wednesday 20th February, Samsung unveiled several new devices at their Unpacked 2019 event. We're please to confirm the new range of Samsung Galaxy S10 devices - including the Galaxy S10e, Galaxy S10  and Galaxy S10 Plus - are all available to purchase now on O2.

What tariffs is it on?
With O2 Custom Plans, we put that in your hands - every part of it. Choose your own upfront cost, Device Plan length and data allowance. Want to pay more and pay off the device in a short period? You can go to as little as 3 months. Want to pay less, over a longer period? You can go up to 36 months to spread the cost.

What are the specs?
With up to 5 cameras with the S10 Plus, and 3 separate S10 devices, there's too much to list but you can find the full official spec sheet right here.

Here are some of the important bits though 

More info

Display

Galaxy S10e	Galaxy S10	Galaxy S10+
5.8” Full HD+ Dynamic AMOLEDInfinity-O Display (2280x1080)	6.1" Quad HD+ Dynamic AMOLEDInfinity-O Display (3040x1440)	6.4" Quad HD+ Dynamic AMOLEDInfinity-O Display (3040x1440)
438 ppi	550 ppi	522 ppi
HDR10+ certified

Battery

Galaxy S10e	Galaxy S10	Galaxy S10+
3100mAh	3400mAh	4100mAh

Front Camera

Rear Camera

Got some questions? Check out our Q&A below

More info

Main Questions

Q. Samsung announced 512GB & 1TB versions of the S10. Will you have them?
A. We don't currently have any plans to stock the 512GB or 1TB variants of the new Samsung Galaxy S10 range, but the 128GB devices' memory capacities can be expanded.

Q. Samsung announced 'Ceramic White' version of the S10. Will you have that?
A. We have no current plans to stock this variant but we'll let everyone know if or when that changes

Q. Samsung announced a 5G enabled S10 and the Galaxy Fold. Will you get these?
A. We’ll let you know more information about these as and when we get it.

Q. Samsung also announced the new Galaxy Watch Active and wireless Galaxy Buds. Will you have them?
A. Great news! Both of these will be joining the O2 range in the coming weeks. We’ll share more info about these soon.

Discount / Cost / Pricing Info

Q. When will I be able to use my O2 Open or student discount on the new S10?
A. Great news! The new S10 range is available on O2 Open and Student Discount.

Q. A friend/family member works for you. Can I get my friends & family discount?
A. Yes, you’ll be able to make use of your Friends & Family discount – speak with your friend who works for O2 to get this applied after ordering

Q. Is the new S10 eligible for family plan discounts?
A. Yes, the new S10 range of devices are all available on our Family Plan. More info on Family Plan here.

Upgrade Info

Q. Will you have enough stock for everyone who wants a new S10?
A. We expect there to be high demand for the new S10's and recommend customers pre-order as soon as possible to avoid disappointment

Q. I'm wanting to upgrade but want to know all my available options
A. As upgrades are very much account specific and the details can vary from person to person, we'd recommend checking your My O2 app for upgrade options. You can also get in touch with our upgrade team to discuss – just call 202 and select the appropriate options from our IVR menu.

Q. What if I want to upgrade earlier than my yearly upgrade date?
A. This is possible thanks to the power of O2 Refresh. With O2 Refresh, you can upgrade at any time by simply paying off the remainder of your device plan agreement. You can off-set much or all of this cost by using O2 Recycle to trade-in your existing device.

Pre-order / Availability / Order Info

Q. I pre-ordered at *date/time*, when will I get my new S10?

A. When pre-ordering, our estimate delivery date was displayed above the custom plans slider on the shop page. As soon as there's progress with your order however, we'll let you know.

Q. How do I stay up to date on my order?
A. You can keep an eye on your My O2 order status, and we’ll also keep you updated as and when there’s progress with your order

Device & Other Questions

Q. Will I be able to unlock the S10 devices?
A. Most of our devices now arrive unlocked, and this includes the S10 range of devices.

Q. Will it have 4G / Wifi Calling?
A. The S10 range of devices will launch with 4G and Wifi calling.

Check out the original Unpacked Megathread below.

More info

As some of you may be aware, Samsung are hosting their 'Unpacked' event tonight and they'll be live streaming from 7pm. We've embedded Samsung's official YouTube live stream above, so you can watch it from right here on the Community.

Want to see the rumours? Click here.
Want to stay up-to-date on everything? Click here.

