Samsung S10 range - Available now on O2

[Chris_K]

On Wednesday 20th February, Samsung unveiled several new devices at their Unpacked 2019 event. We're please to confirm the new range of Samsung Galaxy S10 devices - including the Galaxy S10e, Galaxy S10  and Galaxy S10 Plus - are all available to purchase now on O2.

What tariffs is it on?
With O2 Custom Plans, we put that in your hands - every part of it. Choose your own upfront cost, Device Plan length and data allowance. Want to pay more and pay off the device in a short period? You can go to as little as 3 months. Want to pay less, over a longer period? You can go up to 36 months to spread the cost.

What are the specs?
With up to 5 cameras with the S10 Plus, and 3 separate S10 devices, there's too much to list but you can find the full official spec sheet right here.

Here are some of the important bits though 

More info

Display

Galaxy S10e	Galaxy S10	Galaxy S10+
5.8” Full HD+ Dynamic AMOLEDInfinity-O Display (2280x1080)	6.1" Quad HD+ Dynamic AMOLEDInfinity-O Display (3040x1440)	6.4" Quad HD+ Dynamic AMOLEDInfinity-O Display (3040x1440)
438 ppi	550 ppi	522 ppi
HDR10+ certified

Battery

Galaxy S10e	Galaxy S10	Galaxy S10+
3100mAh	3400mAh	4100mAh

Front Camera

Rear Camera

Got some questions? Check out our Q&A below

More info

Main Questions

Q. Samsung announced 512GB & 1TB versions of the S10. Will you have them?
A. We don't currently have any plans to stock the 512GB or 1TB variants of the new Samsung Galaxy S10 range, but the 128GB devices' memory capacities can be expanded.

Q. Samsung announced 'Ceramic White' version of the S10. Will you have that?
A. We have no current plans to stock this variant but we'll let everyone know if or when that changes

Q. Samsung announced a 5G enabled S10 and the Galaxy Fold. Will you get these?
A. We’ll let you know more information about these as and when we get it.

Q. Samsung also announced the new Galaxy Watch Active and wireless Galaxy Buds. Will you have them?
A. Great news! Both of these will be joining the O2 range in the coming weeks. We’ll share more info about these soon.

Discount / Cost / Pricing Info

Q. When will I be able to use my O2 Open or student discount on the new S10?
A. Great news! The new S10 range is available on O2 Open and Student Discount.

Q. A friend/family member works for you. Can I get my friends & family discount?
A. Yes, you’ll be able to make use of your Friends & Family discount – speak with your friend who works for O2 to get this applied after ordering

Q. Is the new S10 eligible for family plan discounts?
A. Yes, the new S10 range of devices are all available on our Family Plan. More info on Family Plan here.

Upgrade Info

Q. Will you have enough stock for everyone who wants a new S10?
A. We expect there to be high demand for the new S10's and recommend customers pre-order as soon as possible to avoid disappointment

Q. I'm wanting to upgrade but want to know all my available options
A. As upgrades are very much account specific and the details can vary from person to person, we'd recommend checking your My O2 app for upgrade options. You can also get in touch with our upgrade team to discuss – just call 202 and select the appropriate options from our IVR menu.

Q. What if I want to upgrade earlier than my yearly upgrade date?
A. This is possible thanks to the power of O2 Refresh. With O2 Refresh, you can upgrade at any time by simply paying off the remainder of your device plan agreement. You can off-set much or all of this cost by using O2 Recycle to trade-in your existing device.

Pre-order / Availability / Order Info

Q. I pre-ordered at *date/time*, when will I get my new S10?

A. When pre-ordering, our estimate delivery date was displayed above the custom plans slider on the shop page. As soon as there's progress with your order however, we'll let you know.

Q. How do I stay up to date on my order?
A. You can keep an eye on your My O2 order status, and we’ll also keep you updated as and when there’s progress with your order

Device & Other Questions

Q. Will I be able to unlock the S10 devices?
A. Most of our devices now arrive unlocked, and this includes the S10 range of devices.

