Samsung S10 range - Available now on O2

[Chris_K]

On Wednesday 20th February, Samsung unveiled several new devices at their Unpacked 2019 event. We're please to confirm the new range of Samsung Galaxy S10 devices - including the Galaxy S10e, Galaxy S10  and Galaxy S10 Plus - are all available to purchase now on O2.

What tariffs is it on?
With O2 Custom Plans, we put that in your hands - every part of it. Choose your own upfront cost, Device Plan length and data allowance. Want to pay more and pay off the device in a short period? You can go to as little as 3 months. Want to pay less, over a longer period? You can go up to 36 months to spread the cost.

What are the specs?
With up to 5 cameras with the S10 Plus, and 3 separate S10 devices, there's too much to list but you can find the full official spec sheet right here.

Here are some of the important bits though 

Spoiler

Display

Galaxy S10e	Galaxy S10	Galaxy S10+
5.8” Full HD+ Dynamic AMOLEDInfinity-O Display (2280x1080)	6.1" Quad HD+ Dynamic AMOLEDInfinity-O Display (3040x1440)	6.4" Quad HD+ Dynamic AMOLEDInfinity-O Display (3040x1440)
438 ppi	550 ppi	522 ppi
HDR10+ certified

Battery

Galaxy S10e	Galaxy S10	Galaxy S10+
3100mAh	3400mAh	4100mAh

Front Camera

Rear Camera

Got some questions? Check out our Q&A below

Spoiler

Main Questions

Q. Samsung announced 512GB & 1TB versions of the S10. Will you have them?
A. We don't currently have any plans to stock the 512GB or 1TB variants of the new Samsung Galaxy S10 range, but the 128GB devices' memory capacities can be expanded.

Q. Samsung announced 'Ceramic White' version of the S10. Will you have that?
A. We have no current plans to stock this variant but we'll let everyone know if or when that changes

Q. Samsung announced a 5G enabled S10 and the Galaxy Fold. Will you get these?
A. We’ll let you know more information about these as and when we get it.

Q. Samsung also announced the new Galaxy Watch Active and wireless Galaxy Buds. Will you have them?
A. Great news! Both of these will be joining the O2 range in the coming weeks. We’ll share more info about these soon.

Discount / Cost / Pricing Info

Q. When will I be able to use my O2 Open or student discount on the new S10?
A. Great news! The new S10 range is available on O2 Open and Student Discount.

Q. A friend/family member works for you. Can I get my friends & family discount?
A. Yes, you’ll be able to make use of your Friends & Family discount – speak with your friend who works for O2 to get this applied after ordering

Q. Is the new S10 eligible for family plan discounts?
A. Yes, the new S10 range of devices are all available on our Family Plan. More info on Family Plan here.

Upgrade Info

Q. Will you have enough stock for everyone who wants a new S10?
A. We expect there to be high demand for the new S10's and recommend customers pre-order as soon as possible to avoid disappointment

Q. I'm wanting to upgrade but want to know all my available options
A. As upgrades are very much account specific and the details can vary from person to person, we'd recommend checking your My O2 app for upgrade options. You can also get in touch with our upgrade team to discuss – just call 202 and select the appropriate options from our IVR menu.

Q. What if I want to upgrade earlier than my yearly upgrade date?
A. This is possible thanks to the power of O2 Refresh. With O2 Refresh, you can upgrade at any time by simply paying off the remainder of your device plan agreement. You can off-set much or all of this cost by using O2 Recycle to trade-in your existing device.

Pre-order / Availability / Order Info

Q. I pre-ordered at *date/time*, when will I get my new S10?

A. When pre-ordering, our estimate delivery date was displayed above the custom plans slider on the shop page. As soon as there's progress with your order however, we'll let you know.

Q. How do I stay up to date on my order?
A. You can keep an eye on your My O2 order status, and we’ll also keep you updated as and when there’s progress with your order

Device & Other Questions

Q. Will I be able to unlock the S10 devices?
A. Most of our devices now arrive unlocked, and this includes the S10 range of devices.

Q. Will it have 4G / Wifi Calling?
A. The S10 range of devices will launch with 4G and Wifi calling.

Check out the original Unpacked Megathread below.

Spoiler

As some of you may be aware, Samsung are hosting their 'Unpacked' event tonight and they'll be live streaming from 7pm. We've embedded Samsung's official YouTube live stream above, so you can watch it from right here on the Community.

Want to see the rumours? Click here.
Want to stay up-to-date on everything? Click here.

As soon as we've got more news and info to share, we'll update everyone here on the O2 Community. Please use this thread to discuss any rumours on the run up to the event, and this thread (this one you're reading right now) to discuss anything that happens during or after the event, and after any announcements.

[Billy95]

Never not complaining when something is promised but not delivered

[mieinhull1969]

How did you get 50% off Billy, did you ring them or vice versa?.

[Chris_K]

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@Cleoriff wrote:

Mmmm...for those who have pre-ordered and still waiting, would surely make them want to cancel that order and re-order again...."Order today get it delivered tomorrow"

Bit of a farce really....??

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To be clear, I was talking only about the variants that are currently in stock - which customers who pre-ordered will have received (or at least have been on their way to them). There would be no need to cancel the pre-order and re-order in those situations, because customers would already have received those devices.

For customers who pre-ordered one of the variants currently showing on back order (pretty much all customers who have asked about their delivery on this thread), when our deliveries arrive you'll be assigned a device automatically. Cancelling and re-ordering in this situation would only put you to the back of the queue.

It sounds like a few of you have seen movement with your orders now which is great. I do hope it turns up very soon and you can start enjoying your new device.

@mieinhull1969 it's been a pleasure helping you. Thanks for being so patient.

[Orchid08]

Like @Billy95 my phone is out for delivery today! Hooray.  @Glory1 hopefully yours will be too and we can both start using our phone covers 

[Chris_K]

Regarding the free Galaxy Buds qualifying pre-orderers could claim, all pre-order and back-orders placed within pre-order window will be fulfilled this week, and they will absolutely qualify for the offer.

Claims can be made with Samsung up until 8th April 2019 so as long as your pre-order or back-order (placed during the pre-order window) arrives before then, and you complete the form by this date, then you will qualify.

[Glory1]

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@Orchid08 wrote:

Like @Billy95 my phone is out for delivery today! Hooray.  @Glory1 hopefully yours will be too and we can both start using our phone covers 

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@Orchid08 I have yet to hear either by text or email that my phone is out for delivery. Glad to hear your phone is out for delivery and you can enjoy it soon.

[mieinhull1969]

@Chris_K  Thanks for your help. The phone has just been delivered, so my girlfriend said, I'm stuck at work until 10.00pm

[Glory1]

Thank you @Chris_K and your team for all your help. Just heard my phone's been despatched and should be delivered tomorrow.

I'm really excited and can't wait to get it into my hot little hands.

Thanks, again, for your and your teams' help. Really appreciate it.

[Chris_K]

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@Glory1 wrote:

Thank you @Chris_K and your team for all your help. Just heard my phone's been despatched and should be delivered tomorrow.

I'm really excited and can't wait to get it into my hot little hands.

Thanks, again, for your and your teams' help. Really appreciate it.

---

Great to hear @Glory1. Our help shouldn't have been needed and I apologise about timescales not being made clear at the time of your order, which i'll feedback internally, but I'm glad this should hopefully have been sorted and you'll have your shiny new S10 tomorrow

[Cleoriff]

It sounds as things are moving pretty quickly now and to be fair @Chris_K  I was NOT levelling any criticism at you at all.

I'm just pleased dispatch emails are coming in for those who were waiting