Samsung Galaxy Note7 - Update from O2 - Page 154

Chris_K · ‎02-09-2016

27th February 2017 Update

Hi Everyone. This week we will be posting letters out to any customers who have not yet made arrangements with us to return their Samsung Note7 devices. If for any reason you misplace or do not receive it for whatever reason, here's a copy:

We’ll soon block the Note7 from our network. It’s important that you get in touch today and we’ll get you back on track with a new device.

We’ll make switching to a different device simple, and give you £100 off the upfront cost. Or, if you prefer, we’ll cancel your Airtime Plan. Either way, we’ll cancel and refund your Device Plan.

Is your Samsung Note7 insured with us? We’ll also cancel your policy and refund your premium.

Simply back up your Note7, turn it off and call our hotline 0344 809 0202 or 202 free from an O2 mobile. Need a hand backing it up? Chat to an O2 Guru online.

For more details, visit http://o2.uk/Note7Update.

If you’ve already called us, please ignore this letter.

30th January 2017 Update

Hello everyone,

Samsung have notified us of their plans to release a new mandatory software update that will limit Note 7 devices to a 0% charge, effectively eliminating its ability to function as a mobile device. This software update is expected to be pushed out tomorrow, 31^st January, so if you are still using this device (which we don't recommend for your safety) please take any necessary steps to back up any important data while you can.

Why are you doing this?
To be transparent and clear, this is Samsung’s decision and is European-wide. This is a further step in Samsung looking to retrieve as many devices as possible so as to ensure customer safety.

I'm still using my Note 7 - what now?
Once your device downloads the mandatory update it will cease to charge. We understand the inconvenience this may cause and we want to make transitioning to another device as easy as possible. If you are affected by this, please contact us as soon as is convenient on 0344 809 0202. We will also be in touch in the coming days by email and letter with more details, including how to change to another device and return your Note 7 to us if not yet done so.

I've already returned my Note 7 - what does this mean to me?
If you've already returned your Note 7 to us, there's nothing further you need to do. If you're in this position, we anticipate you'll already have switched to an alternative device. If this isn’t the case though, we’d recommend you speak to us as soon as you’re able to on 0344 809 0202.

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Anonymous · ‎14-10-2016

Well lets all e-mail the CEO, it seems that the only way you get treated fairly.

BOOM

TreggyIII · ‎14-10-2016

Unfortunately that post is going to be moderated pretty quickly!

Has anyone heard how long we can expect to wait for our call from UK Mail?

Anonymous · ‎14-10-2016

I didn't get a call from them, they just turned up unexpected to my house yesterday asking for the phone. To which I told them to come back next Friday as I'm still using it (bad I know) as I don't have a replacement handset. O2 wouldn't provide a loan phone so they're happy for me to keep using it.

Glassbeard · ‎14-10-2016

Brilliant.. Well if they don't call me then they will be bang out of luck as I need to arrange to work from home well in advance. I did explain that to the returns team, but they just said that UK mail would phone me (which they haven't....)

Waiting to hear back from the community team here, who appear to be the only useful people in o2 at the moment!

Toby · ‎14-10-2016

Hi guys,

Please give us a call on the dedicated 0333 234 1457 number should you wish to get any clarification on your individual situation. Feel free to PM me if you need to.

@Glassbeard, I replied to your PM

Fancy writing a great device review or O2 forum guide? Send me a message!

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• Want to have a chat? Drop me a direct message.

Lidenbrock · ‎14-10-2016

Have managed to order a new phone to replace Note7 via O2 (So I have now paid for 2 phones) - however still due to have Note7 collected, and therefore refunded (full whack as I paid up front). Presumeably this won't happen until O2 receive my phone back - now here's the problem. Told that UK Mail will contact me re uplift - not heard a word from them (order raised Tuesday this week). So go onto the UK Mail website to see attached:

Welcome to UK Mail

Service Update: Whilst Samsung work with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Samsung has asked all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place. Consumers’ safety remains the top priority and therefore UK Mail and ipostparcels will not be carrying the Galaxy Note7 through the network until further notice.

So what's happening now?

Anonymous · ‎14-10-2016

@Lidenbrock wrote:
Have managed to order a new phone to replace Note7 via O2 (So I have now paid for 2 phones) - however still due to have Note7 collected, and therefore refunded (full whack as I paid up front). Presumeably this won't happen until O2 receive my phone back - now here's the problem. Told that UK Mail will contact me re uplift - not heard a word from them (order raised Tuesday this week). So go onto the UK Mail website to see attached:

Welcome to UK Mail

Service Update: Whilst Samsung work with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Samsung has asked all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place. Consumers’ safety remains the top priority and therefore UK Mail and ipostparcels will not be carrying the Galaxy Note7 through the network until further notice.

So what's happening now?

Now that's a new one, maybe the O2 stores will have to start accepting them. It's not the customers fault no-one appears to want to accept the phones...

jonsie · ‎14-10-2016

I have a few drones for hire but I'm not sure I'm covered for spontaneous combustion!

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TreggyIII · ‎14-10-2016

@Anonymous wrote:
@Lidenbrock wrote:
Have managed to order a new phone to replace Note7 via O2 (So I have now paid for 2 phones) - however still due to have Note7 collected, and therefore refunded (full whack as I paid up front). Presumeably this won't happen until O2 receive my phone back - now here's the problem. Told that UK Mail will contact me re uplift - not heard a word from them (order raised Tuesday this week). So go onto the UK Mail website to see attached:

Welcome to UK Mail

Service Update: Whilst Samsung work with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Samsung has asked all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place. Consumers’ safety remains the top priority and therefore UK Mail and ipostparcels will not be carrying the Galaxy Note7 through the network until further notice.

So what's happening now?
Now that's a new one, maybe the O2 stores will have to start accepting them. It's not the customers fault no-one appears to want to accept the phones...

Talk about bad to worse to rediculous - I'd post it through my local store's letterbox, but I'd probably be had up for attempted arson!!

(PS: Please note that this is a joke and I wouldn't do anything of the sort)

Gsdworld21 · ‎14-10-2016

Looks like we're gonna have to have a whip round and see if NASA are prepared to take on the job lol 😁