Q. Will it have 4G / Wifi Calling?
A. The S10 range of devices will launch with 4G and Wifi calling.

Check out the original Unpacked Megathread below.

More info

As some of you may be aware, Samsung are hosting their 'Unpacked' event tonight and they'll be live streaming from 7pm. We've embedded Samsung's official YouTube live stream above, so you can watch it from right here on the Community.

Want to see the rumours? Click here.
Want to stay up-to-date on everything? Click here.

As soon as we've got more news and info to share, we'll update everyone here on the O2 Community. Please use this thread to discuss any rumours on the run up to the event, and this thread (this one you're reading right now) to discuss anything that happens during or after the event, and after any announcements.

[Glory1]

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@Cleoriff wrote:

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@Glory1 wrote:

Well I've just looked on the Businrss Shop to see how bad it's going to be cost-wise 

Shocker, I checked and for the same as I have now, 50gb data, my monthy cost including VAT will be £6.40 less than I'm paying now. Happy days 

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Happy days indeed.

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Oops, I forgot I have to add my mobile broadband to that so it's considerably more than I'm paying now but I don't care I want the phone. And considering how much I use my phone it'll be worth every penny 

[CeekayLFC]

I am curious to know about the 5G model of s10 and Galaxy Fold.

[Glory1]

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@CeekayLFC wrote:

I am curious to know about the 5G model of s10 and Galaxy Fold.

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Yes I'm also interested in the 5G model. But as O2 have yet to roll out 5G in the UK, they're still rolling out 4G, it'll be quite some time before we'll be able to use 5G phones here.

[Chris_K]

Morning everyone,

Great to see some interest in the new S10 range of devices Samsung announced last night. The great news is the S10e, S10 and S10 Plus are all headed to O2 soon, and you can pre-order these right now. And better yet, if you pre-order the S10 or S10 Plus you can claim a free set of wireless Galaxy Buds from Samsung. Yowzer!

Regarding the 5G enabled S10 and Galaxy Fold, we’ll let you know more information about these as and when we get it.

I've added some Q&A's to the original post, feel free to check 'em out.

[EmilieT]

Hey @Glory1, @Cleoriff, @CeekayLFC and @Sproughton1  

@Chris_K posted some more pictures and first-hand impressions of the S10 models here, along with some other updates from MWC 2019. I thought you might be interested and want to check it out! 

[Cleoriff]

Hi @EmilieT

Yes I saw them late last night. So much new tech.

Loved @Chris_K's description of the S10. Looks to be a real powerhouse....

[EmilieT]

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@Cleoriff wrote:

Hi @EmilieT

Yes I saw them late last night. So much new tech.

Loved @Chris_K's description of the S10. Looks to be a real powerhouse....

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I totally agree, it does! And I find all the tech he's spotted so far super interesting - I can't wait to see what catches his eye today and read all about it later 

[mieinhull1969]

Hi Chris, pre-ordered a  Prism White S10 plus yesterday (25/02/19) and was told I would have to wait 3 weeks from the release date to get it?, was told I could have a green one for an earlier date which I didn't want. Been with O2 since the S2, what's going on, thanks.

[Glory1]

Well as my phone will be in a case anyway, I will pre- order whichever one I can get the quickest, which I presume will be the black.

And @mieinhull1969 I am assuming that the reason you have to wait 3 weeks after the release date for the prism white S10+ is the number of people who already pre-ordered that colour. Remember O2 started taking pre-orders from 21st February and you only ordered yours yesterday the 25th. Pre-orders don't take account of how long you've been with O2, it's first come first served. The sooner you order the sooner you get your phone. And I would imagine white must be a popular choice, hence the wait.

I'm hoping I won't have to wait too long for the black as I can't order till Thursday when I'll have funds to pay off the balance on my current phone. However, I'll take the green if it means I get the phone quicker. As it's going to be in a case anyway, the colour won't matter.

[mieinhull1969]

Well if there out of stock and only offered a green, guess also black are out of stock so enjoy the green one. Never had any problems with my other S/Note phones pre-ordering, always had them a day after the release.