As soon as we've got more news and info to share, we'll update everyone here on the O2 Community. Please use this thread to discuss any rumours on the run up to the event, and this thread (this one you're reading right now) to discuss anything that happens during or after the event, and after any announcements.

[mieinhull1969]

I'm pleased for you Var, have fun and let us all know the outcome of your new phone.

[Varcarus]

@Glory1 Exactly lmao so they should really look into fixing that asap, it still shows as "In Progress".

@mieinhull1969 I'll try haha

Thanks guys for helping at least, I should use these forums a lot more haha.

[mieinhull1969]

If it still shows as "In Progress" Var you might get two, we won't say anything.

[Chris_K]

Happy Samsung Galaxy S10, S10e and S10 Plus launch day, everybody!

First up, the good news is the S10 & S10e are very much still in stock online (all colours) so if you order today before midnight, you'll receive it tomorrow. Some S10 Plus variants are on back order.
➜ S10e
➜ S10
➜ S10 Plus 

Slightly bad news was some S10e, S10 & S10 Plus pre-order customers may have received an email or SMS recently saying their order was out of stock and it'd take a little longer to fulfil. These were sent in error which we apologise about, and we're working to make sure it doesn't happen again. If you received this, we do hope you've already received your shiny new phone, or it's on the way to you for today.

[mieinhull1969]

I've just spoken to customer services and they told me this post was a mistake and Prism white are still out of stock, she told me she didn't know when I would get it, dunno what's going on today with O2. Maybe C hris K can enlighten us all, do we cancel our previous order and order online for us who placed the pre-order with customer services and not online?.

[Cleoriff]

---

@Chris_K wrote:

Happy Samsung Galaxy S10 launch day, everybody!

First up, the good news is these are very much still in stock online (all colours) so if you order today before midnight, you'll receive it tomorrow.
➜ S10e
➜ S10
➜ S10 Plus 

Slightly bad news was some S10 pre-order customers may have received an email or SMS recently saying their order was out of stock and it'd take a little longer to fulfil. These were sent in error which we apologise about, and we're working to make sure it doesn't happen again. If you received this, we do hope you've already received your shiny new phone, or it's on the way to you for today.

---

That sounds good in theory @Chris_K  though people are receiving theirs with no notification @Varcarus  (as he ordered a tablet at the same time) And others are still waiting..:smileysad:

I've only followed a couple on here @Glory1  and @mieinhull1969  and there is no sign of theirs?

[Chris_K]

---

@mieinhull1969 wrote:

I've just spoken to customer services and they told me this post was a mistake and Prism white are still out of stock, she told me she didn't know when I would get it, dunno what's going on today with O2. Maybe C hris K can enlighten us all, do we cancel our previous order and order online for us who placed the pre-order with customer services and not online?.

---

Just to clarify my earlier post, all S10 and S10e variants are currently in stock so for anyone who pre-ordered these, they'll be arriving from today. For the S10 Plus, your delivery date will have been reflected during your order journey - so if you pre-ordered when it showed delivery from today, then it should arrive from today. If during your pre-order it stated up to 1 week delivery, then that's what our aim will be.

Some customers received an sms/email yesterday saying their order would be further delayed - that's not the case. It does mean, however, your existing timescale is still in place - so if that was up to 1 week when you pre-ordered, then that 1 week period will still be the case.

PS. Updated my previous reply to add some clarity, as I can see how it could cause some confusion - my apolpogies.

[mieinhull1969]

It still doesn't help the customers who haven't received theirs Chris, why am I being told one thing by customer services and another by you. If it does come today I'll apologise but I can't see it coming.

[Chris_K]

---

@mieinhull1969 wrote:
It still doesn't help the customers who haven't received theirs Chris, why am I being told one thing by customer services and another by you. If it does come today I'll apologise but I can't see it coming.

---

If it was an S10 Plus you pre-ordered, then your delivery should be made within the timescales that were originally quoted to you at the time of ordering. If that showed as 'Up to 1 week' for instance, then we expect it to arrive sometime within the next week. If you got the erroneous text/email from us yesterday mentioning about further delays - ignore this, your order would still be up to 1 week in this instance.

If you pre-ordered your S10 Plus while it stated delivery from today, 8 March, then I'm afraid I have no real answer for you. I'll send you a DM to see if I can double check things however.

[mieinhull1969]

You told us the 3 phones in any colour was available, make up your mind Chris.