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27th February 2017 Update
Hi Everyone. This week we will be posting letters out to any customers who have not yet made arrangements with us to return their Samsung Note7 devices. If for any reason you misplace or do not receive it for whatever reason, here's a copy:
We’ll soon block the Note7 from our network. It’s important that you get in touch today and we’ll get you back on track with a new device.
We’ll make switching to a different device simple, and give you £100 off the upfront cost. Or, if you prefer, we’ll cancel your Airtime Plan. Either way, we’ll cancel and refund your Device Plan.
Is your Samsung Note7 insured with us? We’ll also cancel your policy and refund your premium.
Simply back up your Note7, turn it off and call our hotline 0344 809 0202 or 202 free from an O2 mobile. Need a hand backing it up? Chat to an O2 Guru online.
For more details, visit http://o2.uk/Note7Update.
If you’ve already called us, please ignore this letter.
30th January 2017 Update
Hello everyone,
Samsung have notified us of their plans to release a new mandatory software update that will limit Note 7 devices to a 0% charge, effectively eliminating its ability to function as a mobile device. This software update is expected to be pushed out tomorrow, 31st January, so if you are still using this device (which we don't recommend for your safety) please take any necessary steps to back up any important data while you can.
Why are you doing this?
To be transparent and clear, this is Samsung’s decision and is European-wide. This is a further step in Samsung looking to retrieve as many devices as possible so as to ensure customer safety.
I'm still using my Note 7 - what now?
Once your device downloads the mandatory update it will cease to charge. We understand the inconvenience this may cause and we want to make transitioning to another device as easy as possible. If you are affected by this, please contact us as soon as is convenient on 0344 809 0202. We will also be in touch in the coming days by email and letter with more details, including how to change to another device and return your Note 7 to us if not yet done so.
I've already returned my Note 7 - what does this mean to me?
If you've already returned your Note 7 to us, there's nothing further you need to do. If you're in this position, we anticipate you'll already have switched to an alternative device. If this isn’t the case though, we’d recommend you speak to us as soon as you’re able to on 0344 809 0202.
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No, you need to wait for a call from UKMail to collect it - if you haven't heard from them, drop a PM to @Toby for help sorting it out.
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@Anonymous wrote:
Received a bag through the post instructing me to send it by mail. I'm assuming I shouldn't do this? Seems a bit strange they still send the bags out if ukmail is picking them up...
Still crossed wires again. What poor communication really....:smileysad:
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Hi @Anonymous,
Sorry for not replying sooner. Our team does not work in full-attendance over weekends, but I shall answer your PM today 
@Anonymous, have you heard anything from UK Mail yet?
@Anonymous O2 have made it pretty clear where their priorities are and where they're not. Starting all the way back from the 1st recall - where they even had an automated voice welcome any caller with "I know - you're calling about your new device!" which got us Note 7 owners excited but then it just went on to tell people how to track their iPhone 7 pre-orders. 
When the Note 8 comes out I will be getting it directly from Samsung, none of this middle-man nonsense. My SIM plan is only 12 months if I do end up staying with O2. If I'd gone directly to Samsung in the first place I'm sure they would've taken the device weeks ago already, ridiculously thorough explosion-proof box and all. Meanwhile O2 have the nerve to send me marketing calls and a jiffy bag we've already established is not a viable option for return for obvious reasons 
On the bright side - they'll be treating you like a valued customer, now that you have an iPhone 7.
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@Anonymous wrote:
On the bright side - they'll be treating you like a valued customer, now that you have an iPhone 7.
Lol 
Sorry shouldn't laugh...but you may have a point....
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There's hundreds of pages in the apple section that will tell you otherwise!
