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Samsung S10 range - Available now on O2

Chris_K
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S10000.png


On Wednesday 20th February, Samsung unveiled several new devices at their Unpacked 2019 event. We're please to confirm the new range of Samsung Galaxy S10 devices - including the Galaxy S10e, Galaxy S10  and Galaxy S10 Plus - are all available to purchase now on O2.

What tariffs is it on?
With O2 Custom Plans, we put that in your hands - every part of it. Choose your own upfront cost, Device Plan length and data allowance. Want to pay more and pay off the device in a short period? You can go to as little as 3 months. Want to pay less, over a longer period? You can go up to 36 months to spread the cost.

What are the specs?
With up to 5 cameras with the S10 Plus, and 3 separate S10 devices, there's too much to list but you can find the full official spec sheet right here.

Here are some of the important bits though point_down

More info

Display

Galaxy S10e Galaxy S10 Galaxy S10+
5.8” Full HD+ Dynamic AMOLEDInfinity-O Display (2280x1080) 6.1" Quad HD+ Dynamic AMOLEDInfinity-O Display (3040x1440) 6.4" Quad HD+ Dynamic AMOLEDInfinity-O Display (3040x1440)
438 ppi 550 ppi 522 ppi
HDR10+ certified


Battery

Galaxy S10e Galaxy S10 Galaxy S10+
3100mAh 3400mAh 4100mAh


Front Camera

Front1.png

Rear Camera
Rear1.png


Got some questions? Check out our Q&A below

More info

Main Questions

Q. Samsung announced 512GB & 1TB versions of the S10. Will you have them?
A. We don't currently have any plans to stock the 512GB or 1TB variants of the new Samsung Galaxy S10 range, but the 128GB devices' memory capacities can be expanded.

Q. Samsung announced 'Ceramic White' version of the S10. Will you have that?
A. 
We have no current plans to stock this variant but we'll let everyone know if or when that changes

Q. Samsung announced a 5G enabled S10 and the Galaxy Fold. Will you get these?
A. We’ll let you know more information about these as and when we get it.

Q. Samsung also announced the new Galaxy Watch Active and wireless Galaxy Buds. Will you have them?
A. Great news! Both of these will be joining the O2 range in the coming weeks. We’ll share more info about these soon.

Discount / Cost / Pricing Info

Q. When will I be able to use my O2 Open or student discount on the new S10?
A. Great news! The new S10 range is available on O2 Open and Student Discount.

Q. A friend/family member works for you. Can I get my friends & family discount?
A. Yes, you’ll be able to make use of your Friends & Family discount – speak with your friend who works for O2 to get this applied after ordering

Q. Is the new S10 eligible for family plan discounts?
A. Yes, the new S10 range of devices are all available on our Family Plan. More info on Family Plan here.


Upgrade Info

Q. Will you have enough stock for everyone who wants a new S10?
A. We expect there to be high demand for the new S10's and recommend customers pre-order as soon as possible to avoid disappointment

Q. I'm wanting to upgrade but want to know all my available options
A. As upgrades are very much account specific and the details can vary from person to person, we'd recommend checking your My O2 app for upgrade options. You can also get in touch with our upgrade team to discuss – just call 202 and select the appropriate options from our IVR menu.

Q. What if I want to upgrade earlier than my yearly upgrade date?
A. This is possible thanks to the power of O2 Refresh. With O2 Refresh, you can upgrade at any time by simply paying off the remainder of your device plan agreement. You can off-set much or all of this cost by using O2 Recycle to trade-in your existing device.

Pre-order / Availability / Order Info


Q. I pre-ordered at *date/time*, when will I get my new S10?

A. When pre-ordering, our estimate delivery date was displayed above the custom plans slider on the shop page. As soon as there's progress with your order however, we'll let you know.

Q. How do I stay up to date on my order?
A. You can keep an eye on your My O2 order status, and we’ll also keep you updated as and when there’s progress with your order


Device & Other Questions

Q. Will I be able to unlock the S10 devices?
A. Most of our devices now arrive unlocked, and this includes the S10 range of devices.

Q. Will it have 4G / Wifi Calling?
A. The S10 range of devices will launch with 4G and Wifi calling.


Check out the original Unpacked Megathread below.

More info


As some of you may be aware, Samsung are hosting their 'Unpacked' event tonight and they'll be live streaming from 7pm. We've embedded Samsung's official YouTube live stream above, so you can watch it from right here on the Community.

Want to see the rumours? Click here.
Want to stay up-to-date on everything? Click here.

As soon as we've got more news and info to share, we'll update everyone here on the O2 Community. Please use this thread to discuss any rumours on the run up to the event, and this thread (this one you're reading right now) to discuss anything that happens during or after the event, and after any announcements.

 


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Cleoriff
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@mieinhull1969 wrote:

Sod it, gonna get the iPhone, I've stooped that low.


NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO!!!

Not worth it, particularly when you hurl it through the window in disgust @mieinhull1969 

Veritas Numquam Perit

Girl in a jacket
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madasaf1sh
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Im swapping my iPhone X for the S10 as bored of the iPhone Devices slight_smile
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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Varcarus
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Who wants to guess when O2 or even SamsungUK will give a public statment on the issue with the S10+ orders.

 

My guess? Sometime next month.

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Glory1
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So from what you are saying @madasaf1sh  does that mean some of us won't get the S10+ we ordered, in spite of pre-ordering?

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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madasaf1sh
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@Glory1 

 

I don't know, i don't work for o2, i work with o2 and samsung on an enterprise level so understand how things work, as we get a lot more detail.

 

Thats why i said probably how the priority for devices work, i could be totally wrong.. 

 

I hope everyone gets there device that they have pre ordered, but i believe there are market shortages of some of the S10 range.. 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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Varcarus
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Even if there is a shortage, pretty sure those who preordered near instantly after they went live on the site should have had them dispatched last night.

...but here we are ¯\_(ツ)_/¯

Anyway not even sure who actually runs the Twitter account but they keep telling me it should be here today despite no text or email saying that the order has been dispatched.

...if push comes to shove I'm fine waiting till tomorrow or monday but no longer then that.

 

(This has to be the first time I've ever actually complained about O2, they've been great for the last half decade)

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mieinhull1969
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Just called the S a m a r i t a n s, they we're engaged. Why O2 can't tell valued customers what's going on is a mystery.

Samsung are laughable, I'd rather give £900+ to charity and I have, Dove House Hospice, Hull.
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Glory1
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Thank you @madasaf1sh you have provided more information than O2 and I appreciate it. Shame O2 and Samsung can't be more upfront about what's going on. We'd be less p'd off if we knew what was happening. It's being kept in the dark that is upsetting everyone with rumours, many unfounded, flying about that make matters worse. I think anyone who doesn't receive the phone they ordered, should that happen, will be very, very angry.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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mieinhull1969
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Just had a text from O2 saying delivery will be August 26th, well it's a start, something to look forward to.

Samsung are laughable, I'd rather give £900+ to charity and I have, Dove House Hospice, Hull.
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Varcarus
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Surely that can't be right lmao are you sure?
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